✅ Trip Verified
All in all, Brisbane is a satisfactory airport. Far from perfect, and there's a lot of room for improvement, but it's still satisfactory. I'd rather Brisbane (or Gold Coast or Perth) be my primary port of entry than Sydney or Melbourne, if I'm being perfectly honest. I'll start off with what I like. First, the overall friendly personnel in the airport. I only remember ever dealing with a truly unfriendly ticketing agent at the train station at the international terminal, as well as a gruff (but not rude) ticketing agent for a Qantas flight. Other than them, it didn't matter if I was there early in the morning or sometime in the afternoon, ticketing agents, security personnel, gate agents, and store staff were all pleasant and helpful. Second, the domestic and international terminals are very spacious and comfortable, if still stuck in the late 1990s-early 2000s. But they are clean, well-kept and laid out orderly, in my experience. Thirdly, the signage is generally good arriving at the airport by vehicle and within the airport, but you do have to pay closer attention to signage as you're driving away from the airport en route for the city, Sunshine Coast, Gold Coast, etc. Fourthly, the speed of which security and immigration lines are processed has always been expedient and efficient, as I've never had to wait any more than five minutes for either. Now, this airport does have some major flaws. First flaw, the rideshare pickup area (e.g., Ola, Uber) is poorly indicated, and not that easily accessible even if you're paying attention to signage. Second flaw, if you want to transfer between the domestic and international terminals, you have to get on the Brisbane city train just to travel between those terminals. This means, yes, you have to pay for a train ticket! That's honestly asinine. Third flaw, the airport or Brisbane Council should improve the signage for outgoing traffic toward the City, Sunshine Coast, Gold Coast, Toowoomba, etc. Fourth flaw, while I realize that this airport isn't nearly as busy as Sydney, Melbourne Tullamarine, or even Auckland, it would be nice to at least have a couple of extra kiosks open for snacks, wine and beer during peak traffic hours. In summary, Brisbane is a fine and friendly airport, if not a little disjointed and "time-warpy" and this description is really apt for the Greater Brisbane area as well.