Brussels Zaventem Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 134 reviews
4/10
3 star Skytrax Rating
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8/10

"Security was fast"

(Belgium)

Trip Verified | Clean airport. Some facilities (escalators in Terminal 1) were unused. Maybe because of Covid (still in recovery) Security was fast and Brussels airlines check in was really fast
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"it's a disappointing experience"

(Netherlands)

Trip Verified | I arrived and departed from the B terminal, which is used for non-schengen flights. It's the oldest terminal and the whole atmosphere is rather 90s and outdated. Seating isn't very comfortable, staff is okayish but often far from friendly. Duty-free shopping was actually the best part of this airport. Catering is outrageously expensive and vending machines often don't work. Being a capital airport it's a disappointing experience.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Worst airport for baggage handling"

(Portugal)

Not Verified | Worst airport for baggage handling. All the times I have transited through Brussels Airport the luggage never arrives at my destination always stays behind. Last time it rained in the Loft business lounge and they evacuated it. Staff at the gate are the most unhelpfully and arrogant of all the airports I know. A third world experience in Northern Europe.
Experience At AirportTransit
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Luggage handling is poor quality"

(Czech Republic)

Trip Verified | Luggage handling is poor quality. Belts full of bags left behind. Luggage arrives to belt much later than people, even it is very long way from gate with covid form check. Priority luggage arrived as last from the same flight. Customs is blackmailing management for advantages by harassing passengers. Security check has long queues. No place for good quality food. Lounge had small variety of food and all had dry edges. Although, plenty to drink. Most staff act like they don't care.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"the baggage is always delayed"

(Belgium)

Not Verified | Zaventem is way too chaotic, it takes so much time to get from the plane to the baggage collection but not that it matters because the baggage is always delayed.
Experience At AirportArrival Only
Date VisitAugust 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"staff are not able to make anyone respect even the most basic safety measures"

(Belgium)

Trip Verified | Disgusting. One of the worst airports I have ever been to. There is a damn pandemic and staff at the metal detector are not able to make anyone respect even the most basic safety measures. Whoever is in charge of this place should be fired for utter incompetence.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Shocking amount of time to check in"

(United Kingdom)

Not Verified | Shocking amount of time to check in, with poor organisation and weak staff manning it, took 1.5 hours to simply check in! I believe this contributed to the second delayed departure I have had from Brussels in the past 6 weeks!
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
9/10

"staff very friendly"

(Belgium)

Trip Verified | The airport staff very friendly and well organized. Now in pandemic times the stores are closed, well most of them. The airport has good connection with city.
Experience At AirportDeparture Only
Date VisitApril 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"I had a great customer experience"

(Belgium)

Not Verified | I had a great customer experience at Brussels Airport. I contacted the chatbot and I was forwarded to a very friendly, professional and helpful customer servant. I had lost my jacket at the Airport and together with her colleagues this staff member went to look for it and arranged that I could pick it up the day later even if the lost and found was closed. The service was all the time very individual and I felt that they went for an extra mile to help me with my lost jacket! A big thank you for all the three of them!
Experience At AirportDeparture Only
Date VisitNovember 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"have noticed some positive change"

(Israel)

Not Verified | Used not to enjoy this airport but I have noticed some positive change even if all is not perfect. I still do not understand why some airlines only start check in 2 hours before take off, seems to me 3 to 4 hours is the habit in other countries. Most people I encountered in airport are really friendly and helpful is it because of my fq status I do not think it is. Maybe Brussels airport should completely be redesigned but for the rest it's doing a great job with fantastic people.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes