Buenos Aires Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 49 reviews
4/10
No Skytrax Rating
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1/10

"Standing inline for almost 3 hours"

(United Kingdom)

Trip Verified | Absolutely terrible. Standing inline for almost 3 hours and could miss our flight. If the cruise lines stop using BA as a point to start your holiday, Argentina will lose a massive contribution to their economy.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Domestic arrivals quick and easy"

(United Kingdom)

Trip Verified |   Domestic arrivals quick and easy. No hold-ups at Baggage Reclaim or delays getting into Arrivals Hall. International Departures in separate building which looks like it has just been finished (Nov 2023) with a number of Islands with associated Check-in Desks and machines all on one level. Relatively quick and then onwards to Departures which are up a set of escalators leading directly to a small but efficient security scan area. Beyond that was Passport Control split into Argentinian passport holders and everyone else. Not much of a queue and things moved quickly into the Departure Lounge. Selection of shops selling local things, duty free big named alcohol/cigarettes etc. spreading out left & right as the gates were all along one side looking out towards the apron and taxiways. Friendly helpful staff at the food cafe with good snack/food selection available. Clear announcements and reasonable departure boards around the lounge area. Boarding process quite slick with separate, clearly labelled queues. Quite a long taxi to the runway. Pretty good airport for the capital city gateway to the country.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"confusing directions, poor climate control"

(United States)

Trip Verified | I flew into EZE and out of EZE a week later, international flights for both. The arrivals process took about an hour and the lines moved slowly, but the staff was proactive in getting us through the process as quickly as possible, including by waving us over to the Argentine Citizen lanes once all the citizens were processed. Departure, however, was a considerably worse experience. The signs on the road into the airport clearly state that all international departures check in at Terminal A, so that's where my taxi driver took me. However, it turns out that Delta and Aerolineas Argentinas international departures check in at Terminal C, so I had to make the 5 minute walk over there in the hot sun (it was in the 90s Fahrenheit that day). After arriving at Terminal C I changed into long sleeved clothing because I was flying somewhere much colder; however, the Air Conditioning in the buildings was poor, so I sweated through my clothing very quickly just while waiting to check my bag. Finally, it seems that EZE has a rule that nobody can bring liquids over 100 mL onto a plane going to the United States. This rule seems was enforced on all flights to the US. But I have not seen that rule enforced on flights to the US from Europe or Asia, so it seems like it's airport (or at least Argentina) specific. It was incredibly annoying because it meant that I couldn't take any water with me on the plane. Unfortunately, if you're visiting Buenos Aires from very far away you'll likely have no choice but to use EZE. But be prepared for confusing directions, poor climate control, and stricter security protocols then you'll see elsewhere.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"prepare to be ignored if you don’t speak Spanish"

(South Africa)

Trip Verified | Very clean airport and great lounges. However, prepare to be ignored if you don’t speak Spanish. Check in queues are pathetic and need review. Modern display boards work well but show random and irrelevant times. Staff are very unfriendly and not able to help with anything.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Very surly / unfriendly staff"

(United Kingdom)

Not Verified | Very surly / unfriendly staff. Incredibly long ques at check in and security. You need to arrive at least 4 hours prior to departure in order to arrive at the departure gate. Mostly unclear announcements on PA and very little English used.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"one I'd happily never use again"

(United States)

Not Verified | Modern but has poor circulation in and out. The wait for immigration was glacial and there was a customs form that wasn't collected. The line for the bank to change money was glacial. Terminal B (the location for the shuttle into the city) is really just a kiosk in front of the back entrance for terminal C some distance away. The taxi ride from the center was about US$20 plus tolls. Departure was relatively easy which may have been a reflection of being a Saturday afternoon, although there were few places to sit while waiting for the airline to begin check-in. Few places to eat or shop in the departure area. Note that there is no exchange after immigration so you must change money when you check-in with the airline.the selection of goods post-immigration was disappointing and you cannot take water onto flights. The lounge used by Star Alliance was ok with a range of things to eat. The same vendor runs the lounge for Delta and American which I would assume are similar. Bathrooms were in need of better upkeep. Not the worst of airports but one I'd happily never use again.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"would be happy not to use this airport again"

