Calgary Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 132 reviews
4/10
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3/10

"airport is very inefficient"

(Canada)

Trip Verified | My wife and I were returning from Cabo, Mexico connecting through Calgary to Vancouver Saturday October 31st. We are aware of having to transfer from international arrivals to a domestic terminal for the flight to Vancouver, plus claim and re check luggage and go through security again is a pain but the terrible staffing, poor layout of the airport and frustratingly long process makes an already time consuming process even longer and really frustrating. We get that we were travelling during a pandemic, and respect that at a time when air travel is at an all time low, staff levels are low, and services such as food availability are limited. But, that airport is very inefficient, the layout is awful, and the distance from arrival gate to departure gate is not just a long walk to reclaim our luggage, check the bags again, then walk another long distance to a security area but security staff were either new and inexperienced or simply didn’t have proper training in people skills or how to screen passengers in a thorough manner! Maybe they just didn’t care! Security delays there were frankly pathetic! Staff didn’t work well together, they walked around leaving passengers to stand and wait to walk through sensors and looked confused and didn’t care at all! After screening the carry on bags, 1 of the security guys pulled my wife off to the side and opened a duty free bag of perfume my wife had purchased when we left Cabo. He told us he had to test the contents (Perfume)! Sealed in a duty free bag, so he opened the bag, walked around looking for something to test the contents (liquid) and after another added delay he handed her the bag like we were inconveniencing him! We must admit being in Mexico was great, relaxing and very low stress. Coming back home to Canada and experiencing that airport and security staff was a sign that the Calgary airport service level simply sucks! Made coming home actually feel like we were coming home to people, providing a service that was simply awful across the board. After no food service on the flights, and we get it, travelling during Covid is limited to what they can offer, but when flights are still arriving and departing at an airport shouldn’t there be some food service available for passengers needing to each something other than chips, snacks etc! This was at 8.20pm on a Saturday night! Let’s be better than that. Let’s be a country when travellers land in our country at airports in our cities, that we’re hospitable, helpful and courteous or at least be up to minimum service levels. Hopefully Calgary airport management starts to pay attention that the experience for travellers in your airport is poorly managed.
Experience At AirportTransit
Date VisitOctober 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"by far the most inefficient airport"

(Canada)

Not Verified | As a fairly frequent traveller I must say this is by far the most inefficient airport I have ever been through. Nexus and Global Entry lines do not exist when going through security, which usually has only 1 or 2 lines open. Be prepared to walk a ways through to customs and you’d better have all your posting passes to show. The distance to other concourses and gates is remarkably long. I find most of the staff very friendly which is nice after a day of travel. I avoid this airport as much as possible and prefer to fly out of Edmonton.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"we had a 25 minute walk"

(Canada)

Not Verified | Travelling from YYZ to YLW thru YYC. Landed there with a 45 minute connection and discovered that we had a 25 minute walk from 72 to A18. Stressful because we were travelling with our Golden Retriever as baggage and were afraid we would miss the flight and were unsure what would happen. Not sure why WestJet lands domestic flights in International. I guess it is more profitable to make 112 passengers walk over a kilometer than to move a plane. No sign of the ambassodors. Useless signing for the shuttle.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"process really does not make much sense"

(Canada)

Trip Verified | Arrived in customs and moved through well. We were required to pick up our bags, exit and then go through security once again. The distance between customs and Gate A is quite far and a fair distance for seniors. The process really does not make much sense and best ensure you have ample time for your connection. The worst part was security at Gate A (Dec 29, 8.15 pm). Three security individuals at the front and no Nexus line open. People forced to “merge” on their own without any supervision. You can only imagine how that process goes with people waiting in one line as others try to merge on their own. Really poor supervision and this is the second I have experienced the same thing! You will need at least 90 mins if you plan on making a connection in Calgary. Very unhelpful professionals specifically at security.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
8/10

"a good experience"

(United States)

