Brussels Zaventem Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 134 reviews
4/10
3 star Skytrax Rating
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4/10

Brussels Zaventem Airport customer review

Access to and from the airport is easy by car or rail. If you arrive too early for check in there is no seating so either be prepared to stand or come a bit later. Security checks can be tiring - depending of course on how many people are waiting in line. Was not required to take off shoes since they have a new machine that you simply stand on. I was however required to take off my belt and every once in about three times I used this airport was body searched as well. Once you go through all the hassle it gets more calm there is usually enough seating and the waiting is OK. All in all a clean and efficient airport. The only really bother: you may have a very long walk from arrival gate to passport control since the terminal is a long corridor. If you're lucky you will land closer to the terminal.
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2/10

Brussels Zaventem Airport customer review

I used to like travelling through Brussels Airport : not anymore ! The few last month the airport experience has turned from pleasant to very anoying due to the lack of staff . Lack of staff at check in with Brussels airlines : the airline is trying to force everybody to check on line and the result is long queues at the airport. Lack of staff at boarding pass control : another line before getting to the terminal. Lack of staff at security where now you have to take off shoes every time with rude and bored staff and queues getting longer each month. Altogether a very bad experience and no time left to spend some time and money in the shops.
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4/10

Brussels Zaventem Airport customer review

Cool modern design and lots of space to sit. I arrived in BRU too early and thus had a long wait for my flight and found you have to pay for the wireless internet. No entertainment thus. The free charging stations for your laptop/cell phone were useful though. Toilets clean (despite someone had been smoking in there). What I really found annoying was the journey to the luggage claim up and down escalators and long corridors. I also didn't realize the exit was in the middle of the luggage claim area and not in the end and thus wandered around looking a bit lost. There was also no mailbox after the security check - I forgot to mail my postcards before going in. The maps claimed there should've been one but I really couldn't find it. Rail connection to Brussels ok railway station sterile and boring.
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3/10

Brussels Zaventem Airport customer review

Good airport I have used it a few times nice and clean. Never really had the chance to check duty free though. But be prepared to walk and I mean really walk 3 floors down and then under the park bays (?) and 3 floors up. The designer should have been a health freak.. the last thing I want when rushing to meetings is a 20 minute jog to exit an airport!
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3/10

Brussels Zaventem Airport customer review

Terminal A is a dreadful place where one can easily got lost. When arriving there's an endless walk to the exit with escalators up and down and miles of moving walkways with few and confusing signs in this shopping of an airport. Finding the train station is quite a challenge too. The automatic tickets vending machines only accept Belgium cards. On the positive side it's a clean place full of natural light but designed by someone who never use airports!
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4/10

Brussels Zaventem Airport customer review

Nice airport but they do love their escalators don't they? There is one after another to go anywhere. It is almost comical. I had heard about this but seeing it in person made me laugh. Grab a piece of chocolate to keep your energy up!
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4/10

Brussels Zaventem Airport customer review

Terminal A for Schengen flights is quite comfortable with much natural daylight and plenty of seating areas. But it is quite a long walk to the baggage claim area using numerous escalators. Catering is good and reasonably priced. Trains to downtown Brussels run every 20min and are cheap. Please note that the ticket vending machines accept Euro coins only and no credit cards. Signals in the check-in halls could be improved as it is rather difficult to locate the right counter.
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3/10

Brussels Zaventem Airport customer review

Very long queues for security tonight in zone B in Brussels. At least a 400m queue to reach the scanners it started just after the passport check desks and it was slow moving. This did not seem to have any obvious cause. With the mega long walks you can have here a good reason to be prudent.
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4/10

Brussels Zaventem Airport customer review

Brussels Airport is convenient and most of the time easy to travel through. Bright and airy the Shengen terminal is much better than the older one and also offers more opportunities for shopping. Recently longs queues for security have appeared and the airport management should find a solution to this problem.
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3/10

Brussels Zaventem Airport customer review

BRU Zaventem Airport has made significant improvements over the last couple of years. I was in and out of this airport almost monthly for 4 years and despite most often using the rather old B concourse they have not only built additional gates but also invested in some upgrades. Arrival is still a bit odd with long walks from gate to immigration counters in concourse B and with sometimes long queues. However airport staff is friendly and security is strict but done in a friendly manner. Overall a 3 to 4 stars in Europe. With improved intercontinental connections and one of the best intra-Europe network this airport has good potential to become even better and more attractive to travellers.
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