Bordeaux Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 151 reviews
2/10
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1/10

"truly dreadful experience"

(United Kingdom)

Trip Verified | Billi terminal is a truly dreadful experience. The seating is non-existent, the lavatories quite literally overflowing with effluent; huge long queues off the ring road to actually enter the building; and a boarding experience roughly similar in duration and enjoyment to unblocking the sewers of Mumbai. Avoid - like the plague.
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Absurdly long traffic jams"

(France)

Not Verified | I must warn travellers that getting to Bordeaux airport is a nightmare as they have completely got traffic access terrible . Absurdly long traffic jams. Inside the terminals is chaos. Used to be a good airport now the worst in the world.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"toilets were absolutely horrendous"

(Ireland)

Not Verified | We traveled with our family and two kids as well. The toilets were absolutely horrendous! Flooded floors blocked sinks and toilets. A terrible place, the whole airport was awful. No facilities for a family departing. Or arriving for that matter. Just really bad.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst experience I've had"

(Spain)

Not Verified | Horrible experience, no public transportation or signs, can't believe this happens in Europe. We landed from Barcelona on a Friday at 21:00. Oddly, there was a long line of immigration (we're inside Schengen). It took long as well, very few policemen. But the worst was yet to come, no means of getting to the city centre at 21:00 on a Friday, what joke is this? I travel a lot around Europe on weekend escapes, never seen a city with such poor public transportation from the airport. There was a local bus (number 1), that didn't come, tons of people accumulating there and without knowing what to do, no staff. A complete mess. I've never seen something like this in Europe. My girlfriend and I had to take a taxi to our hotel in the centre: 52 euro. What an absolute rip off of an airport, worst experience I've had in Europe ever I believe, in terms of airports
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolute chaos"

(United Kingdom)

Not Verified | Beautiful City let down by Airport. Billi Terminal was the worst I have experienced during my travels in France. Absolute chaos - little to no seating, huge queues at Passport Control and no information.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Shocking airport facilities"

(United Kingdom)

Not Verified | Shocking airport facilities. No restaurants land side, only cafes and air side on one tiny cafe booth. Huge passport queue. Worse than the ski airports such as Chambers and Grenoble. In fact worst ever on global travels.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolutely disgraceful"

(United Kingdom)

Not Verified | Absolutely disgraceful facilities once security cleared. One grotty cafe with limited sandwiches and salads. Disgraceful level of seating to accommodate passengers whose flights have been delayed. Would never use airport again. Appalling
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Horrific customer service"

(Ireland)

Trip Verified | Appalling experience. Severe traffic queues from a few miles away, had to get dropped at roundabout and walk in. Luckily we arrived 2 hours before flight departure time. There was 1 Ryanair desk open to accept checked luggage for 2 flights, and it took 1 hour to drop off my suitcase. Next I joined a queue half way around Hall A for security, after 40 minutes airport staff called passengers on my flight aside and took us through an express lane. We rushed from there to passport control, and could not believe the queue there, with only 1 terminal open! Arrived at gate at the departure time, luckily flight was 30 mins late! Horrific customer service, avoid if you can.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"total lack of service from the staff"

(United Kingdom)

Trip Verified | EasyJet booking in desk was a disaster with no information and no control of queues and total lack of service from the staff at 8pm 14/6/2019. They actually ran out of luggage labels and and we had to wait for 25 minutes standing by the desk. The staff were laughing and joking during this time. The lounge area was very busy and no room to sit and eat.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Awful place"

(United Kingdom)

Not Verified | Awful place, not much in way of seating and if you go through to your gate area there is no food or drink apart from vending machines. There are only 2 places to eat after security but no seating so if you eat you need to do so before you go through security which is very backward.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no