Buenos Aires Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 46 reviews
4/10
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1/10

"Incompetence at its finest"

(Canada)

Not Verified | Terrible immigrations lines with half the windows open, more than one hour waiting, only to have my passport not stamped. After contacting immigration for help they referred me to the information web page, which really only gives, the email I contacted them by. Incompetence at its finest.
Experience At AirportArrival Only
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"service was also badly organized"

(Finland)

Verified Review | The immigration processes have improved considerably in the last few years and the lines were not long. Perhaps also the arrivals and departures to Europe are now more dispersed over the day so that there is less chaos of several jet planes arriving or departing at about the same time. My principal concern is the quality of restaurants and cafeterias. After the security control, you have obviously a very limited choice, but at Ezeiza, it is limited to about one company. At Bellini's, a "Lady Di salad", a 'Parma' ham salad with a coke cost about 17 euros - and the quality of the salad was lowest ever in Argentina. It was a huge bed of lettuce, two small and thin slices of ham, a thin slice of processed cheese and five olives. In Argentina, you used to worrying what to do when you always get more food than you can manage, but this was the total opposite. A salad that cost as much as a good meal in a quality restaurant - and you are left with hunger. The service was also badly organized - a combination of self service and table service, which combines the poorest sides of both: having to go to the counter, slowness, dependence on the waiter who is just chatting with other waiters. Future passengers are advised to bring their own food or otherwise check in as late as possible. These would cause problems in the customs, or delays in passenger arrival. I say this to show that it is really important for the whole airport function that people can arrive in good time and rely on getting something decent to eat while waiting. My rating is mostly defined by this restaurant.
Experience At AirportArrival and Departure
Date VisitMarch 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"nice airport, easy to navigate"

(United States)

Buenos Aires is a decent airport. However, the customs form is very confusing (not the airport's fault) and when filled out there is no one to take the form from you on exiting. You just drop it on a pile by the side of the exit baggage scan. Not sure if they even look at it. Also, there is only one branch of the Argentine National Bank that is hidden away and not easy to find. It took over 45 minutes for me to exchange some money. Otherwise it is a nice airport and easy to navigate. Immigration had sufficient number of stations open and was not a problem
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

Buenos Aires Airport customer review

(Afghanistan)

Aerolineas Argentinas' departure terminal is primitive and chaotic. Instead of everyone standing in one check-in line and being served by the next available agent, you stand in line by flight. The lines snake through the building and there is no one to tell you what you are supposed to do. The check-in area was dirty and overcrowded. Our gate was at a beautiful, new part of the airport with a few services. But, getting there from check-in is stressful and very unpleasant. The road to the airport was strewn with burned cars from rioting over power failures during the heat wave. I don't recommend this airport, but if you are flying international, it is your only option.
Experience At AirportArrival and Departure
Date VisitFebruary 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping N/A
Wifi Connectivity 12345
no
9/10

Buenos Aires Airport customer review

(United Kingdom)

A nice airport: Convenient for city good flight arrival and departure displays. Relaxed atmosphere. Rapid and straightforward security. Security people pleasant and helpful. Decent range of places to buy food. Clean toilets Plenty of seats in gate area. Bus ride to and from plane (if needed) short. Bags arrive quickly. Taxis outside airport well organized.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Buenos Aires Airport customer review

(United States)

Much improved infrastructure relative to my previous visit February 2011. Immigration (passport control) took 15 minutes despite huge lines (at least one other large international flight clearly landed just before ours from ATL). 32 passport control lines all staffed (why doesn't the US do this?). Another 5 minutes to send luggage through X-ray at customs. That's the time to nip over to Banco National to get Argentine currency at good exchange rate. Easy and convenient to get taxicab to center of city at kiosk in center of arrivals hall. Leaving spent 15 seconds in outgoing passport control. Both entry and exit passport control officers actually smiled!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Buenos Aires Airport customer review

(Mexico)

I flew from EZE last Wednesday to Mexico with Turkish Airlines connecting in Sao Paulo. New Terminal is just bright and happy with nice bars and cool duty free shops. Star Alliance VIP is nice and offers a lot it looks like a furniture show room but it does the job. I made connection in GRU then Panama and finally Mexico and EZE is by far the nicest airport nor the biggest or the easiest. Overall really nice experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Buenos Aires Airport customer review

(United Kingdom)

Arrived from LHR at 0830 after 13hr flight non stop with BA. Immigration queue was OK took about 20 mins which meant our luggage was waiting on the carousel. Then it all went haywire. Air France Iberia Lufthansa and Alitalia flights all arrived within an hour of ours so imagine about 1000 people plus suitcases trying to get through customs. 6 lines all formed in a very haphazard way which then moulded into 4 lines for 4 x-ray machines. This took us an hour to get through and into arrival hall. Another 90 mins standing there while our holiday reps organised coach transport. International Terminal A and the surrounding roads can't cope at peak times for all these arrivals. Our departure was much smoother I'm pleased to say. Luggage drop off fine security queue took about 10 mins passport control about the same. Stayed in the LAN lounge which is close to our departure gate (10). The departure lounge is modern I hope they do something about the Arrivals hall which leaves a lot to be desired.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Buenos Aires Airport customer review

(United States)

It's been almost 2 years since the last time I used this airport and a lot has changed since. My flight - JFK via GIG arrived at gate 2 located in a very dated sector of terminal A. I know this part of the airport is scheduled to undergo improvements it really needs it but it looks like they've already started and some changes can be seen already like the new passport control area with many more passport desks located in the ground floor and brand new carrousels that replaced the very noisy old ones. Even so baggage claims still looks dated. I arrived at noon so passport control took less than 10 minutes. When I got to baggage claim my bags were already on the carrousel. Since every piece of luggage must be screened at customs there was a long line and it took me around 30 minutes to clear customs. The arrivals hall hasn't changed a bit - old and dark not the most welcoming. I got to the airport 4 hours prior to my flight because I was flying with a puppy. The check-in hall of terminal A is modern and very bright. Check-in was pretty quick and they let me check my bags and check the kennel with the puppy later. TAM Airlines personnel were kind and helpful as well as airport's employees. There was no line for security but there was a very long one for passport control - 30 minutes or more. I checked the screens and found out that my flight was already boarding at gate 10. Sadly I had to rush through Ezeiza's lovely free-shop in order to get to the gate on time. Gate 10 is located in a new building that replaces the old terminal B with very nice boarding areas great views of one of the runways and new concessions like Starbucks and Quilmes (Argentina's most famous beer). I didn't have time to wander through this new area that houses gates 8 to 23 but it looks spacious and pretty nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Buenos Aires Airport customer review

(Canada)

Took just under an hour in the PM rush hour from downtown to EZE but the taxi arrived about 15 mins late due to tie up in microcentro. United told us to give 3 hours but they opened their desks 30 minutes late resulting in line ups. Excellent Global Alliance Gold check in economy looked efficient as well. It took just 30 minutes to get through security and immigration. More efficient than US. Airside very limited United lounge OK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no