Brisbane Airport

✅ Trip Verified | Flew in to domestic, disembarked down steps to ground level then had to climb steps to terminal. Once at international had to check in through an agent as self service didn't want to know. Held up in screening with others, due to a flashlight. Went to gate to be told "you can't sit at the gate, you have to find somewhere else. Brisbane air terminal isn't the worst I've been to but given time, they'll get there.

Not Verified | I arrived on an Emirates flight at 7am. First there was the l-o-n-g slow lines to access the few machines to get an 'arrival chit'. After, I picked up my bags quite quickly and found the end of the exit queue on the other side of the baggage claim area! The exit queue was cordoned off with 'line strapping' that went for (estimation) one kilometer! From the far side, around a carousel, up down, up down, up down! The amount of people in line was unbelievable, but what was obvious is that Brisbane International Airport and the amount of staff cannot cope with the volume of international flights arriving. I was lined up with hundreds of people! The process to exit the airport took two hours! Such a joke after flying into Dubai to Smart Gates, a quick hand luggage check and no wait time for luggage. I know Brisbane is not Dubai but the contrast was staggering!

✅ Trip Verified | Worst terminal in Australia. Out of date, insufficient size for the number of passengers at the departure gate. Terminal unclean, hot and humid. Very limited choice for food and retail, compared to other airports. Will be an embarrassment to the world when the Olympic Games come to Brisbane. Only one moving walk way, not suitable for a modern airport. Allow 20 mins to get to gate 73 as the terminal is blocked by passengers boarding other flights or queuing for the toilets. This was only the departure from Brisbane, will complete another review on arrival.

Not Verified | Nearly 2 hours in a queue over 500meters long to exit airport nothing to declare gate. This is example of gross mismanagement to allow this to ever happen. We will be to joke of the world if this happens again particularly during the Olympics, longer to exit the airport then run the marthon

Not Verified | Brisbane airport is slightly good and bad.(Departure) first you have to go through a long queue to security and second you really tire out your legs getting to the gate which apparently are on 2 sides only (except 1 gate in middle), after that you wait for apparently "3 hours" as what they call it (which is not true) for your plane! And it gets delayed. The good part is there isn’t is tons of good stuff to eat and as an aussie I got through security very fast (still about departure). And now here come arrival madness, first you have to wait in the longest line ever, get interviewed (I didn’t as I live there) and wait for your luggage and they take 1 hour for your luggage to get on the carousel.

✅ Trip Verified | Clear signage to claim our baggage. Easy stroll to the parking area. It’s a small airport but clean and serve its purpose. We didn’t get refreshments but we can see a few coffee shops.

✅ Trip Verified | Nothing flows in this airport. You go forward then have to back track to get anywhere. Our plane was delayed for an hour while we were sitting on the plane which delayed our connecting flight. Up arrival we were force to sit on the plane for 20 minutes while they were supposed to spray which they didn't. Then we waited at baggage for 45 minutes because there was a breakdown in equipment in the meantime flights landing after us had come through and picked up their luggage and left. When finally we had our luggage we were forced to walk in a totally direction to get to border control when there they separated my wife and I for what reason? Unknown!? Then finally the toilets were disgusting! Who is supposed to look after them? I'd expect this in a so called third world country but here!

Not Verified | Good for regular or local travellers, but not good for non-English speakers or first-time travelers. If you arrive in Australia for the first time, Sydney and Melbourne airport would be more friendly, making more sense to you therefore much better than Brisbane airport. However, Brisbane airport is cleaner and less crowded.

Not Verified | After being crammed into a plane for over 10 plus hours it was a great relief to finally land back home, but l was in for a rude awakening. We disembarked only to be immediately met by huge crowds of passengers cueing up for no obvious reason? there was no airport or customs staff around to direct people or explain where or what to do, after standing in this cue for about 15 minutes with very little progress we decided to leave the cue and just walk into the actual terminal, we saw that people were cueing to use the very few passport scanners, we finally came across a customs officer who directed us to another huge lineup further along, to reach the main bank of passport scanners you are made to walk back and forth with all your luggage like an idiot along a long cordoned off maze, it is a very long walk because you are forced to walk back and forth so many times, its ridiculous. Same story with picking up our suitcases from the conveyor, once you have the rest of your luggage its maze time again, the amount of walking back and forth along these mazes is just ridiculous and annoying, anyhow yet another checkpoint lineup crowd situation, baggage check time, forced to lineup like a prisoner and have dogs sniff our luggage, made to wait standing in one spot far too long for this to happen, finally released. The experience was painful, no other country l visited had anything like this shamozzle, it was just un organised, poorly set up and frustrating, being jet lagged and tired prob did not help either but when l arrived in Italy l was out of the airport within 20 minutes, arriving home l had to endure nearly 2 hours of checks and controls? not to mention the poor souls who had been waiting for my arrival at the airport for all this time also, just not good enough and a poor way for international tourists to start their Brisbane holiday.

✅ Trip Verified | I arrived at 7am and there was no organisation for passport control. The signage was poor, no staff to help co-ordinate, no logical points where people could join a queue. The passport machines were slow and inadequate for the numbers of people. Then finally an employee turned up and she was hopeless and then when some people expressed annoyance she commented that they got out of bed the wrong way! The arrival crowd were getting angry and frustrated. I travel a lot and this performance was similar to a third world country. I have noticed other complaints/feedback months ago so you have not improved the situation. The anger and frustration is then passed on down the line to your customs officers which is unfair for them. I will return to using Gold Coast airport as its a far better experience. I have to return on the 5th Nov to pick up my travel companion so will see if similar experience for her.