Bordeaux Airport

✅ Trip Verified | I am a frequent flyer and I have never encountered such a disorganised airport! Very little seating and waiting areas, and no air con so you are just stewing. The vending machines were also out of services. Today fiasco was the check in staff insisting that you could not drop you bag more than two hours before the flight even if you had already checked in online. That is despite the board announcing the gates you could check in. The staff was rude and said that was the rules in all the airports. Something I have never experienced before even in Bordeaux airport previously. I travel regularly to Bordeaux I may start flying to Paris and take the TGV to Bordeaux in future to avoid this airport

✅ Trip Verified | Disgusting airport, the passenger area is an utter disgrace. Filthy, unhygienic, crowded, long queues, no cafe, no restaurant, no priority lounge, no bar, no seating. Really, nothing at all there for the most basic of customer service and care. The management of BOD should resign and they clearly don't care one iota about their paying passengers. This clearly by the look of the shabby, dirty worn our passenger areas, had been going on for years. Shame on you for such a horrid airport.

✅ Trip Verified | My cousin was flying to Los Angeles via Paris from Bordeaux. As a >passenger who needs and booked a wheelchair, I checked on Bordeaux airport website what were the formalities. It's told that you have to park on Parking express and find a phone which connects you directly to the PHMR service. So I did, but no one answered, even after i tried many times during almost 20 mn. My partner and I had to carry my cousin to the SKYPRIORITY Air France counter and they called to get the wheelchair. I contacted the airport via the website and I got no answer. This airport is a shame.

Not Verified | Worst airport ever. Dirty, old, no shops except one little Imbiss and a small duty free. Not even a newspaper shop. Had to clean the seat before sitting down. No door in front of the toilets. At 9:00am security was fast though.

✅ Trip Verified | The air conditioning doesn't work, so it's about 40 degrees c in the waiting area after security. Once you have completed security you are forced into an overcrowded mini restaurant (which was closed by 8pm) / duty free area that is overly hot and there is no where to sit. Cannot go through border control until just before the flight, so you're stuck with no food/a sweat smelling busy packed waiting area where the toilets don't work properly and there are no drinks/food available. Very poorly laid out airport, if anything were to happen post security you're doomed because it's so cramped. You may melt or dehydrate before anything happens though so that's a blessing in disguise

Not Verified | Worst ever airport. Not many vending machines stocked and only 2 stocked are out of order. No announcements nor displays of delayed flight. Only one dingy and dirty toilet. No staff to assist, only 1 tiny duty free shop, .no facilities. Escalators not working. Avoid this airport!

Not Verified | Billi (easyJet terminal at Bordeaux) possibly the worst airport I’ve ever flown from. Tiny shed like building, little to no air conditioning so it was boiling hot. Not enough seats so we had to sit on the floor for an hour. No staff around to advise on delays. Avoid!

Not Verified | Such a dreadful airport, hardly any air conditioning and the queue to get the passports and boarding passes checked to get onto the plane is poor, the pre boarding area was emptied by the staff in orange hi vis jackets meaning the queue literally was going out the double doors from where we came from. Airport is an embarrassment, it's almost 3rd world. In my 94 Flights this airport is the 2nd worst behind Dortmund. Do better, it's embarrassing.

✅ Trip Verified | Aggressive and I did not feel safe, at security control. We travelled on the 6am to Venice through Gate B boarding. The last belt to the right and the man handling the trays was very aggressive and threw trays down and was aggressive. The lady doing the controller checking was also extremely unprofessional and rude. This is the worst airport experience I’ve had. It makes me never want to return to France. After having such a good holiday it was completely ruined and I feel traumatised. My children were crying and traumatised. This is disgraceful and an investigation should occur with the staff.

✅ Trip Verified | Customer service and staff levels are poor generally and airside facilities very limited, but we experienced something I’ve never heard of before. Because the incoming flight was delayed (BA - not great!), our much delayed departure had to abort take-off because the pilot was informed at that late stage that the incoming flight’s baggage had not yet been offloaded. Seems the airport staff decided not to do it because it was delayed! So our already very late departure was delayed by a further 45 minutes (offloading time plus no slot according to French ATC), and the passengers on the arrival presumably had to wait over an hour for their baggage. But Bordeaux Airport staff protected by their Unions just don’t care!! Incompetent. Disgraceful.