Bordeaux Airport

Not Verified | The stay at the airport was okay. The baggage claim on arrival worked quickly. The signposting could be better. The arrows were often unclear to me (e.g. pointing downwards when you should go straight up a flight of stairs). Unfortunately, I came across a very unfriendly person at security control who became downright arrogant when I initially didn't understand her in either French or English. It's a shame that people like that work in customer service. Other airports can do better.

Not Verified | Arrival seemed not too bad. Long walk from the Airplane. Departure was not great. After security there are no seats or space so we opted to pay to go in the Lounge. It was dire!! Filthy carpets and stale sandwiches that had been left out. Minimal food choices however, at least we got a seat. Guess people know how awful the lounge is as for a period of time we were the only two people there. Called to the gate an hour before departure there herded into an area to wait for the flight (which hadn't even arrived) - we did get a seat here. Pretty poor show for Bordeaux.

✅ Trip Verified | This airport is beyond belief. No clear signs to security. It is hidden away behind an escalator! Nobody to ask. Wasted 20 minutes to be directed. Passed through security to find a queue a mile long for border control. Another 30 minutes wait and actually missed my flight! Unbelievable. Never seen such a chaotic setup. After missing my flight the queue disappeared. Advise anyone to turn up at least two hours before a flight. Or try another airport!

Not Verified | This is possibly the worst airport I’ve ever been to, specifically the Billi terminal. The queues are chaotic, passengers have no idea where to go due to lack of signage, the queues go on forever and continue outside where you have to stand in the sun/rain. For some unknown reason we scanned our boarding passes 3 times, once to get through the security gates, once with a lady standing ahead of us 5 seconds later and then once when our bags were checked. A severe lack of organisation and efficiency. The facilities are basic to say the least, the term cattle shed springs to mind. This part of the airport needs some investment to update it.

Not Verified | The worst airport I have ever experienced. Facilities were dirty and antiquated, food quality and range was appalling, airport check in staff were fine but security arrangements were antiquated. Long delay in getting through border police and final waiting area was tiny with no food or drink outlets available and toilets on different floor

Not Verified | Some shop staff at the Billy/Easyjet Terminal have no education. On a simple question about a perfume, a girl from the staff responded to me in a super aggressive manner, clearly telling me to “look elsewhere”. It’s only 5:40 a.m. and I would have preferred to start my day in better conditions. To be honest your staff is as low-end as your airport. Certaines personnes du personnel des boutiques au Terminal Billy/Easyjet n’ont aucune éducation. Sur une simple question par rapport à un parfum, une fille du personnel m’a répondu de manière super agressive, en me disant clairement « d’aller voir ailleurs ». Il est seulement 5:40 du matin et j’aurais préféré commencer ma journée sous de meilleures conditions. Pour être honnête votre personnel est aussi bas de gamme que votre aéroport.

✅ Trip Verified | Although Bordeaux enjoys global renown, its airport presents a stark contrast as the worst representation of the city. Despite satisfactory arrival options via public transport and an acceptable check-in area, the horror unfolds post-security. The Ritazza bar fails to satisfy even the most basic needs, and the journey to gate 60 is marred by decrepit surroundings and malfunctioning escalators. The area of gates 57-60 has a couple of vending machines selling drinks, hot beverages and junk food. Chapeau! The absence of any information for improvement exacerbates the disappointment. In rating, zero stars would be a generous gesture.

Not Verified | After completing security we purchased food at the cafe only to find that there were only 6 comfortable chairs and these were dirty torn and old: They need to be thrown in a skip. There are 2 other tables which were filthy. The floor was covered with food and debris: I suggest the management team of this airport take a stroll out of their ivory tower and clean this utter disgrace : Then organise a proper eating area: The management should be ashamed.

Not Verified | This airport is a disgrace: one place to get food, nowhere to sit. The facilities are old and dirty. Not a great experience at all. My 5 year old son described the airport as poopoo - funny, but really, not funny at all.

✅ Trip Verified | Utterly horrible experience. Flying from Billi terminal which we've experienced before so killed some of the four hour wait in the main terminals, which have more amenities but are completely sterile and soulless. Waited over an hour for food in the Brasserie Bleu where they had clearly forgotten to put our order through. When chased up (twice) they claimed not to be able to understand us in English or our attempt in French - which is normally adequate. Also had to ask three times for water and the drinks we had ordered. No apology. Overpriced, poor quality, terrible service - avoid. Then braved the Billi cattle shed past guards with machine guns as departure time approached. Absolutely rammed and boiling hot despite being cold and raining outside. Nowhere to sit and very little to do, and one of the toilet bowls was overflowing with water running out across the main passageway. EasyJet needs to have a rethink about treating their passengers this way. By the time you've paid all their extras they aren't actually much if any cheaper than airlines that provide decent facilities. Even Ryanair doesn't use this hovel.