Boston Logan Airport

I used Logan Airport every year when I return back to Boston from Vacation. I fly a direct flight from ZRH- BOS. The forms you get at the airport are sometimes very frustrating. The Immigration Services Employees are indeed quite sarcastic and rough. But the Baggage came quite fast and quick. The return to Switzerland was quite bumpy. The security screening took ages and we were standing in line which filled a part of the terminal. Airside was also quite basic with not much to do. A big plus point is the view from the terminal. You can see traffic outside and the boats sailing and cruising next to the airport. That helped to forget to be angry at the poor WIFI connection.

Landside was fine. Used the water taxi service from Rowe's Wharf to the Transportation Dock and then the courtesy airport bus to Terminal E which was fine. Check-in Immigration and Security was polite friendly and efficient. However the paucity of drink/food outlets air-side was dire. Other than the excellent "Vino Volo" there was a sandwich place and a Sbarro's. No other sit-down drinking/eating facility.

Flew into BOS on JetBlue. Surprised at how much better the airport has become in the last few months. The airport always seems to be working at becoming a better airport which is good but that means a lot of construction. The airport was quick and easy except for the rental car place. It was a long bus ride but the hard part was getting out of the parking lot. Other than that Boston is proving to be a wonderful airport that I hope to fly into and out of again.

We live near Boston and fly in and out of it frequently on a combination of national and international flights. All the negative reactions do not reflect our experience. We particularly like the speed with which we can clear immigration and customs. Transportation to the "T" (subway) is efficient. International departures can be busy and the lines not well observed at times. We have always found the people helpful and friendly.

Worst airport - bring hiking shoes for long walks between terminals bring patience for slow security scanners bring a GPS to compensate for poor information signs and monitors bring earplugs for screaming security personnel (that's everywhere in domestic airports these days).

Flew BDA-BOS-DTW with a 3 hour layover in BOS. For a major airport facilities very basic. Eating places limited to a couple of fast-food places and restaurants with very very limited menus. Other than that airport was clean and staff were okay.

Boston Logan basically has the facilities services and operations of a regional airport whilst serving a major metropolitan area. Good attributes include the airport's proximity to the city the array of kiosks the ease of walking around and finding your way and quite good eating options. All that aside this airport is gruelling and disturbingly bad. The shopping experience is sub-par the airport is dirty restrooms are hard to find and the selection of destinations/flights is actually quite poor. These are nothing compared to the staff. Whether it the sarcastic rude customs officers disgruntled employees who will not want to help you. Overall a pretty disappointing airport.

Arrival at Terminal E was ok with a 20 minute wait for immigration. Excellent connections to get to the city. Departure Terminal B departure lounge is like a fast food court. TSA brutal making sarcastic remarks and making fun of passengers. They seem power crazy and are quite intimidating. I was berated for asking a question with the agent telling me off for speaking to him whilst he was checking the screen. There was nobody else to ask and they pause it often enough so could he not have done that then? Great time in Boston but marred by TSA on departure.

Driving to the airport was a nightmare and the rental car place is too far away. The roads at the airport are confusing and getting in and out is very hard. The security is the worst part. It took practically forever to get through and we got to the airport 75 minutes ahead of time. We were running to the gate. The only positives were the stores and food court and the people at the rental car facility were very nice and helpful.

Rude invasive customs officers always making sarcastic remarks and always with a "suspicious" attitude towards everyone. Overall airport is accessible and features some decent restaurants. Sub-par duty-free long waits at check-in security and baggage claim as well as customs. Overall if Newark can handle many more passengers in a much more humane fashion Boston should start thinking about changing policies.