Cairns Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 39 reviews
4/10
No Skytrax Rating
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2/10

Cairns Airport customer review

(New Zealand)

Arrived at International terminal no facilities open at all - advised to go to domestic terminal put bags in locker and go through security to get some food "International". Airport is nice big and empty but that is about it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cairns Airport customer review

(New Zealand)

Under staffed and lacking facilities such as airline lounges. Excessive queueing untidy restaurants and cramped waiting areas. A complete contradiction to the rest our Cairns experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cairns Airport customer review

(Australia)

I've transited Cairns airport domestically a number of times in the last 12 months. The building work does not appear to be progressing satisfactorily - the baggage collection area remains a disgrace and for those unlucky enough to be arriving at gate 18 or gate 1 there is a long very-poorly signposted walk landside having to clear security again. Colleagues tell me that the security queues aren't always that bad but I'm yet to experience short lines there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cairns Airport customer review

(Australia)

Cairns Domestic is a shambles whilst the reconstruction of the terminal drags on forever. Make sure you have comfortable walking shoes on arrival as the trek from the domestic arrivals Gates 20-22 are via a poorly signposted circuitous route taking you to the other side of the terminal then you are directed outside in the elements dodging contractors and their equipment to a soulless baggage collection hall miles from anywhere. Totally inadequate seating for departures with passengers queuing up like sheep (despite everyone having an allocated seat) and blocking incoming passengers at the gate. PA announcements are inaudible and airport staff schlep around in a tropical topor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Cairns Airport customer review

(Australia)

Domestic terminal undergoing major renovations/additions. Long walk from gate through building site and then quite a way outside to taxi upon arrival. All ok if you are up to it but could be difficult for less mobile or with lots of baggage/children. Also ok if not pouring with rain. On departure taxi drops off and you have to cross a road without cover to get into terminal all ok if weather ok but you could get soaked if raining hard as is normal at this time of year. Was selected for hand baggage and clothing swab for explosives. Security staff nice and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cairns Airport customer review

Flew into Cairns as an international passenger from Darwin - very easy airport and the nicest welcome we have had on our trips to Oz. At 8 am there were adequate staff on passport and security control our baggage arrived quickly and checking was done nicely and efficiently with apologies for using us as a training example to a new member of staff. We got a taxi downtown the only hicup was that the sign telling you to phone from the taxi pickup point (if there are none there) was missing so we waited 15 mins before someone came over to tell us to phone.
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1/10

Cairns Airport customer review

Recently flew in and out of this airport on an international charter flight. I've been to Australia before and it is one of my favorite destinations in the world. However customs personnel upon arrival were unbelievably rude. You are not allowed to bring in food and I never carry food with me. However the sniffer dog indicated that I had food in my backpack. The customs official treated me like a criminal. After a thorough search of my backpack all he could find were cough drops. He turned on his heel and walked away with his dog and not another word. No apology of any kind. This is probably the rudest arrival I have ever experienced anywhere in the world and I travel quite a bit.
no
4/10

Cairns Airport customer review

Used the Cairns domestic terminal recently. The arrivals area and baggage claim is a dump but the ticketing/check-in area and the departures area isn't bad. There's not much in the way of shopping or restaurants if you have time to kill and the seating areas are rather limited. The Qantas lounge is pretty decent and best of all it's a very short walk (just a couple of hundred feet) from the baggage claim to the taxi stand and about the same from the passenger drop-off area to the terminal entrance on arrival - though this makes the A$4 baggage cart rental fee a big rip-off. Taxis are also reasonably priced to the city despite the long distance.
no
5/10

Cairns Airport customer review

Flew in and out of Cairns International recently and found the airport a breeze. Only a handful of carriers use the international terminal. Airside has all the usual stores duty free and a centre cafe. They even have a chocolate store. Great lounges and plenty of space with none of the crowds of other gateways airports to Australia. Would recommend to anyone arriving or leaving Australia.
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3/10

Cairns Airport customer review

Cairns airport is a little run down but still functional. Only problem is the lack of a decent coffee and meal at the domestic airport! Hungry Jacks is always a crowd pleaser but when you need a good coffee at 5:00am its just not possible!
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