✅ Trip Verified
| I use this international terminal frequently. Departures always seem to be smooth and polite with check-in staff who show concern for passengers. Absolutely no complaints there. However Arrivals never fails to disappoint, including my most recent arrivals experience. The staff who separate disembarking from continuing/transiting passengers are always abrupt to the point of being rude (no one wants to be barked at within seconds of stepping off a flight), without a smile in sight, and not making things any easier for themselves by not having any clearly visible signage indicating what documents are required for the mainly Chinese passengers who don't speak English. It's not a good first contact with Cairns. At the immigration point I chose to use the Smart/e-passport gate. This is often closed, but this time it was open. So I went to it, answered the questions on the screen, took my card, proceeded to the photo point, where the card was rejected and I had to join the (now longer) queue for manual immigration processing. I mentioned to the immigration officers that the e-gate wasn't working and the response was that it was not available for this flight. I suggested if that was the case they should rope it off and make it clear that it wasn't operating so time wouldn't be wasted going through the process. Just a dead stare in response and no action. OK, so on to baggage collection and customs which was fine. Then out to the taxi stand where signage for unsuspecting visitors is so inadequate that most visitors stand waiting for a taxi having no idea that a taxi will not come unless you press an almost invisible button on a wall that is not near the waiting point to let the taxi company know you're waiting. Once again I was having to help visitors make the taxi call - this is despite having written twice to Cairns airport about the issue. These are small things to fix and can dramatically affect a person's view of the destination but in my view the current situation is not up to international arrival standards.