Bucharest Otopeni Airport

Not Verified | Horrible experience, long queuing times especially at security, and rude, unprofessional staff. Flying is already a stressful experience, every time I am at this airport it makes it an absolutely horrible experience. Would definitely not recommend, and a shame for anyone visiting Bucharest to have this as a first point of contact.

✅ Trip Verified | Security was fast, although there is no priority lane for business class or frequent flyers. Passport control with huge lines but there are automatic gates if you have biometric passport, where things go much faster. The boarding area is narrow and crowded, not the best place to spend some time.

Not Verified | We had to wait at security for a whole hour until it was our turn. Some people had 10-15 minutes left until their flight left they tried telling the security workers but got yelled at instead because it was apparently "their fault". But what i think was actually really offensive was that there was this women who didnt speak any english at all and 1 of the workers there who was a man started waving their hand at their face as if they couldnt see. It was extremely rude and they even laughed after she had left. The workers had no respect for the people there.

Not Verified | Far too small and old airport for the numerous tourists using it now. It is dirty, very hot - air condition is non existent almost, long lines for check-in and security, few seats at the gate, ridiculously expensive food and drink. We had to wait 45 minutes after we landed until they opened the plane door and almost three more hours for the luggage. The explanation was that they didn't have enough people at work. Staff working at the airport is disrespectful. A shame for the country!

Not Verified | This airport is a total mess! Is no water fountain available for people with water bottles! No sustainable solution for people who don’t want to buy plastic bottles! The prices are triple-one sandwich is £10! The employees are so lazy and they are so disrespectful! The toilets are without toilet paper and so dirty! Every shop they have tips jar but if ask them To refill your steel water bottle not a chance! Also, it’s a government airport and instead of promoting Romanian government hospital, they promote only private hospitals! Me as person who travels abroad I want to see where is the closest hospital and I want to see the government institutions to promote government institutions and hospitality, or about the country!

✅ Trip Verified | As many times, I arrived at OTP. The experience is as always very poor as very often the ‘fingers’ don’t work and passengers are made to disembark via the rear door and taken to the terminal by bus although the airplane is directly parked at the terminal. Always spurious excuses being made. Dirty terminal, long queues at passport control are the norm. This time I was trying to get my lost luggage from this flight from VIE (I had a very short connecting time coming from BSL). I traced the luggage with the help of Austrian and got confirmed that the luggage was scanned on VIE and was sent to OTP. The person in the handling agency didn’t take any responsibility, did acknowledge that the luggage must have arrived but said that I should go to police to report the loss although it was in the custody of Austrian and the handling agent since I handed it over in BSL. So, summarising, avoid this airport and country, where customer service is non-existent and look for some nicer destinations to spend your money if you have a choice.

✅ Trip Verified | Electronic terminals for passports do not work. Always queue at passport verification. Always queue at security checks. Crowded. Unsanitary. The smoking areas are SO DIRTY and without actual AIR. Just open a window if you cannot find a technical solution. Do not kill your passengers with the dirt and the smell. But well, now we know that we can play poker. Even if, from pass control (arrivals) to luggage room is SO SMELLY and dirty. Think of a long tunnel, no fresh air or actually working air conditioning/ purifiers + no natural light + the smell of adhesive because the whole length of this tunnel is now presenting posters of Max Bet casino. Great quality of life and sustainability! And this is a public company!

Not Verified | The worst airport I have ever had to fly from. The screening and customs extremely slow, lots of staff but everyone is absolutely useless and can’t be asked. Toilets are in a state, haven’t made any improvements since probably it was refurbished last time. The vending machines half don’t work and the other half don’t give any change. Avoid travelling there if you can, choose other airports.

✅ Trip Verified | Immigration and customs processes are downright third-world, not any other way to put it. Very poor signage and crowd control. Finding the Uber lot can be a real pain in the rear, and crossing the road in front of the terminal to get to said lot isn't the safest. There is a train terminal with express trains to the city, with trains leaving every 40 minutes or so. If you want to take a taxi, you can buy a ticket inside the terminal so that you pay a flat/reasonable rate, rather than the rate determined by a driver's whim. As for departures, check-in with TAROM was fine, but I also checked my bag in and went through passport control and security when the airport wasn't obscenely crowded. If you arrive less than 3 hours before your flight and/or there are a lot of departures at around the same time, woe be unto you in those lines. Airside, at least in the international terminal, there is a reasonably good array of duty-free shopping, coffee shops, and restaurants, although the floors and restrooms can be rather dirty. Wi-Fi is hit and miss throughout the entire airport. All in all, there's no doubt that this airport has improved from the communist era, but, even as an American used to subpar airports, I have to say that Otopeni requires much improvement yet.

Not Verified | Transit was pure chaos. The Security staff treated the passengers like animals. It is not normal to have a security check in the transit zone and it took forever because one person wanted to control every step of the procedure. Everybody ran to the gate sweating and I saw people crying. In addition, the flight had a delay and they didn’t inform us. All the stress was so unnecessary and gave our whole trip a bad taste. Never again.