Calgary Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 131 reviews
4/10
No Skytrax Rating
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4/10

Calgary Airport customer review

When Air Canada informed us that our flight times had been changed leaving us under 90 minutes between the arrival of our flight from Houston and the departure of our flight to Vancouver I was nervous since we'd have to go through Immigration and Customs and get to our new flight but the airline assured me it was plenty of time. We passed through Immigration and Customs very quickly (I have a U.S. passport and my wife has a Brazilian passport and U.S. permanent residency card) and then walked briskly over the long distance to our departure gate. We made our flight with time to spare (not a lot of time mind you but enough to allow a quick trip to a rest room before boarding was announced). I can't comment on most of the airport's facilities but at least in our case transiting was fast and easy.
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1/10

Calgary Airport customer review

I cannot agree with these comments. I am a British citizen living in the States and every time bar one that I have entered Canada at Calgary airport (via Chicago) at immigration I have been told to go to the separate office at the back behind immigration. There I have had to wait for ages before being questioned in detail about my purpose in visiting Canada. I have seen this happen to other visitors too. I am fortunate to have travelled all over the world in my life and I have not experienced this at any other airport ever. Next time I have to go to western Canada I will go another way perhaps via Toronto even if it takes longer.
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4/10

Calgary Airport customer review

Nice building but it's a bit of a walk if you're connecting between Concourse A and D. Shopping plentiful outside the secure area and prices reasonable. Airport volunteers in cowboy hats add character to the place.
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3/10

Calgary Airport customer review

Adequate building overall but about the "Stetsoned Welcomer Wagon" people: Rather than a nice touch it's like being cornered by some kind of cheerleading mascot. Some people's idea of fun perhaps. I also note the lack of a needed rail link here as even though it's a small city the traffic is an honest concern (throughout not just to the airport.) Air service is adequate for North America.
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5/10

Calgary Airport customer review

After our negative experience at JFK Calgary airport was a wonderful breath of fresh air. It didn't take long to go through customs where the staff were friendly and approachable. The staff with our coach to Banff (2 hours away) were lovely and during our 40 min wait we had coffee and actually relaxed. Getting our luggage was quick too.
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5/10

Calgary Airport customer review

It is always a pleasure to fly into Calgary or Vancouver airports. The red waistcoated and stetsoned "welcomers" are a really nice touch and very helpful for information. Had a 7 hour lay over in Calgary. The airport is clean and shops are interesting. We spent a couple of hours having lunch in a proper - non food court - restaurant which helped time pass. We also like being able to store our luggage until it could be checked in at a reasonably modest charge. 7 hours lay over in an airport is never fun but if you have to do it it's a much better experience in Calgary than elsewhere.
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Calgary Airport customer review

Flew in from JFK - small but clean and efficient. On the way out check in staff really nice no charge for overweight bag. Lots of glass so you have a view. At least some shops before customs. Customs Official very rude on way out but it was US customs so you expect that from them! Lady who checked my bags was nice though. Not much to do after customs except have a beer or a tea. Overall a pleasant experience.
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Calgary Airport customer review

We were impressed by the cleanliness of the airport and the warmth of the welcome from a number of Calgary "Ambassadors" dressed in red uniforms with white cowboy-style hats. There was a very brief wait at Immigration Control and the official there welcomed us to Canada and wished us a great holiday! Baggage came through quickly (Premium Cabin luggage priority labelling obviously noted and dealt with!). Onward transport to the local Hotel was meant to be a courtesy coach but we were given a limo instead! One of the best Airports I have been to!
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Calgary Airport customer review

Calgary Airport has an excellent assortment of shops and services. I was there for 4 hours one morning because of a flight delay. The general public has access to a food fair airplane model store Virgin records Purdy's Chocolates to name a few. It definitely has more to offer than Vancouver or Alberta's provincial capital Edmonton's lousy airport. No wonder Calgary gets the bulk of Alberta's air traffic. I enjoyed the large windows to view arriving and departing aircraft. The FIDS screens are colourful and easy to understand.
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Calgary Airport customer review

Having just transited at Calgary going from YEG to LHR I was taken somewhat aback by the barren wind-scorched terrain in Calgary. In stark contrast to the lovely forests snowy fields and overwhelming pleasantness of Edmonton Calgary looked dead brown and broken up only by the uninspired warehouses typical of industrial airports. This isn't to say it was a bad terminal quite the opposite it's assuredly as uncrowded and efficient as everyone has said but on the airside it truly is boring the staff seemed plastic and the view was simply painful. While from the moment I touched down in Vancouver I had been spellbound by Canada Calgary was a truly unexpected sendoff from an otherwise gorgeous nation.
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