Bucharest Otopeni Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 80 reviews
4/10
No Skytrax Rating
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7/10

Bucharest Otopeni Airport customer review

(United Kingdom)

Well having recently traveled through Henri Coanda airport I found that there is not much before you go through security but when you are there is quite a few shops although for some unknown reason in duty free they will not accept the local currency which is the first airport I have come across that does not. In the international terminal is the Oasis self service restaurant I went to purchase a couple of drinks and I only had a couple of 100 Lei notes left the girl on the checkout went round other staff checking it was okay and not a forgery it was simply an unused note I was then asked to pay by card. I took the note back and changed it at a money exchange with no problem whatsoever and returned to pay for my drinks. When in the queue a passport control officer paid for his drink with no problem and when I mentioned it he was so rude but as I was going to go through to depart what can I say would I use this restaurant again definitely not. Would I return to Bucharest again probably not.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
4/10

Bucharest Otopeni Airport customer review

(United Kingdom)

The usual mix of rude staff expensive food and poor signage. Not enough shops for a capital city airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Bucharest Otopeni Airport customer review

(United Kingdom)

One of the best small airports in Europe. You get in and out quickly and the addition of the new terminal still keeps it efficient. Staff are not overly friendly. Lines are short and there may not be a lot to do but that's fine since you never spend long here. Traffic to the centre is much improved but watch out for the taxi touts outside baggage claim.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Bucharest Otopeni Airport customer review

(United Kingdom)

I travel regularly to Bucharest and have been impressed by improvements made to this airport. It is clean directions are well signposted. If you use public transport it is cheap to travel into the City Centre by train or bus. The airport taxis are ok but watch out for taxi touts. To date I have had no problems with luggage on any of my trips through this airport and have had only friendly and efficient treatment by check-in and other staff. Coffee is expensive in the coffee bars though there are some coffee machines . Most facilities can be found here and security is clearly on view.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Bucharest Otopeni Airport customer review

(United States)

I was positively surprised by the changes that occurred in Henri Coanda Airport in Bucharest. Now it has a new terminal over 40 gates I believe and the duty free is actually open and it works. It still does not accept payment in Romanian Lei (only $US and Euros and potentially credit cards). It does look like a nice airport terminal now once you do the check-in. Before check-in it's still outdated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bucharest Otopeni Airport customer review

(United States)

I connected through OTP from Istanbul to Venice on TAROM. After disembarking all our plane's passengers were made to wait in a hallway unable to enter the main terminal for about half an hour. The guard in charge clearly did not know what to do with anyone. At length someone else showed up and simply opened a door letting everyone enter the terminal not requiring any documents. The gate for our connecting flight to Venice was changed several times -- each time with no notice. The only way passengers knew there had been a change was if they happened to look at the departure board and saw that the gate was different. I found OTP to be decades behind the rest of the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bucharest Otopeni Airport customer review

(Netherlands)

Arrival at Bucharest Baneasa awful experience. Building is too small to accommodate all arriving passengers. Departures are even worse shady unorganized looking terminal. Security check takes forever and is an inefficient process. Waiting area at the gates too small too accommodate passengers of one flight let alone if 2 flights leave at about the same time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bucharest Otopeni Airport customer review

Arrived from Paris to Bucharest OTP. The Tarom plane was allowed direct access. Quite a long walk until you get to the passport control that went quick with Police Officers that have improved a lot since the past days. We were waiting at belt 1 for the luggage as shown on the screen when somebody noticed that our flight was no longer on this screen ! It had been moved to an other belt without notice. 2 days later flew from OTP to Cluj (internal flight) - check- in was quick and efficient waiting-room much too small with not enough seats boarding by bus. All in all not HKG or Singapore but better than some other European airports.
no
4/10

Bucharest Otopeni Airport customer review

I was impressed by the speed of immigration on arrival and received a nice welcome from the officer checking my passport. Customs ignored me and I was out in less than 8 minutes in total. The bus journey into the city centre was -as everyone says- a nightmare. The only way to avoid it is to arrive late in the evening and take a taxi. The departure was different. There does not seem to be room for a queue and if you don't speak Romanian it can be hard to check if you are in the correct queue. Nevertheless it was all fairly friendly and I have seen worse at Heathrow!
no
2/10

Bucharest Otopeni Airport customer review

Although it's only about 10 miles away from Bucharest traffic to and from the airport is a nightmare: depending on the time of day it takes anywhere from 2 to 4 hours to get there (also beware of incredible rip-offs with the taxis; best arrange for someone to pick you up/drive you there). The new layout in the Departures terminal means that check-in security screening and passport control move much faster now. There is plenty of space to sit down and stroll in the lounges ok shopping as well as smoking areas. Arrivals is still in some need of improvement: if you deplane via bus (which seems to be the rule rather than the exception) you have to climb two storeys on an incredibly narrow spiral staircase (and it can be quite difficult especially with a heavy carry-on or a stroller; do not count on the elevators working). Luggage arrives quite quickly. But the biggest problems at Otopeni are the state of the lavatories and price gouging. The lavatories are without exception filthy: nobody seems to bother cleaning them very often toilet paper and soap are frequently missing and they also appear to double as smoking areas for the custodial staff. Price gouging is epic: a small water or Coke is over 3 Euros beer and coffee are pushing 5 Euros. Same goes for the dismal snacks. In short it's a terrible place for a long layover but an ok one if you only have one or 2 hours to kill.
no