Bristol Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 424 reviews
3/10
No Skytrax Rating
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1/10

Bristol Airport customer review

(United Kingdom)

Two recent flights from Bristol and we are not impressed the 10 minute drop off area is a nightmare I dropped my wife and then was stuck in a traffic jam for 25 minutes. I booked Premier Parking but dropped my wife off first because I have a back problem the path from Premier Parking is all uphill not only that I couldn't find a place to park when I got in there ( And yes I did prepay) I drove around until a space was vacated. We have booked a Christmas trip through Bristol but it will be the last. We would rather use Gatwick even though its a 2.5 hour trip as opposed to 1 hour. The actual airport is poorly laid out with a lack of seating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bristol Airport customer review

(United Kingdom)

The routes to and from the Airport are awful bewildering and more than a little poorly signed. The on-airport car parks are extortionate considering that we're talking about a place that would otherwise be a field in the middle of nowhere. They are also little more than rubble : poor to drive on and even poorer to walk on for those with mobility problems. The route from the car parks to the main airport building is steep - again problematic for those with impaired mobility. Very limited seating inside the airport. The need to spend £1 just to get a clear plastic bag adds insult to injury. The airport needs drastic improvement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bristol Airport customer review

(United Kingdom)

I transferred my allegiances to LHR some time ago and frequently revisit these pages to see if things have improved. It doesn't appear so. I did use BRS for a flight via AMS last month a mid morning flight and there were no queues and security was a breeze. Returning on the late flight brought the usual delays on baggage and passport control. I will score it on this experience. The scheduled flights from BRS are quite a bit more expensive than you can get at LHR these days and if using terminal 5 the logistics there are now working very well. With checked in baggage I can be at Paddington within 40 mins of the plane arriving at the gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bristol Airport customer review

(United Kingdom)

The airport has to some extent scored an own goal by replacing too much public seating in the departure areas with additional retail and refreshment outlets. Bristol has no control over the way the Border Agency operates whose main priority is not ensuring a pleasant passenger experience through the airport that's not to say they deliberately try to make it unpleasant. The airport provides sufficient stations for the Border Agency staff but often they are not fully manned. I've used the airport for many years and broadly it provides a decent service but the main thing is there are plenty of routes which means I can avoid Heathrow for the most part.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bristol Airport customer review

(Czech Republic)

This year it seemed that all the money invested has made the airport worse. Car parking fees are a rip off now 10 only minutes free difficult to get the luggage and the kids to the car and out of the car park in that time. The queues for passport control which have always been terrible are now almost unbearable (this was around midnight as well) people queuing up the steps to the outside doors with a nightmarish post office queuing system. We were very lucky as my wife was carrying our sleeping 4 year old and a very nice female officer let us jump the complete queue from the bottom of the stairs to the front of the queue wonderful lady must have saved us at least 30 minutes. Returning I was surprised to find that half the seats had gone from the departure lounge and when we were called to our flight we had to walk for what seemed like miles through a seemingly endless maze of corridors and stairs a problem if you have a walking disability. So Bristol get it sorted more seating in departures and some at the gates for disabled/ children but most of all speed up and sort out this awful queuing system at passport control. On the plus side I find the staff quite friendly and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bristol Airport customer review

(United Kingdom)

Parking was simple and we could easily pull our suitcases to Departures. Check-in staff polite sailed through security - staff a bit sullen. In the Departure lounge a little less seating downstairs but there is seating upstairs in the food court and nobody was told off for sitting without purchasing food or drink. Duty free well laid out and the staff were breezy. On our return border control was slow and a little sullen collected bags and back at the car within an hour.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bristol Airport customer review

(United Kingdom)

Had connecting flights through Bristol in July the first time we have used the airport. We travelled with hand luggage only so can't pass comment on the checking in process. I agree with previous comments about security staff - unpleasant rude and surly there really is no need for this kind of attitude towards passengers. The departures lounge is badly designed with gate queues snaking through the seating areas causing a lot of confusion. We used the servisair lounge which was quiet but could see there is a major problem with a lack of seating in the general areas. It's a shame really because the airport itself is bright airy and quite attractive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bristol Airport customer review

(United Kingdom)

The recent comments about the facilities or acute lack of them at this airport are true they have removed almost all seating in the departure area and replaced them with a range of retail emporiums. As an airport this must one of the few in the world that ends up worse after a major refurbishment than before they started. The so called new gate area is really a covered corridor to replace the awful buses they use nothing more. Only for the fact its close to my home I would not use the place. Considering they have amongst the highest passenger fees in the UK and if you add in the extortionate car parking its nothing sort of a rip off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bristol Airport customer review

(United Kingdom)

On using Bristol Airport for a trip to Greece recently I was staggered by the new arrangements for passengers there. The main departure lounge has been stripped of seating forcing passengers to use the retail areas and purchase expensive food and drink. Once a gate is called there is now an extremely long walk some of it uphill and involving stairs. There is no seating and no facilities for half-a-mile! A modern airport should surely have escalators and moving walkways over such a long distance. Then on reaching the gate there is - unbelievably - no seating at all. We were marshalled into four queues and kept standing for almost half an hour before embarkation. This is not the treatment that modern passengers expect. It is treating people like cattle! Who on earth planned such a disastrous change for the worse?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bristol Airport customer review

(United Kingdom)

I have used Bristol twice since my last report in April. The concerns of previous reviewers about a severe lack of space are being borne out seating is fully occupied almost all of the time and there is very little space apart from the retail area. As the previous report said the walk to flights leaving from the western apron is lengthy; they allow for this by calling flights well before they are due to leave. OK if you are reasonably mobile but are there more seats when you get to your gate? Guess. So that is another 15 minutes of standing around. As before the queue for passport checks on arrival is laughably long most of the time (the new scanners were not working this week - though were on my previous visit).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no