Brussels Charleroi Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 66 reviews
2/10
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2/10

Brussels Charleroi Airport customer review

(Belgium)

Despite having spent millions on updating Charleroi airport - it still remains a pretty poor neighbour to the 'real' Brussels airport. Very poor signposting to get there expensive and confusing car parking facilities poor (and expensive) public transport connections. The airport has aspirations to be a large international hub but frankly it still remains a local secondary airport - poor service lack of information things dont work - shops overpriced with very restricted hours. Even the security and border controls are slow and inefficient. Yes if you can get a cheap fare with Ryanair/Wizzair etc etc its OK but this comes at a price - sometimes it works (if you're not hit by a strike or foggy weather or a late night arrival and the airport closes) but overall not a particularly pleasant airport to fly in and out of.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Brussels Charleroi Airport customer review

The new terminal is a vast improvement on the old one - more spacious and much better facilities. The"Paul sandwich shop is good. Some attention to detail is required - for example the soap dispensers in the toilets needed refilling priority boarding on Ryanair was a farce. The airport location (at Charleroi) is its biggest drawback - a long way from Brussels. The airport bus is reliable but unpleasant. I have used it several times; the buses are getting rather dirty inside. A good clean of the upholstery is needed. Signposting to the airport bus at Brussels Midi station is still hopeless - unless you know that it departs from the Rue de France you could spend ages trying to find it.
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2/10

Brussels Charleroi Airport customer review

The online check-in worked very well at Charleroi (the did not work at Shannon Airport on the way back). We had to wait nearly one hour at the customs when we arrived back from Shannon. I never waited at the customs for more than 10 minutes at any airport. They charged me 4260 EURO for 3 days parking. Before I knew these things I booked another flight in July from Charleroi. The car would park there for 2 weeks.
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3/10

Brussels Charleroi Airport customer review

I arrived and departed from CRL new terminal in the last 2 weeks. It's quite clean and modern and friendly. The staff spoke at least a basic English or even Italian (there are many Italian immigrants in that area). Ordinary busses available to reach Bruxelles the cost is €8 for a no- return ticket and takes 1hr to get to the Bruxelles Midi railway station. Fast baggage delivery. On the coming back fast check-in and self check-in terminals are available just select your flight and enter your booking code. Clear audio message in English French and Flemish. In the public area you can find a chemist a bar-restaurant and a cafe where they sell sandwiches and sweets plus a very good press shop. The boarding area is quite small there is a big duty free shop selling usual things you can find there but also a good selection of chocolate. Unfortunately the prices are a bit higher than in other places. Also available is a small restaurant. Drinks do cost much more than in Rome: €3.00 for a 0.5l bottle of Coke! Definitely a positive experience being a new airport.
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3/10

Brussels Charleroi Airport customer review

I hope the new terminal has better facilities. I found the airport people fine and the Ryanair automatic checkin worked perfectly. The only point I would warn people about was that because it is such a small airport the check in really did close 40 minutes before departure and our 10.40pm scheduled flight was rolled out and airborne by 10.10m ! Not many passengers on it but a great leveller of Ryanair statistics! Don't be late here! Priority boarding a total farce though.
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Brussels Charleroi Airport customer review

CRL has finally had a cash machine installed an event proudly announced on its website as if it were a very special privilege granted to the passengers. Beware of the said website because it is hardly ever updated and the info on the shuttle bus service to Brussels is misleading. You CANNOT buy your ticket on the bus in spite of what it says and the place is full of disgruntled passengers hauling their gear back into the airport to buy a ticket. Amazingly this has been going on for at least a year and will continue to do so because this airport clearly follows a strict policy of ignoring all complaints and e-mails. Still the coach is the least bad way of getting to Brussels as the local bus and train schedules are hopelessly mismatched. Another major pain at this airport is the lack of seating and practically nothing to do landside and absolutely nothing to do airside. Boarding is invariably annoying as the hapless staff makes no attempt to control the free-for-all. All you can hope for is that things will change with the new terminal due to open "in 2007". Until then bring something to read and to eat and prepare to have your patience tested.
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Brussels Charleroi Airport customer review

I agree with most of the comments made about this airport. The catering is basic and not very appetising and the terminal building doesn't look too nice and it really lacks a cash machine. The last time I flew into Charleroi it was a Sunday - the journey took me five hours and it's only 100 miles! I had to wait an hour for the bus to Charleroi train station. As the bus pulled in the train to Brussels pulled out and I had to wait another hour. At Brussels I had to wait about 50 minutes! I think the transport authorities in Belgium need to get their act together. I wonder if things will be much different when the new terminal building opens next year.
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Brussels Charleroi Airport customer review

Granted you're flying a discount airline out of this airport and therefore should not be expecting much. Still this airport is woeful. Inexplicably there is not a single automatic bank machine in the entire building. Clearly the authorities have no interest in you spending any money there. The smoke-infested cafeteria will not even accept local Belgian bank cards. They will however accept VISA on any purchase over 15euros! Thanks a lot! I boarded my flight starving and thirsty and feeling like a fool for not having packed a picnic before leaving home.
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Brussels Charleroi Airport customer review

Functional but very basic and cramped. Ryanair and Wizz are the main carriers so the cheap n' cheerful image is perpetuated in the airport's facilities - or lack thereof. The bus link from Brussels departs from rue de France (round the back of the Gare du Midi) - this can be difficult to find if you're unfamiliar with the city and can be pretty crowded. There is also a bus to Charleroi railway station. The security check is very strict; anything metal has to be removed especially belts. The catering facilities are poor - before security there's one rather scruffy smoky cafe plus a few vending machines. It is not at all convenient for Brussels in fact it's about halfway between Brussels and the French border. All-in-all the poor relation to Brussels Airport.
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Brussels Charleroi Airport customer review

This is a tiny airport. Disembarking is really fast. Once you're in the main area ther is not much you can do. I spent a good hour in the really basic cafeteria waiting for somebody that was going to pick me up. In conclusion it's a really good option if you have to visit the region of Lille/Calais or the south of Belgium. It's clearly not a good option if you want to visit Brussels.
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