Bucharest Otopeni Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 84 reviews
4/10
No Skytrax Rating
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8/10

Bucharest Otopeni Airport customer review

(United States)

We started coming through here in December 2000. It's gone a long ways to finish what they started in the last 13 years but obviously by the other reviews still have a long ways to go in the pre-security departure lounge. However Lavazza is a nice touch because unlike the Starbucks model in which you have to help yourself and clean up your own mess the Lavazza is fastidiously serviced by wait staff who are very polite and attentive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Bucharest Otopeni Airport customer review

(United Kingdom)

All the people I encountered in this Airport were friendly. It's not what I would say in the league of Singapore's Changi but nevertheless functional in design. Anyone though who has to spend more than 2 hours in the airport would be surely bored. Dining facilities are poor with the same saturated fat selection's. Taxi Fare to the airport from Bucharest Centre should be no more than 30 Leu. Avoid the taxi louts in arrivals or anyone who approaches offering this and that as you would anywhere. They will cost you a small fortune.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Bucharest Otopeni Airport customer review

(Italy)

OTP in fact is two airports in one. The check-in hall the security controls and the passport control areas are old overcrowded messy and do not meet European standards. Once surviving this the departure hall is new and nice with many shops and bars. Especially in the morning it is suggested to arrive pretty early in order to get through the x-ray and passport controls: the queue is totally unorganized time consuming and stressful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Bucharest Otopeni Airport customer review

(France)

Transferred in Bucharest coming from Paris to Oradea. OTP is a small airport quite modern. The issue is that I landed "International" in the new terminal had to walk (in a hurry because my transfer was tight) to the old domestic terminal to get my boarding card to find that the door was in fact at the new international terminal and walk back all the way! As there was only 1 line of luggage/passengers inspection open and not very fast that was really limit and I was lucky to board the bus on time. On the way back had some time to spend and could have a nice espresso and pastry in one of the bars. The international terminal is modern and clean but do not expect the facilities and free-tax of Singapore this is just a "regional" airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Bucharest Otopeni Airport customer review

(United Kingdom)

Well having recently traveled through Henri Coanda airport I found that there is not much before you go through security but when you are there is quite a few shops although for some unknown reason in duty free they will not accept the local currency which is the first airport I have come across that does not. In the international terminal is the Oasis self service restaurant I went to purchase a couple of drinks and I only had a couple of 100 Lei notes left the girl on the checkout went round other staff checking it was okay and not a forgery it was simply an unused note I was then asked to pay by card. I took the note back and changed it at a money exchange with no problem whatsoever and returned to pay for my drinks. When in the queue a passport control officer paid for his drink with no problem and when I mentioned it he was so rude but as I was going to go through to depart what can I say would I use this restaurant again definitely not. Would I return to Bucharest again probably not.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
4/10

Bucharest Otopeni Airport customer review

(United Kingdom)

The usual mix of rude staff expensive food and poor signage. Not enough shops for a capital city airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Bucharest Otopeni Airport customer review

(United Kingdom)

One of the best small airports in Europe. You get in and out quickly and the addition of the new terminal still keeps it efficient. Staff are not overly friendly. Lines are short and there may not be a lot to do but that's fine since you never spend long here. Traffic to the centre is much improved but watch out for the taxi touts outside baggage claim.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Bucharest Otopeni Airport customer review

(United Kingdom)

I travel regularly to Bucharest and have been impressed by improvements made to this airport. It is clean directions are well signposted. If you use public transport it is cheap to travel into the City Centre by train or bus. The airport taxis are ok but watch out for taxi touts. To date I have had no problems with luggage on any of my trips through this airport and have had only friendly and efficient treatment by check-in and other staff. Coffee is expensive in the coffee bars though there are some coffee machines . Most facilities can be found here and security is clearly on view.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Bucharest Otopeni Airport customer review

(United States)

I was positively surprised by the changes that occurred in Henri Coanda Airport in Bucharest. Now it has a new terminal over 40 gates I believe and the duty free is actually open and it works. It still does not accept payment in Romanian Lei (only $US and Euros and potentially credit cards). It does look like a nice airport terminal now once you do the check-in. Before check-in it's still outdated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bucharest Otopeni Airport customer review

(United States)

I connected through OTP from Istanbul to Venice on TAROM. After disembarking all our plane's passengers were made to wait in a hallway unable to enter the main terminal for about half an hour. The guard in charge clearly did not know what to do with anyone. At length someone else showed up and simply opened a door letting everyone enter the terminal not requiring any documents. The gate for our connecting flight to Venice was changed several times -- each time with no notice. The only way passengers knew there had been a change was if they happened to look at the departure board and saw that the gate was different. I found OTP to be decades behind the rest of the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no