| Arrival at the airport on Flybe was OK. We used Terminal A which seemed quite small but there were no queues at Passport Control and the baggage came through quickly enough. We had to wait for an hour or so for our hire car, so had a coffee and cake at Chez Jean, which was near the hire car desks and was reasonably priced. Of the five toilet cubicles only one was working but overall the arrival experience was relatively swift and easy. The departure experience was the total opposite. We had trouble finding the hire car return car park as there was virtually no signage. The check in queue snaked all the way from the desk to the rear of the check in area. There is a small Starbucks in this area but again, the queues were long. Once checked in, we went through security which took much longer than it should, given that we didn't really have to queue. The biggest disappointed with Terminal A was the shocking state of the departure lounge. To access it you have to pass through passport control and once there, you simply have to wait for your flight. There were no shops or restaurants, just a couple of vending machines selling water and snacks! There was plenty of seating, however around 20 minutes before boarding everyone was instructed to leave the seating area and line up by the wall, in order that the check-in staff could check everyone back into the same area before being let out onto the apron to walk to the plane! It was a totally bizarre boarding procedure. I wouldn't avoid this airport, but I would certainly be prepared to be treated like cattle!