Brussels Charleroi Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 65 reviews
2/10
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3/10

Brussels Charleroi Airport customer review

(Germany)

Parking is more expensive than flying from Charleroi. Most times. Too few seats it's rather dirty. The Long term parking is just closed the most times I come. They say "only open in times of passengers influx" - I think nobody really knows what this means.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Brussels Charleroi Airport customer review

(Belgium)

Difficult to find especially at the moment while extensive roadworks are going on causing a long detour. I paid 55 euros for slightly over 2 days parking in the long term car park so I will avoid parking there in the future as much as possible. Driving once inside the huge parking area is quite impossible there are signs for the exit pointing in different directions leading to an unplanned tour of the car park. The facilities are poor and expensive inside also.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Brussels Charleroi Airport customer review

(Belgium)

I travelled this summer and was expecting long queues but it was really fast. Security staff nice. Facilities ok. Restaurant prices are very expensive. Overall a good experience and a more friendly airport than Brussels Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Brussels Charleroi Airport customer review

(United Kingdom)

I now avoid this airport if I possibly can - Brussels Zaventem is infinitely superior in every respect. Charleroi Security staff are officious and unnecessarily unpleasant - none of the staff seem to understand the concept of 'customer service'. Really it is worth paying a few euros more and fly from elsewhere to be treated like a human being.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Brussels Charleroi Airport customer review

(Spain)

I travel a lot to through this airport because it offers the only flight from Brussels to Valladolid and it's an absolute disaster. Poor accommodations with practically no shopping nor restaurants. The guys from security are rude to an incredible point it's horrible. And there are no luggage caddies and you have to go down steps to arrive to your plane.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Brussels Charleroi Airport customer review

(Belgium)

This is one of the worst airports on busy days. It is impossible to find if you come from Brussels. Signs hardly visible and I believe in some places even non-existant. There is almost no landside space and usually only one of the two toilets is open for hundreds of people. Staff attitude vary from friendly to the more typical service attitude "I don't know I don't care go away". I hate passing through Charleroi and I only buy tickets for airlines from here when the price difference is massive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Brussels Charleroi Airport customer review

(United Kingdom)

The airport is relatively easy to get too - that is if you can spot the tiny airport symbol on the exit sign on the E42/A7 motorway. The symbol is so small that even with long-distance glasses I nearly missed the junction. Once there the airport itself is small compact modern clean and easy to navigate around both when departing and arriving. The announcements both in the terminal and in the car park are clear and precise. The parking is on the expensive side but there are plenty of spaces available. Overall a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Brussels Charleroi Airport customer review

(Italy)

It is really difficult to get to the airport road indications are scarcely visible parking are too expensive for the quality of the airport bus from the train station have a very low frequency and often it is needed to wait a lot in open air. They made an 'impressive' new building but at the end Charleroi remains the usual substandard facilty - with the same money they could have made a less fancy but more efficient structure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Brussels Charleroi Airport customer review

(Italy)

It's quite small with a few and very expensive shops but it's clean and new. Insufficient seating in the check-in area but plenty after the security controls that are very rigid. Friendly personnel queuing Time could be improved. Cheap bus to go to the train station just outside the building.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Brussels Charleroi Airport customer review

(Belgium)

Despite having spent millions on updating Charleroi airport - it still remains a pretty poor neighbour to the 'real' Brussels airport. Very poor signposting to get there expensive and confusing car parking facilities poor (and expensive) public transport connections. The airport has aspirations to be a large international hub but frankly it still remains a local secondary airport - poor service lack of information things dont work - shops overpriced with very restricted hours. Even the security and border controls are slow and inefficient. Yes if you can get a cheap fare with Ryanair/Wizzair etc etc its OK but this comes at a price - sometimes it works (if you're not hit by a strike or foggy weather or a late night arrival and the airport closes) but overall not a particularly pleasant airport to fly in and out of.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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