Buffalo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 15 reviews
5/10
No Skytrax Rating
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1/10

"absolutely atrocious"

(United States)

Not Verified | Well I went to pick up my Uncle because he is flying in for Thanksgiving. He was waiting at pillar 7. The person in front of me cut me off, and the person behind me pulled up so tight to me that I couldn’t back up to get out and the parking person or security person who directs you out of the pickup area came over and was absolutely atrocious. Swearing at me repeatedly. I will never fly out of this airport again and my family will never arrive by this airport again.
Experience At AirportArrival Only
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Security gave bad information"

(United States)

Not Verified | Security gave bad information on where to pickup Megabus. This is a chronically late bus service and security knew they weren't giving good info. It's not marked in the bus area. The whole situation is sketchy. I never got to take my trip, lost a lot of time and some money on a chilly morning. Really had it with these people, thanks again for keeping us safe.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"small airport with a simple design"

(Japan)

Trip Verified | This airport is a small airport with a simple design. There are not many shops as well as restaurants. Therefore, there are not many things to do at this airport. The line before the check-in counter of Delta Air Lines was not too crowded.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"good views of the apron"

(United Kingdom)

Nice Airport. Well organised checkin for B6 and speedy transit through TSA, roomy concourse and nice Buffalo wings. There was a fire alarm while we were there which was dealt with with only minor disruption, good views of the apron and active runway. A good alternative to Toronto for Niagara.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"a nice experience"

(Canada)

The Buffalo Niagara Airport was quite an experience. It was easily accessible and was fantastic with the hotels right across the road. The staff were okay. We were flying early in the morning so they might have been tired but they seemed alright. The airport was larger than I expected. The parking was easy and cheap. Overall it was a nice experience.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

Buffalo Airport customer review

(Canada)

I was trying to find a parking spot for more than 70 minutes in the only small enclosed parking and finally I left to park outside. Can't believe an airport with that traffic and weather don't have a covered parking area for people who would like to pay for it. Really bad service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Buffalo Airport customer review

(Canada)

Excellent option travelling from Toronto Canada. Quick drive to apt check-in is a breeze as only single flight scheduled at desk smaller aircraft means smaller line-ups everywhere. Security was thorough but very quick - no rush no herding. Apt is spacious enough to handle the crowd. No walking endlessly. Collect baggage and walk out to the outside in a minute. The ride to the apt from Toronto is not at all bad allow 2.5 hrs travel time door to door from the middle of Toronto. Will always be my only choice for North American travel. Food options not much air-side.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Buffalo Airport customer review

K George is right on the money. As we were getting our things out of our car for our flight the Parking Shuttle guy patiently waited for us and helped more than most do. We flew out on Southwest and in on US Airways. Buffalo works well for SW as there is very little time wasted for taxiing so planes can get in and get out quickly. The airport is bright and easy to use. Be advised that the Jetway does not get lowered for regional jets so if its a rainy day and you are on a CRJ or ERJ to BUF have a newspaper handy to hold over your head!
no
5/10

Buffalo Airport customer review

BUF is a great smallish airport to fly into and out of. Security moves quickly the lines are short and it's very convenient for pick-up/drop-off and rentals. Upon arrival you can literally be in your car with baggage within 20 mins. Parking is expansive and cheap and there are always friendly drivers ready to pick you up at your car or drive you to it after arrival. The airport itself is bright and inviting- very well designed. It is also large enough to have a pretty good selection of flights- there are about 30 or so gates and probably a dozen or so airlines. You can't always get a direct flight but the options are not bad at all. My only gripe is there are only a few restaurant choices but since BUF is rarely a changeover it's not somewhere you'll usually spend a lot of time anyway.
no
3/10

Buffalo Airport customer review

Buf appears to be a nice little airport with friendly staff who are very efficient and treat customers with respect. The downside being airside shops and restaurants facilities are rather poor compared to other airports. The airport waiting areas are not too bad and gates quite near to each other. Quite a pleasant airport to fly into and out of.
no
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