Bristol Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 443 reviews
3/10
No Skytrax Rating
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1/10

Bristol Airport customer review

(United Kingdom)

Senior airport management here should be told that a gormless security individual shouting useless instructions at the poor passengers trying to get through security is only making a rather tedious process even worse. Like all others commenting about the place its only saving grace is it is quicker to fly from here than Heathrow. Facilities are poor even on a Sunday morning after the early rush. Extortionate charges for everything in the place. And yes those use less biometric passport readers never work as they are hardly open and when they are a dismal failure. An awful all round experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bristol Airport customer review

(United Kingdom)

I live in Bristol and my husband and I travel a lot. Yesterday I dropped my husband off at the 'drop off zone' only to find that we now have to pay £1 for the privilege. The sign at the entrance doesn't tell you you have to pay it simply says something like the area is operated by barriers. Bristol airport please take note that in other airports in other parts of the world you can drop off for free baggage carts are free wifi is free and there are even showers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bristol Airport customer review

(France)

I wonder if Bristol airport management fully appreciate the contempt that I and many other passengers have felt after using them for the first (and definitely last) time. They charge £2 un-refundable for a trolley. The £2 becomes a tax on being elderly or disabled and that for me encapsulates everything about Bristol airport. I had to pay £1 to get my rental car out of the forecourt and another £1 to get back in. I don't think I am fussy I just don't like being taken for the sort of idiot who will pay for a scam and come again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bristol Airport customer review

(United Kingdom)

I refuse to use Bristol airport any more - unless I have absolutely no alternative. I used to fly out of there and route through Amsterdam but I now prefer to travel to Heathrow and I fly very frequently. There are numerous areas of concern but I think that the award for the rudest security staff has found it's home here. Other than that expensive parking lack of seating bussing (or walking forever) to get on a plane and the fact that just can't cope with their own expansion is more than enough to say here. One of the worst airports I have ever used.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bristol Airport customer review

(United Kingdom)

Drop Off fee outrageous. It used to be so easy. Staff friendly apart from the amazingly unhelpful security (twice experienced this now). With 2 young children by myself I was given no help. I caused long queues behind me as they wanted all shoes off all of us everything explored pushchair and material baby rucksack bag tested toothpaste's calpol. Only curt rudeness shown to me all of this time. On returning got help from fellow passengers for all the stairs who routinely see those with children having problems with no staff helping out. This does not happen at other regional UK airports (friendly and helpful staff - even at the higher security risk airports). Makes me ashamed of my local airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bristol Airport customer review

(United Kingdom)

Drop off fee of £1 - this may well be discriminatory for people with a disability/mobility problem - what other choice do you have than to pay? My husband was told to remove his shoes at security he was not provided with nor offered a seat to do this - despite walking with obvious difficulty and using a walking stick. A female member of staff treated us with total disregard and lack of respect - she prevented me from going back through the scanner to assist my husband. When I approached a Manger he apologised said he would look in to it and told us my husband should not have been asked to remove his shoes in an area without seating. Went to food service area - tables not cleared of prior occupants' debris. Then we were faced with appallingly long queues at boarding areas - so bad that we couldn't get out of lift without a struggle to get through crowds. Would not use this airport again through choice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Bristol Airport customer review

(United Kingdom)

Some complaints are being addressed others persist. Leaving late morning was fairly comfortable - short queues and plenty of seating; arriving early evening likewise (passport readers were working for the first time in my experience). There is still the very long walk to the western departure gates that many have mentioned and why was our aircraft parked remotely with passengers bussed to the terminal when there were half a dozen unoccupied parking spots next to the terminal? The long stay car park is convenient (2 minutes walk from the terminal) though expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Bristol Airport customer review

(Spain)

Although not happy with the pound charge to drop off and pick up it is far better than the rip off charge levied at Bournemouth. I visit the UK around 6 times a years and have boycotted Bournemouth following their robbery. Here in Tenerife at our local airport parking for a pick up is free for the first 30 minutes. After that the charges are very low. It actually encourages rather than deters the customers. Most folks working there are polite but sadly there are still a few rude nasty and ill mannered among them.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
2/10

Bristol Airport customer review

(United Kingdom)

Bristol airport is a joke only not a funny one. From the moment you arrive you are ripped off for a drop off tax then there is the walk and god help you if you have small children pushchairs and hand luggage. After the hike to the boarding gate you are faced with a flight of stairs no lift or ramp available in what is supposed to be state of the art new extension. Landing is even worst with small children and pushchairs/hand luggage again your faced with a flight of stairs and after a long walk you have a choice to take a lift which holds 4 people or drag everything down the stairs. This is a truly terrible airport for families.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
1/10

Bristol Airport customer review

(United Kingdom)

I have just returned from a trip to Malaga with my 2 young children. On departure my gate was miles away down long corridors and when I eventually got to the gate I was met with stairs which I had to try and get my pushchair down with my 3 and 6 year old plus baggage. No ramp or lift to help me. Thankfully I had the help of another passenger. On my way back passengers disembarked onto the runway at around midnight we then had to walk to the terminal where once again more stairs greeted me without any ramp or lift. Not recommended.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no