Cairns Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 43 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
na

Cairns Airport customer review

(United Kingdom)

We were flying CNS to HKG with Cathay Pacific and again very disappointed with Cairns Business Class Lounge. The food comprised of poor presentation along with an uninspiring menu. The only hot food displayed was soup and apart from various 'nibbles' the only other option was a dry baguette that had been sliced in inches and some salmon - completely unappetizing. As for drinks the chilled cabinet consisted of only four bottles of wine none of which were champagne as you would expect when you're paying Business Class prices. I had to find someone from the kitchen to ask if champagne was available and the young lady in charge told that no it wasn't available and that only a sparkling wine was an option. The bottle in the cabinet turned out to be flat and a fresh bottle was opened by said staff. Staff attitude was very poor. This wasn't our first time at Cairns Int. but the worst so far. And while we were in the Lounge a lady ground staff member in full high viz jacket came in and helped herself to some soup - unusual to say the least.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Cairns Airport customer review

(Australia)

Have just arrived here for the first time in three years. The so called "renovation" has finally been finished but is a total let down. Walkways to the gates are at least covered now and airconed but still concrete walkways with metal shed like walls around it worse than in 3rd world countries. Departure area has the same shops and fast food outlets as before. Major rip off is charging for luggage trolleys even in London Heathrow and LA they are free! Felt ashamed when I explained to dozens of tourists from the US and Japan that they need to pay (cash coins - not even credit cards accepted!) for these. Great welcome into the country and absolutely not excusable!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cairns Airport customer review

(Australia)

I have travelled extensively around the world and would have to say that Cairns Domestic Airport is nothing short of disgraceful. Check in is OK but from there on it's an absolute shambles. Several flights have passengers in the one queue and you don't have any idea if you are in the correct one. The Airlines P/A is inaudible and there is very little seating in the common boarding area. Once you have worked out that you are in the correct very long queue it's a long wait to get through to the boarding check in and then it's almost a marathon walk to the aircraft. It must be at least 800+ metres and after walking up and down concrete ramps you then end up on an airbridge. There is no doubt that this appalling airport will put me off visiting Cairns again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cairns Airport customer review

(Australia)

What a “dog’s breakfast” of a place is Cairns Domestic Airport. Arriving passengers parade through the departure terminal and eventually find their way into the baggage collection area. Dropping off passengers is also a trial. A very confusing series of direction signs can easily have motorists heading down dead ends or wrong roadways. It's the same for car rental returns. In the airport to get from the car rental desk to the check-in area requires a 100 metre walk in the scorching sun or pouring rain.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cairns Airport customer review

(New Zealand)

Arrived at International terminal no facilities open at all - advised to go to domestic terminal put bags in locker and go through security to get some food "International". Airport is nice big and empty but that is about it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cairns Airport customer review

(New Zealand)

Under staffed and lacking facilities such as airline lounges. Excessive queueing untidy restaurants and cramped waiting areas. A complete contradiction to the rest our Cairns experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cairns Airport customer review

(Australia)

I've transited Cairns airport domestically a number of times in the last 12 months. The building work does not appear to be progressing satisfactorily - the baggage collection area remains a disgrace and for those unlucky enough to be arriving at gate 18 or gate 1 there is a long very-poorly signposted walk landside having to clear security again. Colleagues tell me that the security queues aren't always that bad but I'm yet to experience short lines there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cairns Airport customer review

(Australia)

Cairns Domestic is a shambles whilst the reconstruction of the terminal drags on forever. Make sure you have comfortable walking shoes on arrival as the trek from the domestic arrivals Gates 20-22 are via a poorly signposted circuitous route taking you to the other side of the terminal then you are directed outside in the elements dodging contractors and their equipment to a soulless baggage collection hall miles from anywhere. Totally inadequate seating for departures with passengers queuing up like sheep (despite everyone having an allocated seat) and blocking incoming passengers at the gate. PA announcements are inaudible and airport staff schlep around in a tropical topor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Cairns Airport customer review

(Australia)

Domestic terminal undergoing major renovations/additions. Long walk from gate through building site and then quite a way outside to taxi upon arrival. All ok if you are up to it but could be difficult for less mobile or with lots of baggage/children. Also ok if not pouring with rain. On departure taxi drops off and you have to cross a road without cover to get into terminal all ok if weather ok but you could get soaked if raining hard as is normal at this time of year. Was selected for hand baggage and clothing swab for explosives. Security staff nice and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cairns Airport customer review

Flew into Cairns as an international passenger from Darwin - very easy airport and the nicest welcome we have had on our trips to Oz. At 8 am there were adequate staff on passport and security control our baggage arrived quickly and checking was done nicely and efficiently with apologies for using us as a training example to a new member of staff. We got a taxi downtown the only hicup was that the sign telling you to phone from the taxi pickup point (if there are none there) was missing so we waited 15 mins before someone came over to tell us to phone.
no