"Probably Europe's worst airport!"
Gerry Altmann (Austria)
Not Verified | Arrival: People queuing up for customs control on the apron(!), because terminal too small. More than 1 hour waiting time. Yes, in September (out of peak season) 2021 (during covid)! Departure: At entry to security my (self-printed) boarding pass was okay. 10 min. waiting time at security. Then my boarding pass was checked again. 15 min. waiting time at customs control. Then the customs officer said that self-printed boarding passes are not okay, and sent me back to check-in counter. Total time lost: Again more than 1 hour! Probably Europe's worst airport!
Experience At Airport | Arrival and Departure |
Date Visit | September 2021 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Rude, offensive and arrogant staff"
Mike Lambert (United Kingdom)
Not Verified | Rude, offensive and arrogant staff. Unbelievable old-style bureaucratic approach. The customer is always wrong. Do not live up to the values they have on the Fraport website. Only 3 members of staff to process a huge queue when no other flights. Priority queue much slower than non-priority queue. Would recommend all members of staff attend customer satisfaction training.
Experience At Airport | Arrival and Departure |
Date Visit | September 2020 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
"customs officers were arrogant"
Gelash Frey (Netherlands)
✅ Trip Verified | Check in and check out was okay, quick enough. But the customs officers were arrogant, with unfriendly faces. Also some people who were selling at the airport kiosks. This is not reflective of Bulgaria because in the hotels, the receptionists seemed very cordial and service oriented. Please let those customs officers get a public relations course because they are the postcard of your country. It felt like one was facing a maximum Jail officer than a customs officer in an airport.
Experience At Airport | Arrival and Departure |
Date Visit | July 2019 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |