✅ Trip Verified
| My wife and I were returning from Cabo, Mexico connecting through Calgary to Vancouver Saturday October 31st. We are aware of having to transfer from international arrivals to a domestic terminal for the flight to Vancouver, plus claim and re check luggage and go through security again is a pain but the terrible staffing, poor layout of the airport and frustratingly long process makes an already time consuming process even longer and really frustrating. We get that we were travelling during a pandemic, and respect that at a time when air travel is at an all time low, staff levels are low, and services such as food availability are limited. But, that airport is very inefficient, the layout is awful, and the distance from arrival gate to departure gate is not just a long walk to reclaim our luggage, check the bags again, then walk another long distance to a security area but security staff were either new and inexperienced or simply didn’t have proper training in people skills or how to screen passengers in a thorough manner! Maybe they just didn’t care! Security delays there were frankly pathetic! Staff didn’t work well together, they walked around leaving passengers to stand and wait to walk through sensors and looked confused and didn’t care at all! After screening the carry on bags, 1 of the security guys pulled my wife off to the side and opened a duty free bag of perfume my wife had purchased when we left Cabo. He told us he had to test the contents (Perfume)! Sealed in a duty free bag, so he opened the bag, walked around looking for something to test the contents (liquid) and after another added delay he handed her the bag like we were inconveniencing him! We must admit being in Mexico was great, relaxing and very low stress. Coming back home to Canada and experiencing that airport and security staff was a sign that the Calgary airport service level simply sucks! Made coming home actually feel like we were coming home to people, providing a service that was simply awful across the board. After no food service on the flights, and we get it, travelling during Covid is limited to what they can offer, but when flights are still arriving and departing at an airport shouldn’t there be some food service available for passengers needing to each something other than chips, snacks etc! This was at 8.20pm on a Saturday night! Let’s be better than that. Let’s be a country when travellers land in our country at airports in our cities, that we’re hospitable, helpful and courteous or at least be up to minimum service levels. Hopefully Calgary airport management starts to pay attention that the experience for travellers in your airport is poorly managed.