Brussels Charleroi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 91 reviews
2/10
No Skytrax Rating
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1/10

"no signage that there is no free drop off"

(Belgium)

Not Verified | Worst airport ever to drop off passengers! Rip-off by Wallonie government allowing the airport operator not to provide a free passenger drop off zone like in Brussels airport. Unbelievable policy. If you follow the 'airport signs' you are forced to enter an expensive parking. Pay euro 4 for 15 min (takes time to find a parking spot in the garage). On top of that bad signage around the airport, no signage that there is no free drop off and being forced to go into overcharged parking garage. Narrow driveways in the parking garage not well lighted. Very bad!
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Signs 12345
no
1/10

"crowded and poor planning"

(Romania)

Trip Verified | Very crowded and poor planning. I was there 2h10 before departure, and I was still late for my boarding with 30 minutes. It is absolutely outrageous. They have no regard for the times of the passengers. 0/10 experience
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"this airport is one to be avoided"

(Belgium)

Trip Verified | To be avoided. From the drop-off "parking" that states one fee (3€) but charges another (10€), to the lack of cleanliness and well trained personnel, to the horrible connection to public transport, this airport is one to be avoided.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid at all cost"

(Czech Republic)

Trip Verified | Monopoly transport line from airport to city centre and vice versa (only Flibco 16.6€ one way). Long queue for security line so they can sell fast track ticket 6€pp. What an airport huh? Avoid at all cost.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Rude ground staff"

(Belgium)

Not Verified | Worst airport ever been to. I travel 30 weeks/year. No food or drinks available near gate 25. Waiting to board in place surrounded by barb wire. Rude ground staff. Avoid this airport.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"clearly they all hate their jobs"

(United Kingdom)

Not Verified | I’ve been to many an airport and this is the worst, even beats Leeds/Bradford. Charleroi has very little signage as to where to go either when you arrive or leave. And don’t even think about asking, anyone “foreign” will be met with a wall, and then they discuss you in French in a tone that you know is derogatory. Why work here when you clearly hate foreigners - It wasn’t just me as an English person. t Not surprised they had a strike the day before clearly they all hate their jobs. Won’t be back. Shame really because Belgium is a nice country.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"staff were friendly and efficient"

(Netherlands)

Not Verified | I was mildly worried that my experience would be all bad plus Ryanair warned us to book in 3 hours early. Thus was very happily surprised that was cleared thought to departures in under 40 minutes from parking and, similarly, on return everything was smooth too. Okay the airport (T1) is a bit tired but not that bad and staff were friendly and efficient, cleanliness was no worse than I've seen in other airports and the food court is okay and only real negative is there is very little shopping to entertain. There is a quite nice to have outside sitting area to enjoy if the weather is good. It might be it was a mid-week departure and return but everything worked and we took off and landed on time so I think some people really have unrealistic expectations.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"T1 overcrowded and dirty"

(Belgium)

Trip Verified | Chaotic boarding of shuttle bus from P3. So slow and inefficient that many passengers ran to terminal instead. T1 overcrowded and dirty. Security sent us to wrong queue. Lounge couldn’t scan QR code and I had to dig out printed receipt to prove payment. Lounge dirty, almost no clean tables and PA system blaring non stop announcements . Awful lounge and not worth the money.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"lounge has been closed for a long time"

(Netherlands)

Not Verified | Bought online access for the lounge at charleroi airport. Upon arrival at the airport, it turns out that the lounge has been closed for a long time. How can you sell something online when it's just closed for a long time? Even at the time of writing the experience, the lounge is still for sale!
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"badly organised, super crowded"

(Belgium)

Not Verified | Definitely among the worst airports in the world: badly organised, super crowded, no social distancing possible, unhelpful, impolite and unprofessional staff, in every possible position! Stay away as much as possible.
Experience At AirportDeparture Only
Date VisitDecember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no