Trip Verified | Arrived YYC from the USA late at night. Customs via machine was fast and efficient. No line at customs control. Departure - Roadway signs are fairly confusing, lots of information on a single sign. USA departure lounge is spacious with lots of light. Screening time was okay - not too bad considering it was a busy holiday season. Fortunately, there's Global Entry for U.S. citizens. USA departures area is a long walk from the rental car area (which is across from Canada domestic departures). All in all, a good experience.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"agent said cane was a weapon"

(Canada)

Not Verified | Upon arrival to Bahamas my knee was very bad so I picked up a cane the last day or two it was much better and through the airport I used my carry on bag with wheels as support so my wife carried my cane after passing security and having it allowed with me the first 6 and a half hours of my trip it was taken away for the last 1 hour flight to Saskatoon because the agent said it was a weapon, then proceeded to go on the defensive that she didn’t really want it she was taking it and donating to the chapel.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Security check: very slow"

(Canada)

Trip Verified | Security check: very slow. Gardaworld employees. One guy found an issue with a bit of liquid left in my water bottle and I had to go out to empty the bottle (drinking it was not allowed), then go through the whole process again. Awful!
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"one of the worst airports to go through"

(Canada)

Not Verified | Third and last time I will travel through Calgary, one of the worst airports to go through, they have arrivals and departures a mile apart. If you have a short layover and connection, under an hour, you’ll be rushed to get to your gate. Today, Oct 28, we had a 45 minute layover and with our plane being 15 mins late we did not make the gate and were delayed 6 hours to next flight. We went from paying premium fares for a flight to economy, back of the plane. If you do decide to go through Calgary and are connecting there, make sure you have at least 1.5 to 2 hours between flights cause anything less than that and you might miss your flight. And forget about WestJet, this is their headquarters and they couldn’t care less whether you kiss your flight or not, they are not accommodating at all.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"absolutely no line ups"

(Canada)

Not Verified | I love the new machines and not having to fill out a paper customs form. There was absolutely no line ups and I sailed through. My beef is with an agent that stands at the exit after you collect your bags. She was asking everyone where they had been and how long, etc. I told her where I was and that I was gone a week. Then she asked what was in my one suitcase and I said clothes. Then she asked "Can you explain why you have so many clothes for a week away?" Really? I paid $30 each way to take my one suitcase and now it's being implied that's too much? I hope this isn't a new system they've dreamed up.
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
1/10

"Ugly and depressing"

(Canada)

Trip Verified | Calgary was the third connection of a 24 hour day of International travel. First of all, they did not connect our luggage to our last flight, we had to go collect from a baggage carrousel, re-check it, and go through security all over again .. after a ridiculously long line up to declare on a machine that was difficult to understand in our extremely sleep deprived state, with a single customs officer checking print outs. Filling out scannable forms on our flight, giving them to our stewardess as we left the plane was a MUCH more efficient process. Where is signage? Big exit signs is not helpful for those catching a connecting flight. Gate signs would be helpful! Then there’s the actual terminal ... GateA03 was super confusing to find .. no electric walk ways, long soulless ugly tunnels to walk... unhelpful c/s guy in a cowboy hat directing us in the opposite direction of the signs made no sense. Finally find our gate and it’s literally a cement and metal corridor opening straight onto the runway .. seems that’s the finished product? Ugly and depressing .. windows are high so you are staring at ugly metal panels while waiting. Nowhere near enough seats, loads of people standing. You can do better YYC. Embarrassed to call you my home town. Glad I moved away years ago. We really wanted a nice cozy restaurant with big comfy chairs to eat a hot meal, check our email, and relax. Instead there’s a loud kid’s play area attached to a convenience store that sells beverages with a seating area with uncomfortable tables and chairs that screech loudly when pushed back on the floor. We sat in the carpeted area until our 3.5 hour layover was over. Not ideal.
Experience At AirportTransit
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no