✅ Trip Verified
| Bristol is my local airport and I travel through it about 10 times a year, a mixture of business and leisure travel always flying EasyJet or Aer Lingus. The traffic getting to the airport is bad, (it's on the wrong side of Bristol, really), but the traffic chaos is dwarfed by the level of chaos, queueing and over-zealous security arrangements at the airport. Things at BRS have been getting steadily worse for a long time, but this weekend's trip to Prague and back with Easyjet was by far the worst experience yet. On the outbound leg I didn't need to drop a bag so I went straight to security to join one of four or five enormous queues to access 2 or 3 scanners. There were several scanners not being unused. As others on this forum have said, the airport is seriously under-manned resulting in a poor experience for the traveller and probably, for the over-worked staff. My security "professional" was rude and brusque to everyone. The upstairs bar area had not enough seating for the number of passengers and there were long queues for drinks and food. Tables were not cleared, or cleaned. There were also groups of hen and stag parties, drinking heavily and causing mayhem. There is a long walk to the departure gate and once there, there's not enough room for a plane-load of passengers. On the return leg there was again a very long walk, the e-passport booths were slow and prone to failure, all monitored by an immigration official bellowing orders to no-one in particular, about where to stand. I have used immigration booths in many other countries and in the UK and all are better (or at least more reliable) than those at use in Bristol. Bristol airport need to hire more staff, train then to act more professionally and to better anticipate passenger numbers so that services can be scaled accordingly. I think the airport itself is poorly designed and not fit for the numbers of passengers using it. It provides for a very poor welcome to our overseas visitors and is probably not a great introduction to the UK in general and the West Country in particular. In future I will fly from Exeter, Southampton or Heathrow, all three of which offer a better level of service and, if travelling to the airport by car, better access.