Calgary Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 180 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
9/10

"great passion for not only passenger safety"

(Canada)

Trip Verified | I just witnessed a ramp crew member remove ice off the left prop with great purpose, precision and passion. Then head straight to C-GGMU for further inspection, after previous ice removal. This man has a great passion for not only passenger safety but his tasks given. Wish I could give this man a high five. May your employment be great and you endeavours greater.
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"This airport is a total joke"

(Canada)

Not Verified | This airport is a total joke. I will never connect to a US flight through this airport. After landing from a domestic flight, you have to leave security and be re-screened. The security personnel and process is equally laughable. I left Vancouver and unsurprisingly, had my bike multi tool checked. In Calgary, they ran my water bottle back through because there was a teaspoon of water in it. They also ran my shoes through again, so there I was with my bags (including bike tool that was left unchecked) standing there waiting for my shoes. The bin conveyor system spits your bins out totally randomly, mixed with other bins, leaving you to sort through your bins amongst the other confused travellers. It is a clean facility but I appreciate clear process and efficiency as a traveller, I will avoid this joke of an airport at all costs. If you are considering, save yourself some time and fly through an airport that has itself together.
Experience At AirportTransit
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Ground crew are terrible"

(Canada)

Not Verified | Airport structure is fine. Ground crew are terrible causing hours long delays. Not sure what the issue is but only fly here if you have to. I fly between Vancouver and Calgary once a month and the flights are always delayed. The WestJet pilots always blame labour problems with the sub contracted ground crew.
Experience At AirportArrival Only
Date VisitJanuary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This place is an absolute joke"

(Canada)

Trip Verified | I fly in and out of here every week and between the ground crew and WestJet I have spent over 15 hrs waiting at this airport over and above the time of getting to the airport 1.5 hrs early. This place is an absolute joke. If this is the best Calgary can do redirect all the flights to an airport that has the services required to run an airport. So very frustrating. Whoever the manager is of this airport they should be fired and bring in someone that knows what their doing. Can’t believe people keep their jobs when they are so incompetent.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"will never set my foot at Calgary airport"

(United States)

Trip Verified | This is a somewhat modern airport that was designed not for travelers but for Canada Customs and Local Security service workers. I honestly filled out the Customs' form when landed from San Francisco and Canada Customs routed me to their dungeon room to check up on me. The Customs Officer took my passport and told me to take a seat. I told him that I had a connection flight to catch. He replied: "It is not our concern". I sat and waited for almost an hour then they called me up. They looked at what I declared and gave me my Passport and said no problem. I then found out that I had to go through Security check point again. By the time I got through Security I found out that I had to run half a mile in order to get to my gate. I got to the gate just one minute before they close it. On my way back to the US a few days later, Nov. 28, 2021, I flew in from Winnipeg and connected in Calgary en route to San Francisco. I discovered that all passengers connecting flight to USA were forced to go through Security again. This held up some people for almost an hour. By the time I got to my gate, I heard announcement for flights to LAX, San Diego calling more than a dozen passengers that I knew were stuck in the "stupid" security line. I will never set my foot at Calgary airport, Alberta, Canada as long as I live. I am pretty sure that those passengers that missed their flights due to the incompetent staff and the horrible design of this Calgary airport.
Experience At AirportTransit
Date VisitNovember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"staff were really unfriendly and rude"

(Canada)

Trip Verified | Worst experience in my whole life, took more than 1 hour to finish security screening for a domestic flight and staff were really unfriendly and rude.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"International baggage claim has taken over 1.5 hours"

(Canada)

Not Verified | International baggage claim has taken over 1.5 hours my last three trips. Completely unacceptable for a city that wants to be an international destination. No taxi services at either of the far ends of the airport either (one end being international terminal). General cleanliness and staff friendliness was fine.
Experience At AirportArrival Only
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Not a great experience"

(Canada)

Not Verified | Our plane broke down at gate 88, this area is in a security zone with barely any seating and only a convenience store for food. Big open space, nice and clean but no seats or amenities. Not a great experience.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
yes
1/10

"This airport is complete unorganized chaos"

(Canada)

Trip Verified | This airport is complete unorganized chaos. Flew in internationally to travel to another domestic airport. They had separate lines for people leaving to pick up baggage or if they had a connecting flight. Which didn't make a difference since they both made you go through baggage claim. Staff just want to herd you through instead of answer questions. No clear direction on where to go for connecting flights. Then I was randomly selected for a covid test, annoying but whatever. I'm pretty sure the people doing the swabs aren't medical or just have no idea what they're doing. They just swabbed the outside of my nares because apparently they don't know what nasopharyngeal means. So that swab is coming back negative regardless. Then because they made me leave security for that swab, I had to go back through on the other side of the airport where they complained I had water in my bottle. I just came from a flight and am trying to make my next one, no I didn't stop to empty it during that time. And a piece of paper in my laptop really befuddled them. Acted like it was the most dangerous thing they've ever seen.
Experience At AirportTransit
Date VisitOctober 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"No social distancing"

(Canada)

Trip Verified | Worst airport ever. I rated a couple of years ago (pre covid) and some construction has occurred but no improvement. Poor layout, low quality restaurants but expensive. No social distancing. Seating limited and uncomfortable.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no