Bucharest Otopeni Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 80 reviews
4/10
No Skytrax Rating
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Bucharest Otopeni Airport customer review

(United States)

The worst airport I have been to. Early morning flight and airport was very busy. Several kiosks were not working and only one person there to help. She was very rude and not trying to help. Everyone kept telling us to go to someone else for help with boarding pass but could never talk to anyone. No one seemed to care that a large group of us were having a problem getting boarding passes. Lines for security were chaos. No one directing people and everyone just pushing in together. Terrible experience.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
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Bucharest Otopeni Airport customer review

(Greece)

Quick friendly security screening. Short lines at passport control. However smoking areas not well controlled and was forced to breathe second hand smoke for 40 minutes sitting at my gate waiting to board my flight. I travel a lot and this is the only airport in the 15 or so years where I have ever experienced this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Bucharest Otopeni Airport customer review

(United Kingdom)

A good airport. Very quickly through security which was staffed by polite people. Passport control queues small and staff dealt with all nationalities in a polite manner. Signs throughout the airport were found to be well positioned and also displayed in English. Over-all this a good airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Bucharest Otopeni Airport customer review

(Belgium)

Excellent airport very large friendly staff beats airports in France or Italy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Bucharest Otopeni Airport customer review

(Bulgaria)

In general it is a normal airport. There are some shops places to sit etc. bathrooms are relatively clean. However I faced huge issues when I had to use the parking facilities. There is no gratis period for a car to come in and just pick you up for a very short period. This is very inappropriate because afterwards the only way to pay is in the local currency. EUR is not accepted anywhere and the exchange rates are very unfavorable. Moreover they did not accept to exchange small money (in my case 10 EUR). This caused a huge inconvenience for me and I have to say that the staff was not friendly either. I am definitely not keen on coming to this airport again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Bucharest Otopeni Airport customer review

(United Kingdom)

It was not particularly busy when I arrived and departed but I felt Bucharest was one of the best airport experiences I have had in years. Apart from a short wait to check-in there were no queues anywhere and staff were courteous and friendly throughout. There is plentiful seating and a range of different food outlets (admittedly many selling similar food) and shops. A cheap alternative to a taxi is to use the bus into the city about every 20 minutes and a return ticket costs about 2 euros.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Bucharest Otopeni Airport customer review

(United States)

We started coming through here in December 2000. It's gone a long ways to finish what they started in the last 13 years but obviously by the other reviews still have a long ways to go in the pre-security departure lounge. However Lavazza is a nice touch because unlike the Starbucks model in which you have to help yourself and clean up your own mess the Lavazza is fastidiously serviced by wait staff who are very polite and attentive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Bucharest Otopeni Airport customer review

(United Kingdom)

All the people I encountered in this Airport were friendly. It's not what I would say in the league of Singapore's Changi but nevertheless functional in design. Anyone though who has to spend more than 2 hours in the airport would be surely bored. Dining facilities are poor with the same saturated fat selection's. Taxi Fare to the airport from Bucharest Centre should be no more than 30 Leu. Avoid the taxi louts in arrivals or anyone who approaches offering this and that as you would anywhere. They will cost you a small fortune.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Bucharest Otopeni Airport customer review

(Italy)

OTP in fact is two airports in one. The check-in hall the security controls and the passport control areas are old overcrowded messy and do not meet European standards. Once surviving this the departure hall is new and nice with many shops and bars. Especially in the morning it is suggested to arrive pretty early in order to get through the x-ray and passport controls: the queue is totally unorganized time consuming and stressful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Bucharest Otopeni Airport customer review

(France)

Transferred in Bucharest coming from Paris to Oradea. OTP is a small airport quite modern. The issue is that I landed "International" in the new terminal had to walk (in a hurry because my transfer was tight) to the old domestic terminal to get my boarding card to find that the door was in fact at the new international terminal and walk back all the way! As there was only 1 line of luggage/passengers inspection open and not very fast that was really limit and I was lucky to board the bus on time. On the way back had some time to spend and could have a nice espresso and pastry in one of the bars. The international terminal is modern and clean but do not expect the facilities and free-tax of Singapore this is just a "regional" airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes