Budapest Ferihegy Airport

Not Verified | Arriving at Budapest Ferihegy Airport me and my partner were pulled aside by a lady at the security. She was really rude she didn’t ask if she can check our bags or not she just opened them without permission. She was asking inappropriate questions about the present we bought and how much we spent on them. It was a stressful and uncomfortable experience. Anywhere you travel around the world you don’t get treated the way they did here. Unprofessional and rude. I wouldn’t recommend flying to this airport worst experience ever.

✅ Trip Verified | The facilities are quite good, there are many eating options, cafés, etc. The airport has been recently extended and nicely renovated. However, the attitude of the staff does not always meet the expectations set by the airport itself, mainly regarding the staff at the boarding gates. Some of them are merely there to check the size of the hand bags (several people for one gate) and are not helpful at all. In some cases they don’t speak English. I’ve also experienced rude and condescending attitude towards me while not even addressing me directly, which was humiliating. As a customer, this is not the treatment one would expect. I’ve also seen the same towards other passengers in several occasions, so it is important to take this into account, but I hope they will be able to improve and give more importance to kindness in order to make the experience pleasant for everyone.

Not Verified | 6 hour delay with no information. Supposed to be a 7:15pm departure. Display board at BUD contradicted information we received by Wizz Air on website. Never any SMS update from Wizz Air. At 9pm we received a $6 voucher for food. All the shops and food services close at 8:30pm so getting this coupon after the services are all shut was a joke. You buy cheap, you get cheap. Finally plane departed close to 1:00am with no support from Wizz Air and no communications after the flight. Why doesn't the airport service remain open until at least 10pm each night as there are so many later evening flights. We are encouraged to check in 3 hours early which means I spent 9 hours at that airport. Ridiculous. No airport services available. I wish I could include a photo of how busy the airport departure waiting areas were - thousand people with no where to go, nothing to buy, not even. coffee or bottled water. I felt sorry for the parents and all the small children laying all over the floors.

✅ Trip Verified | Arrived on 17/04/24. Everything seemed great until we queued for the 100E shuttle to Astoria. My boyfriend and I were clearly a couple, we both look quite young. The steward allowed my boyfriend to get on the bus and quickly shut the doors behind him, saying to him “it’s full.” My boyfriend was obviously distressed that I had been left, and I was left alone in a foreign country. The steward shrugged and said “it’s full, there’ll be another one in 5-10 minutes, you have your phone? Text him.” Many phones do not work in foreign countries? The complete apathy at my situation! This is how things go wrong with young females being left alone in strange places, with no idea how to travel around. The father of an Eastern European family next to me kindly asked if I was okay, and looked sternly at the steward, I said “my boyfriend’s on there” and he calmly said “I know, are you okay? Do you know where you’re going?” The steward wandered off, he didn’t care at all and kept shrugging and smirking. It almost felt like he did it for fun. My boyfriend luckily pulled the alarm on the bus and got off to come back. Had the roles been reversed I wouldn’t know what stop to get off, I would have been too shocked to pull the alarm and I wouldn’t have been able to contact my boyfriend. I genuinely would have been lost in a foreign country. I’ve always been a confident traveler, but at every bus or train or taxi I was panicking about being left stranded, making my whole trip to Budapest really stressful.

Not Verified | My husband and I are both in our 70s and as in common with many in our age group we have metal prostheses. We travel with easyjet three times a year to visit family in Budapest from where we travel by train to Warsaw to family there. This we have done for many years. Nothing in my experience as a traveller equalled the humiliating, intrusive and inappropriate body search myself in particular and my husband to a lesser degree underwent at the security on 3 November 2023. We had removed our shoes and watches, liquids bagged etc. We expected the metal prostheses to alert the alarm and were duly directed to the body scanner. The scanner locates exactly where the metal is on the body. What then followed would under any other circumstances have been regarded as a full on sexual assault. I was wearing loose fitting tracksuit bottoms and a non wired sports bra with a loose fitting jumper on top. I was still dependent on my crutch but this had been taken to the end of the conveyer belt. I was made to stand unaided while this woman's hands felt my breasts and groin area four times (this the airport disputes.) Furthermore, I had an ear infection at the time which I explained to the woman but nevertheless she roughly rummaged in my hair and ears. I speak adequate Hungarian and had explained my painful ears to her. I was left distressed and dishevelled. The whole experience has traumatised me. But regardless of my sensitivity why are elderly vulnerable people subjected to such cruel and unnecessary treatment? This is something airports need to address as prostheses are common in our aging society. Those youngish 'security staff will be old one day. I wonder h0w they will feel when subjected to cruel and in my opinion abusive treatment. I have written to both easyjet and Budapest airport and received anodyne responses.

✅ Trip Verified | Worst experience ever. I will never fly from this country again especially with Wizz Air. Wouldn’t recommend this airport or airline to anyone. Better go for other options. I’m flying every month to different countries and never had to deal with staff and airport procedures like the Budapest airport. Never travelling there again! All they want is your money for the worst service possible.

Not Verified | The worst experience I have ever had at an airport. The baggage check doesn’t open until two hours prior to the flight and the customs people wouldn’t give us a stamp until we checked in. Leaving basically no time to get through security. I have never seen a more unorganized incompetent airport, it is an absolute disgrace to all other international airports I have been to. Do better Budapest.

✅ Trip Verified | The worst airport in Europe with the worst, rudest and incompetent employees. I lost a flight because no one would help me catch my next flight, as I had come from another city with a delayed flight. Absolutely noone answered my desperate call for help and i tried everyone i found who was supposed to know. I cried in the middle of the airport holding my young child. I lost my flight, got stuck there for a night. A real nightmare. Avoid if you want to be well and safe

✅ Trip Verified | There are many places to eat, it's easy to get around. Everything is signposted in 3 languages, lots of people help you right away if they see you're lost/

Not Verified | The check in was slow. But the departure terminal is spacious, clean. Nice, cafés, and shops are there. But if you Hungarian, the guys from Erste Bank always wants to make you contract for a credit card. This is shameful, I've never seen such a thing at any other airports. You want to have snac, coffe before the flight, and some sales-clowns trying to sell you credit cards. Instead of that, I really like the atmosphere of the airport.