Boston Logan Airport

✅ Trip Verified | Boston Logan was arguably the worst-staffed airport that I have ever had the displeasure of traveling through, and I have been travelling domestically and internationally for over 40 years. I am disabled and upon arrival at Terminal E I found no wheelchair staff (the BA agent had to call for one after I had been standing for nearly 10 minutes, which is physically difficult for me) and no skycap to handle my family's nine pieces of luggage. The driver who had brought us to the airport had to risk getting a ticket or getting towed to help my son get the luggage inside and then my son had to place the luggage on the scale with no assistance. After we went through security, we were taken to the gate to wait (even though we were Business Class passengers) because the lounges were not open. We also were unable to find food to eat or coffee because all of the shops were still closed, even though many restrictions in Boston have been lifted with regards to the pandemic. The only other time that I have experienced such a lack of service was in Seattle, which has a much smaller airport. Seriously people, if you can't provide a wheelchair or a skycap for a disabled person, why are you even open? The only plus in this entire experience was the gentleman who finally showed up to take me through the terminal in a wheelchair (after they called him). He was great and came back on time to help me board my flight. At least someone there understands customer service.

✅ Trip Verified | Truly the rudest TSS staff. Rude tone. Clearly don’t want to be there. Feel they have power over travelers and can bark orders. Clearly just a job and have no customer service training or desire. Shared feedback with manager and she just blew me off. Completely unprofessional staff. A please and thank you would go a long way. This Incident occurred at the Alaska gate.

Not Verified | Unacceptable delays and horrendous customer service. Ridiculous they dare complain about pandemic hitting travel industry, but can't be bothered to be polite or efficient when going thru security, waited 40 mins for someone to check my bag while they just stood around wasting our time. Must be Orientation Day!

Not Verified | This airport is honestly way better than everyone says it is. First of all, I used mass transit, which connects to the airport real well, and I can’t say anything negative about getting to and from the airport. I also flew AA, so I can’t say anything about terminals A,C, or E, or the ease of inter terminal movement. Also, no, I do not know why there is no terminal D. As for land side B, it is a little cramped, but overall nice. Airside, however, is extremely open, airy, clean, and generally pleasant! The food options are pretty run of the mill, which was good as I showed up 2 hours before my departure to eat. Also, get a load of this, I was through standard security in 7 minutes, in New England’s busiest airport! The employees are the biggest asset to this airport as just like about every single person I met between Rhode Island, Massachusetts, and Connecticut, are extremely nice!

Not Verified | Departed from C terminal to Dublin. Most businesses and lounges were closed due to the low traffic in the airport, but otherwise facilities seemed nice enough and personnel were friendly. But they were blasting CNN at the gate and you couldn't escape it. After three hours I was going crazy. I don't come to the airport to hear hours of how much the US president sucks, I just want to read or sit quietly. How this can be deemed a service to travellers is beyond me - it was torture.

✅ Trip Verified | My friend and I traveled to Massachusetts through Logan. I want to commend the people we dealt with throughout the Delta section of the airport. Getting of the shuttle I twisted my knee quite badly. We got into the terminal and the young man at baggage check called for a wheelchair for me. The attendant at the gate made sure to contact Detroit Metro as well as our final destination of Milwaukee Mitchell. She was also able to get us a few rows up which was a gigantic help. All the people we dealt with yesterday, especially the young men that had to push me were so very respectful and helpful. I'm very impressed and hope to visit there again.

✅ Trip Verified | An airport I would not ever want to go through by choice. On my 1st layover I was having lunch at the burger joint and a mouse was running around ON the eatery floor by my feet. The second return layover again a rodent was running around on the carpet floor in the lounge area. Keep your bags off the floor. Employees hanging around like its a club, some sleeping in different dark corners. Bad management. Everything closed, can't even get a cup of coffee in the morning, food is also sparse. Don't get stuck here!

✅ Trip Verified | TSA check-in. The attendants were beyond rude. My husband misplaced his license and called ahead and were told to bring other forms I.D. Which he did. The attendant wouldn’t give him a chance to speak and explain - she kept saying this is no good - it’s expired! And the rest of the TSA staff were just as obnoxious barking at us while putting our belongings into the bins. It is unnecessary as the airport was very quiet. My experience has almost always been the same at Logan airport - so be prepared. Lighten up - it’s people like you giving us Bostonians a bad rap!

Not Verified | Boston Logan Terminal B, the American Airlines near monopoly, is one of the noisiest terminals in the USA. Insipid music competing with blaring TV terminals and gate announcements make this a very unpleasant experience. Just throw in some annoyed American Airlines employees and you get misery. A good example of near governmental lack of intelligence and sensitivity.

✅ Trip Verified | Visiting our Grandsons Wrestling Tournaments from California. After a weekend of Proud Grandparenting of picture taking and such wonderful memories, I had taken hundreds of pictures on my iPad. Leaving Boston after a visit is always hard and we had the opportunity to have lunch a Limoncellos before leaving. Going through Security was a breeze so I went to wait for my husband to finish going through he had the leftovers from lunch so when he joined me I mistakingly put the iPad in the to-go bag. We went to sit down and wait for our flight and I couldn’t find my ipad. I remembered putting it in a case to go through Security but didn’t remember anything else. I was heartbroken. I went back to the TSA security but they didn’t have anything checked in I couldn’t believe I carelessly left it. I thanked the staff for looking so hard they went above and beyond for a Grandma who was just so upset. They told me to check back before my flight we might get lucky but I left forlorned. When I got back to the table that I had poured out my large purse belongings my husband was going through them again and then by some chance, I looked in my take out bag and there it was! While I was just getting up to go back to tell the wonderful staff I found it here they come heading around the corner to our gate to tell me to look in my take out bag. In this day and age who goes through that much trouble for one old lady. Thank you for hiring such diligent professional but caring staff. To me and my family, Bostin is the Airport with a heart that still cares about people.