Brussels Zaventem Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 144 reviews
4/10
3 star Skytrax Rating
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7/10

Brussels Zaventem Airport customer review

(United Kingdom)

Security queues can be long here at busy times with only some of the lines open. Apart from that its an efficient airport except that the distances involves can be large. Be especially careful if you are transferring from the A gates to B gates as the distance between is long (I would allow 45 mins just to get from one gate to the other).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Brussels Zaventem Airport customer review

(United Kingdom)

In the summer I wrote a review criticising two aspect of Brussels airport; I was there again this week and both have been addressed. Buses from remote aircraft parking spots now stop closer to the passport checkpoint and they have opened a new larger ticket office for train tickets. Arriving and departing Brussels this week was a painless process. There was 5 minute queue to clear security but I have waited far longer at other airports and the staff are always efficient and polite. I feel Brussels is generally one of the better major European airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Brussels Zaventem Airport customer review

(Norway)

Horrible airport long queues no signs telling you where to go. The toilet facilities are quite bad. I was in the passport-queue for 45 minutes. I had quite a lot of hand luggage and I couldn't find a single hand luggage cart! To top it all you have to pay for the liquid gel bags? Very inefficient and hostile airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Brussels Zaventem Airport customer review

(Switzerland)

This is one of the most inefficient airports. This airport is not really adapted for internal European flights. For a 1 hr flight you need to walk at least 15 minutes before having a chance to reach the exit and if by misfortune you had checked in bags then you won't be out of the airport in less than 30 mins minimum.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Brussels Zaventem Airport customer review

(Switzerland)

DEL-BRU-GVA. Arrived on a Jet airways flight. Landed at T-B onward connection to Geneva from T-1 Brussels Airlines. I am a Swiss Citizens so didn't have to go through the non-EU passport control long queue. Got to the Security check and as expected long queue there. Finally boarded my flight to Geneva with few minutes to spare. I can assure you that if I was a non-EU citizen my flight would have left.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
10/10

Brussels Zaventem Airport customer review

(Guatemala)

Although it's becoming an important European hub Zaventem airport still keep a "human" size and moving between and within terminals is quite easy. Organized efficiently there are a lot of shopping and eating options lounges are well located and lines in migration customs and security-checks run efficiently. Staff overall are friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Brussels Zaventem Airport customer review

(Canada)

BRU is easy to get around and walking distances were short. Luggage took a bit longer to be unloaded on arrival but otherwise no complaints. We arrived at about 7.30 am for our return flight to Canada and virtually skipped through security. One negative at least as far as I could see - on arrival at the airport we were looking forward to a relaxed breakfast before our flight however there were no sit down restaurants within sight of our departure gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Brussels Zaventem Airport customer review

(Belgium)

This airport gives me a nice home-feel not too big and overcrowded and yet all the services one needs (shops lounges). Security lines can be long at rush hour but not exaggerated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Brussels Zaventem Airport customer review

(Switzerland)

Pleasant airport lots of shops and restaurants bit overpriced. Lounges are too small always overcrowded. Airport is clean but not spotless (room for improvement) and you need to walk a lot to get to your gate. The A terminal is 1km in length and it takes about 15min to get there from the main entrance building. The luggage control is over crowded too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Brussels Zaventem Airport customer review

(United Arab Emirates)

BRU is quite inefficient. The design of the airport maximises transfer times due to large distances and a design combining multiple walkways and escalators. It took us more than 10mins to walk to the passport control from our flight gate. Several passport control desks seemed to be unmanned resulting in a wait of approx 90 mins to clear it. The only advantage of an almost 2hr transit between the flight landing and baggage collection was that the baggage was on the carousal when we arrived there. Upon arriving at the train station at the airport we had to wait approx 15 mins to be served as only 2 counters were open. During departure via Brussels airlines we had to wait 45mins to drop off our bags (checked-in at the airport kiosk) which is probably not the airports fault. However the long walks and 20mins for security check definitely are. Strong advice - please arrive at this airport at least 2hrs prior to departure esp if flying Brussels airlines.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no