(United States)

Trip Verified | The airport is quite a distance from the City. It took me about 45 minutes. It is a modern airport with all the services you expect. Let me speak first about the arrival. We arrived early in the morning. Other flights had arrived too. The lines snaked and coiled for passengers to clear immigration. It took nearly an hour. That, however, was enough time for our checked luggage to arrive in baggage claim. Our bags were put through a scanning machine by customs and we stepped out from shops to a concourse full of tranportation services. We purchased a taxi service (USD30.00) to our hotel. A taxi driver escorted us out of the terminal building, made us wait at a spot while he went off to fetch his taxi. It all worked. On departure, which was late at night, we arrived in the evening. Check in was smooth. Security check was also smooth. Lines to get your passport stamped again on departure moved fast. The American Airlines lounge was jammed with people what with five flights to the U.S. departing in a short span of time. The lounge offered a large variety of food and drinks but not enough place sit and relax. Only one major shop selling duty free items. Very few, if any, "Made in Argentina" products except for wine. There is a McDonald's. As is the case, an additional security check is conducted just before boarding the flight to the U.S. with the carry on bags opened up by security men and women wearing rubber gloves. There are quite a few chairs in the departure area. This is the primary airport to enter Argentina - so if you are visiting this country, it is next to impossible to avoid it. I would be happy not to use this airport again.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"new terminal C is very nice"

(Brazil)

Not Verified | The rather new terminal C is very nice if you go left instead of right after you go through immigration! We didn’t know, and we went right which was just one restaurant basic and ugly! Before boarding the plane we went left and it was a whole different world, nice wine bars, restaurants, shops, etc.! Then we had to board; the terminal has 22 gates with Jet Bridges, but we had to take a bus to the plane under heavy rain, even though our plane was the only one departing!
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"it really surprised me"

(United States)

Not Verified | Really quick migrations. Security checkpoint was full but the line moved really fast. People were nice and smiling. Is one of the cleanest airports I have been at, it really surprised me. A lot of duty free stores and different things to buy, only thing a bit outdated is that I saw signs saying they are planning to remodel. Amazingly fast wifi! One bad thing though: Lack of plugs to charge phones! And if they have, they don't have like a universal plug, only an Argentinian one.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Buenos Aires Airport customer review

(Italy)

Trip Verified | Seriously unprofessional immigration officer. I was in transit and going through immigration. I am walking with crutches because I hurt my leg. There was not one person in line, seriously not one person. I don’t mean just a few people, I mean nobody! So I tried to skip the long serpentine and go directly to the counter but the officer said I had to do the serpentine. So I rolled my eyes and walked back. He got angry and told me I had to calm down. So I am limping, I had only rolled my eyes and he is telling me to calm down? I just smiled at him, walked back and did what he asked. I get to the counter and he is still rude with me, annoyed I don’t speak spanish. I keep on smiling and finally make it through. After a few steps there’s the metal detector she asks me if I had gone through immigration. I say yes but she doesn’t believe me and goes to the immigration counter to verify. Come on! Just to complete the picture, I had arrived in Buenos Aires on Aerolineas Argentinas from Rio de Janeiro. I am first row business class so I ask the hostess if she can place my crutches somewhere and she just tells me to fix them on my own in the overhead compartment. Fine, I can do it but is this the service you give me with a 5.000 euro ticket? Even if I had not paid for my ticket, don’t you just automatically help someone with crutches out of your good heart? I travel the world for business very much, about 2 intercontinental trips a month but this was my first time going through Argentina and on an Argentinian airline. I have always thought that french people were unpleasant but wow, meet the Argentinians and you will definitely change your mind. This was a big surprise as in general the South Americans I know (Brazilians, Colombians, Chileans) are so nice.
Experience At AirportTransit
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
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