Calgary Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 180 reviews
4/10
No Skytrax Rating
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10/10

Calgary Airport customer review

(Canada)

I fly to and from here 4 or 5 times a year. Queues at the check in counters are usually short and staff are friendly for the most part. The airport is clean and if you have any questions you can get help. Security and border staff are usually pretty friendly. There is a very big selection of places to eat whether you want a donut and coffee or you want a full meal - you'll find a lot of places to get some food. Duty free prices are very very cheap. Lots of seating available throughout the airport. Free high speed wifi is available and always works. 30 minutes of parking is free at the airport and there are lots of long-term parking choices too. Baggage comes out really fast most of the time. Highly recommend this airport - it's excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Calgary Airport customer review

(Canada)

Even though it may lack in some things as size and entertainment it makes up for it in others as soon YYC will soon be able to handle A380's and 747-8 plus a new terminal and runway. There has only once in my lifetime been a big issue with this airport and that was easily resolved!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Calgary Airport customer review

(Canada)

The first airport I ever did a connecting flight in so obviously I was a little nervous getting there however the majority of the staff was helpful in directing a poor lost person in the right direction. The layout was sometimes confusing and I had a difficult time trying to find customs but it's a beautiful well kept airport with lots of shopping and restaurants to keep you occupied. And might I add the most comfortable seating out of any airport that I've been to. The only issue I had was after I found my gate and waited out my 3 hour layover I discovered that they'd put the wrong gate number on my ticket so when I approached the man at the desk of the gate my boarding pass and the electronic boards said I needed to be at and asked him where I should be he replied "I don't know" and dismissed me. So I almost missed my flight trying to find the appropriate gate. However overall I would say that this is a beautiful fast and mostly friendly airport which I would definitely return to in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Calgary Airport customer review

(Canada)

I fly out of this airport at least once a year with WestJet airlines and I am always impressed right from the check-in counter all the way to the gate. It could use more short-term parking though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Calgary Airport customer review

(Canada)

Nice airport until you get into the security zone. Was transferring at this airport. It has a bit of an odd setup. It feels like a big long strip mall. It was quite a hike from where the plane let me off to customs. Decor and overall quality was good. After customs the main part of the airport is nice. Good restaurants in the food court and an excellent view while eating. Security was pretty brisk. One warning though. After you get through security the gate area is almost devoid of bathrooms! There is one bathroom upstairs and one downstairs this was for hundreds of waiting passengers. Overall not bad but please Calgary install a couple more toilets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Calgary Airport customer review

(Canada)

We arrived from Kelowna at 8.30am on a Saturday to catch a connecting flight to Orlando at 9.45am. To claim our bags prior to US customs we had to get past others that were lined up drag luggage back around people in line then watch while others barged ahead of everyone. The layout of that area could be improved greatly. There was a very long line to enter customs and when we finally arrived at our gate the flight was already boarding. While the airport appeared to be nice and clean I will avoid it in the future if we have a US connection under 2 hours.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
4/10

Calgary Airport customer review

(Canada)

Going through US customs was ridiculous. If this is the city airlines choose to fly so many direct flights into the States from the prairies the airport needs to streamline this process to get passengers through in a more efficient/timely manner. Delayed flights/connections are the biggest frustration for a passenger. I have flown into many larger airports that get this done.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Calgary Airport customer review

(Canada)

Arrival baggage service is the slowest we have encountered versus 14 other international airports. We have regularly experienced 25 to 30 minute waits for luggage at Calgary International. No excuses for an airport so relatively new.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Calgary Airport customer review

(United Kingdom)

Internal flight. Airport is clean and welcoming. Check-in good. The departure areas are clean with adequate seating. Free wifi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Calgary Airport customer review

(Canada)

The terminal is quite small for a city of it's size. There is not a lot of shops except for the occasional Tim Horton's. However I've never had any problems with check-in customs line ups and security. The good part is that customs are very fast and efficient in the airport because it's not as busy. I think the terminal is in need of major renovation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no