Bourgas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 15 reviews
3/10
No Skytrax Rating
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3/10

"the most expensive airport in the world"

(Ireland)

Not Verified | This must be the most expensive airport in the world, cup of coffee €4.50. outside the Airport a cup of coffee costs about €1.50 this is disgraceful. Bottle of Chanel No.5 35ml is €76 in Ireland - €111.00 in this airport! Considering also everything is priced in Euro?
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"a very stressful boarding process"

(Ireland)

Not Verified | The worst Airport security/Passport control ever encountered. They want to check your boarding pass 4/5 times, there is no distinction between passport travellers and people with a book full of documents leading to delayed flights and a very stressful boarding process. Recommend the manager visit a real airport.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

"staff exceptionally helpful"

(United Kingdom)

Not Verified | I have to say I found the staff exceptionally helpful. My dad requires special assistance and the staff were prompt, understanding and efficient and could not do enough for him. The airport is clean and obviously busy.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"a complete shambles"

(United Kingdom)

Not Verified | Terrible every step of the way. Arrivals was a complete shambles with no queues marked out and a free for all at the gates. Departure was equally bad, with over an hour queue getting through security etc - the airport is completely overwhelmed by numbers and cannot organise a thing.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no organized waiting lines"

(Germany)

Not Verified | The airport passport control is in no way able to handle the amount of passengers. This was clear since the beginning of the year 2018, when the airlines scheduled the flights! 1 hour 45 minutes was the waiting time on the 29th of June in the evening, not peak season yet, in an overheated room, so many people fainted. Not to mention the tradional grumpy public officers style in Bulgaria, also present at the airport. For the summer season 2018 avoid this airport at any cost. For elderly, think of your health and contact your travel agency for rebooking. We are almost 40, fit guys and were absolutly excausted after waiting in this overcrowded room with no organized waiting lines for so long! It is hard to believe that FRAPORT, managing the airport, was not able to intervene with Bulgarian Customs staffing! To fly into Sofia and catch the motorway for a nice 4 hour trip is an alternative if you do not want to spoil your holiday!
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"arrogance and rudeness"

(United Kingdom)

Trip Verified | Beyond belief! I hope this was just an unfortunate two-off experience as we had a lovely holiday in all respects with the exception of arrival and departure at Bourgas Airport. Arrival - 10.45am - massive queues extending to the outside of terminal building waiting for staff to open up Passport Control. Queued for 50 minutes after which 3 staff, yes only 3, came on duty to process us through by which time other arriving flights had joined the queue. On eventually reaching the manned booth, attitude of staff member was most unpleasant. Departure - arrived at airport 10.30am and again massive queues accumulated for Desks 11&12. Situation was not helped by incorrect desk check-in information being displayed for other flights to join our queue. Queued for 25 minutes outside in hot sun then another 30 minutes inside a stuffy un-airconditioned area. Security - all I can say is that I have never encountered such arrogance and rudeness. Please don't think this is typical of Bulgaria as it is not. Hotel staff and locals were all very hospitable and I would like to return but do hope that airport staff are given a much needed customer relations course. I know we Brits are renowned for our orderly queues but there is a limit to our patience and if they want to encourage tourism to their country get they need to get their act together.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Manners cost nothing"

(United Kingdom)

Not Verified | I found the airport nice. The staff were very arrogant, there is no need for the unpleasant staff going through customs. Manners cost nothing, we are holiday makers going into your country to spend our money. We should be treated with respect instead off very unpleasant and off putting people.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"security were very rude and useless"

(United Kingdom)

Unverified | The staff at security were very rude and useless. The particular lady was very uninformed and was smirking and laughing when asked a question, rather than giving an answer. I would recommend customer service training for all staff. The prices at the airport were also out of the normal 3.90lv for a small water.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"massive queues to check in"

(United Kingdom)

Arrival went smoothly at Bourgas but departure was a joke. There were massive queues to check in and then with less than an hour to our departure we had another massive queue to pass through security. There was time for a quick visit to the toilets before we boarded our flight which was 30 mins late taking off due to the chaos. If we had wanted to purchase duty free there was no time and all the shops seemed empty. We were grateful that we did not book the VIP Lounge as we not have been able to use it.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"airport staff were surly"

(United Kingdom)

The airport has undergone and complete refurbishment, no complaints there. Our return flight was at 7.20am the terminal was very quiet. From our first encounter with check-in woman, through security and passport check, every one of the airport staff were surly to be the point of being rude. Check-in desk woman put her hand up to my face when I asked if we had seats allocated together. She never spoke one word, just raised her hand to silence me then slammed boarding passes on the counter. Next the girl before security ripped boarding passes from me, tore them in two and practically threw them back. Completely unnecessary. The woman who searched me indicated with gestures for me to raise my arms, turn around and then dismissed me with a flick of the hand. Last was the dour faced man checking passports. Again not one single word of acknowledgement, just a backward not of the head which I assumed meant 'you can pass'. Awful staff.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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