| I arrived in Cairns at about 4.30am from Japan as I had a connecting flight home to Sydney. Overall a pretty bad experience and I was glad to be out of there. Imagine coming off an 8 hour flight, having been up for a total of about 20+ hours at this point, just excited to get home and not one smile in sight from any of the staff. As my partner and I were walking towards our baggage claim carousel, we were met by a gentleman checking declarations forms. "Do you have your card on you?" - his tone and body language made me feel like I was being approached by a policeman after I had done something wrong. After checking our cards, we walked probably another ten steps and were met with another gentleman and a lady asking to check our cards. I said that the previous gentleman had checked our cards already but the woman still proceeded to hold out her hand for our cards. I was so tired at this point that I just handed them over. Again, not a single smile, she just handed the cards back over and looked past me to check other people's cards. I'd like to point out, this was early in the morning and there were probably only 10-12 people in baggage claim at this point. My partner and I get through customs and head towards the food court to grab a bite and wait for our flight home. Not a lot of options at all for an international airport. Food was ridiculously expensive, even for an airport so we decided to go to Hungry Jacks which was reasonably priced. There were probably only 4 or 5 people in front of me in the line and it took them 45 minutes to get our food out. There was a manager there yelling at the staff for orders, which I understand in that environment. What I don't understand is - she was the one making the mistakes, giving people the wrong orders as I saw people repeatedly come back and say their order was wrong. Her yelling was visibly flustering the young staff and I felt sorry for them. In the end my meal ended up being wrong as well, including a burnt chicken patty. At that point, I was just so fed up and ended up eating only the chips. The toilets were pretty embarrassing, smelly and outdated. The signage is confusing and not adequate enough. This airport needs to accommodate the tourists, catch up with the rest of the world and have multilingual signs. This is a major tourist airport and you don't have signs in other languages where most of the tourists come from (Chinese/Japanese)? Yet we expect (and most often get) English signs around airports around the world? Train up your staff and invest in updating the.