Bristol Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 427 reviews
3/10
No Skytrax Rating
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1/10

Bristol Airport customer review

(United Kingdom)

The recent comments about the facilities or acute lack of them at this airport are true they have removed almost all seating in the departure area and replaced them with a range of retail emporiums. As an airport this must one of the few in the world that ends up worse after a major refurbishment than before they started. The so called new gate area is really a covered corridor to replace the awful buses they use nothing more. Only for the fact its close to my home I would not use the place. Considering they have amongst the highest passenger fees in the UK and if you add in the extortionate car parking its nothing sort of a rip off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bristol Airport customer review

(United Kingdom)

On using Bristol Airport for a trip to Greece recently I was staggered by the new arrangements for passengers there. The main departure lounge has been stripped of seating forcing passengers to use the retail areas and purchase expensive food and drink. Once a gate is called there is now an extremely long walk some of it uphill and involving stairs. There is no seating and no facilities for half-a-mile! A modern airport should surely have escalators and moving walkways over such a long distance. Then on reaching the gate there is - unbelievably - no seating at all. We were marshalled into four queues and kept standing for almost half an hour before embarkation. This is not the treatment that modern passengers expect. It is treating people like cattle! Who on earth planned such a disastrous change for the worse?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bristol Airport customer review

(United Kingdom)

I have used Bristol twice since my last report in April. The concerns of previous reviewers about a severe lack of space are being borne out seating is fully occupied almost all of the time and there is very little space apart from the retail area. As the previous report said the walk to flights leaving from the western apron is lengthy; they allow for this by calling flights well before they are due to leave. OK if you are reasonably mobile but are there more seats when you get to your gate? Guess. So that is another 15 minutes of standing around. As before the queue for passport checks on arrival is laughably long most of the time (the new scanners were not working this week - though were on my previous visit).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bristol Airport customer review

(United Kingdom)

Bristol is predictable rude staff long queues lack of seating poor and expensive facilities with a long wait for bags to come off on return. All in all a poor airport. How do they get away with having such long closed corridors to and from the gate areas with no fire exits or marked escape route? In the so called new terminal it appears that there is not emergency lighting either. I am starting to think like other commentators below maybe its time to fly from LHR or BHX. Long haul connections at AMS or CDG are now getting so long due to flight cutbacks it adds almost half a day to all journeys.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bristol Airport customer review

(United Kingdom)

The facilities were fair though snaking customs queues unnecessary. Duty Free shop offered goods found considerably cheaper on the high street. Boarding was reasonable although seating in the waiting area limited. Parking is highway robbery and taxis cost £42 return. I travelled again in May - an absolute nightmare. The snaking queues for customs were worse there was almost no available seating in the waiting areas - most space taken up by new cafes and retail shops. Then there was the walk to the aircraft! I am a pensioner with walking difficulties though not bad enough to warrant being disabled. Is it possible that untold millions have been spent to expand the airport and that they have not seen fit to provide escalators or moving walkways or lifts. If it had not been for the kindness of others who helped me up innumerable stairs and along the half-mile (confirmed by an official a half- mile!) walk to the boarding gate I don't know what I'd have done. From now on Heathrow will be a better option: a comfortable return journey by coach will only cost £25.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bristol Airport customer review

(United Kingdom)

Modernisation at Bristol seems to be solely for the benefit of the retailers and not passengers. I agree that the security staff are amongst the most surly and miserable I've come across. However there is now one thing that redeems it for me. Bristol has a smoking area after security. As far as I'm aware it is the only airport in the UK that provides this facility. Nicotine addicts are treated like prisoners at other airports which is more than a bit cynical since they all derive profits from selling cigarettes. Congratulations to Bristol Airport for recognising the needs of this persecuted group of travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bristol Airport customer review

(United Kingdom)

Like the previous reviewers I have been a regular (6-10 times a year) user of Bristol over the past 20 years. Last weekend was my first visit in 2010 and I have to agree that the amount of seating has reached the point where it is inadequate in all but the very quietest times. I do not know if the on-going expansion will address this problem but if not there will be major problems in the summer - the amount of physical space available even for standing has been reduced drastically. Where is one supposed to go if one does not want overpriced food and drink? There are still good things about Bristol: the long-stay car park is expensive but a two minute walk from the terminal building and on Saturday we checked-in went through departure control and security in about five minutes total (it was a quiet time of day). The management need to be aware that one of best UK airport experiences (in my opinion) is rapidly approaching average at best.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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