Budapest Ferihegy Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 123 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
7/10

"tax free service is a disaster"

(Ukraine)

Trip Verified | Customs (tax free service) is a disaster. Only one window from 4 was working, and even the only one customs officer was working as slow as possible. It was around 08:00 AM. The queue was about 50 people, I stood in the line for more than 1 hour hoping to claim my tax, but I was forced to leave the queue having only 1 person before me because my plane was almost leaving. Terrible experience. My 370$ tax are lost. If you are going to claim a tax free for your goods, consider about 1,5 hours for the queue.
Experience At AirportDeparture Only
Date VisitJanuary 2025
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"bars and main restaurants shut at 8.40pm"

(United Kingdom)

Trip Verified | All the bars and main restaurants shut at 8.40pm along with the coffee shops and WHsmith. The staff at all 3 were rude and we forced to buy drinks from the grab n go which were warm due to the fridges being broken. It’s ridiculous airports should be here to make your journey more enjoyable not shut down and make you sit doing nothing for an hour or more. I would have thought they wanted my money but clearly not
Experience At AirportDeparture Only
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

“a clear staff undermanning”

(Azerbaijan)

Trip Verified | We have arrived to the airport on 4 Dec 2024 at 21:20, 1.5 hours before the 22:50 scheduled departure of BUD-Baku fligtlht at 22:50. We stood in the queue from 21:35, and after half an hour when reaching the desk, the guy announced that we are late, checkin closed. Thus 4 people were denied flight. Being the last 2 flights of the day, they could easily manage the 30 people queue. There is a clear staff undermanning, as it was 1 person serving two full airplanes in schedule (Robert Kovacs) plus 1 person for priority passengers. They claimed that they were calling passengers by voice, but nobody from back of the row hears them, and they really have low voices. They were not using the loudspeaker or walking through the queue (which is normal in other airports). The importance of using loudspeakers was confirmed both by wizzair phone support and the ticket sales desk at the airport lounge. This is the most ridiculous airport staff service towards the passengers. The only thing a guy on desk made, he gave his name and the phone of wizzair support to call. Wizzair support urged me to file a claim, which they will demand from airport services.
Experience At AirportDeparture Only
Date VisitDecember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"clean middle size airport"

(Hungary)

Trip Verified | Very friendly staff and clean middle size airport, easy to navigate and very good food and duty free options. Usually the security check takes 10-15min maximum which is really good. Love this European and modern airport! Would be a better one more terminal because at summer can be very crowded and a bit more sitting options.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Chaos. Confusion. Misinformation"

(United States)

Trip Verified | The Vat tax line is extremely long. We waited close to 2 hours and barely made our flight. Others in line behind us had a 3 hour wait. Many people gave up in order to make their flight. Is this long wait necessary? Or can it be avoided? Chaos. Confusion. Misinformation. Unhelpful/nonexistent signs. I get the feeling we are being discouraged from applying for the refund. Shame on you!
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"discouraged from applying for the refund"

(United States)

Not Verified | The Vat tax line is extremely long. We waited close to 2 hours and barely made our flight. Others in line behind us had a 3 hour wait. Many people gave up in order to make their flight. Is this long wait necessary? Or can it be avoided? Chaos. Confusion. Misinformation. Unhelpful/nonexistent signs. I get the feeling we are being discouraged from applying for the refund. Shame on you!
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"no Lufthansa self-service check-in"

(Sweden)

Trip Verified | There are no Lufthansa self-service check-in kiosks, which are a standard in most international airports. Instead one can stand in long queues if needing to print a boarding card.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
1/10

"Unprofessional and rude"

(United Kingdom)

Not Verified | Arriving at Budapest Ferihegy Airport me and my partner were pulled aside by a lady at the security. She was really rude she didn’t ask if she can check our bags or not she just opened them without permission. She was asking inappropriate questions about the present we bought and how much we spent on them. It was a stressful and uncomfortable experience. Anywhere you travel around the world you don’t get treated the way they did here. Unprofessional and rude. I wouldn’t recommend flying to this airport worst experience ever.
Experience At AirportDeparture Only
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
5/10

"not the treatment one would expect"

(Spain)

Trip Verified | The facilities are quite good, there are many eating options, cafés, etc. The airport has been recently extended and nicely renovated. However, the attitude of the staff does not always meet the expectations set by the airport itself, mainly regarding the staff at the boarding gates. Some of them are merely there to check the size of the hand bags (several people for one gate) and are not helpful at all. In some cases they don’t speak English. I’ve also experienced rude and condescending attitude towards me while not even addressing me directly, which was humiliating. As a customer, this is not the treatment one would expect. I’ve also seen the same towards other passengers in several occasions, so it is important to take this into account, but I hope they will be able to improve and give more importance to kindness in order to make the experience pleasant for everyone.
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"No airport services available"

(Hungary)

Not Verified | 6 hour delay with no information. Supposed to be a 7:15pm departure. Display board at BUD contradicted information we received by Wizz Air on website. Never any SMS update from Wizz Air. At 9pm we received a $6 voucher for food. All the shops and food services close at 8:30pm so getting this coupon after the services are all shut was a joke. You buy cheap, you get cheap. Finally plane departed close to 1:00am with no support from Wizz Air and no communications after the flight. Why doesn't the airport service remain open until at least 10pm each night as there are so many later evening flights. We are encouraged to check in 3 hours early which means I spent 9 hours at that airport. Ridiculous. No airport services available. I wish I could include a photo of how busy the airport departure waiting areas were - thousand people with no where to go, nothing to buy, not even. coffee or bottled water. I felt sorry for the parents and all the small children laying all over the floors.
Experience At AirportDeparture Only
Date VisitJune 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no