Burgas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 2 reviews
2/10
No Skytrax Rating
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1/10

"Rude, offensive and arrogant staff"

(United Kingdom)

Not Verified | Rude, offensive and arrogant staff. Unbelievable old-style bureaucratic approach. The customer is always wrong. Do not live up to the values they have on the Fraport website. Only 3 members of staff to process a huge queue when no other flights. Priority queue much slower than non-priority queue. Would recommend all members of staff attend customer satisfaction training.
Experience At AirportArrival and Departure
Date VisitSeptember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"customs officers were arrogant"

(Netherlands)

Trip Verified | Check in and check out was okay, quick enough. But the customs officers were arrogant, with unfriendly faces. Also some people who were selling at the airport kiosks. This is not reflective of Bulgaria because in the hotels, the receptionists seemed very cordial and service oriented. Please let those customs officers get a public relations course because they are the postcard of your country. It felt like one was facing a maximum Jail officer than a customs officer in an airport.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no