Bordeaux Airport

✅ Trip Verified | There are two departure terminals. One called Billi that is for Easy Jet passages. After scanning boarding ticket I went to bag security check that is maybe 5min away. There I needed to scan my boarding pass again when giving my bag. Not really efficient in my opinion. But my problems started when I was waiting for gates to announce. The gates was announced 45min before the flight and to go to the gates I need to pass passport security. And there my fun begin. I was waiting in the line for 20min. And than the security guy who was checking my passport and who barely spoke English told me to move in the side of the line to serve others. He had issue with my passport I have for almost a year and passport I used to arrive in the country. I gave my id to confirm my identity. But instead of letting me through he started to scan each page with UV light and checking each page in the scanning system. He started to scratch my passport with a nail and drop my id to see how its lands. My mother come back checking what take me so long because the airplane company already announced the last call. When like 5min left the manager come, check my passport for 1min and let me pass. I was the last one boarding. I wonder what would happen if they would keep me longer without explanation. Would I need to purchase a new flight ticket because the passport security guy didn't like my passport and id I arrived in the country and been using before to travel to the country.

Not Verified | Bordeaux Airport is arguably one of the least impressive airports in Europe. The overall experience can be quite unpleasant, especially for those traveling on business. Customs lines are painfully slow, and the officers can be quite unfriendly. Learning a few basic English phrases would certainly help, particularly since Bordeaux promotes itself as an international destination. Despite its relatively decent size, there are no adequate business lounges, and the "zone Affaire" is frequently closed. There are two internet options available, but neither seems to work reliably. Once you've cleared security, good luck finding amenities; there’s virtually nothing beyond the small boarding gates. Currently, my flight is delayed by two hours, and I can't help but wish I could return to the city instead of wasting my time here. To the Bordeaux Chamber of Commerce: please take action to improve this situation!

Not Verified | The stay at the airport was okay. The baggage claim on arrival worked quickly. The signposting could be better. The arrows were often unclear to me (e.g. pointing downwards when you should go straight up a flight of stairs). Unfortunately, I came across a very unfriendly person at security control who became downright arrogant when I initially didn't understand her in either French or English. It's a shame that people like that work in customer service. Other airports can do better.

Not Verified | Arrival seemed not too bad. Long walk from the Airplane. Departure was not great. After security there are no seats or space so we opted to pay to go in the Lounge. It was dire!! Filthy carpets and stale sandwiches that had been left out. Minimal food choices however, at least we got a seat. Guess people know how awful the lounge is as for a period of time we were the only two people there. Called to the gate an hour before departure there herded into an area to wait for the flight (which hadn't even arrived) - we did get a seat here. Pretty poor show for Bordeaux.

✅ Trip Verified | This airport is beyond belief. No clear signs to security. It is hidden away behind an escalator! Nobody to ask. Wasted 20 minutes to be directed. Passed through security to find a queue a mile long for border control. Another 30 minutes wait and actually missed my flight! Unbelievable. Never seen such a chaotic setup. After missing my flight the queue disappeared. Advise anyone to turn up at least two hours before a flight. Or try another airport!

Not Verified | This is possibly the worst airport I’ve ever been to, specifically the Billi terminal. The queues are chaotic, passengers have no idea where to go due to lack of signage, the queues go on forever and continue outside where you have to stand in the sun/rain. For some unknown reason we scanned our boarding passes 3 times, once to get through the security gates, once with a lady standing ahead of us 5 seconds later and then once when our bags were checked. A severe lack of organisation and efficiency. The facilities are basic to say the least, the term cattle shed springs to mind. This part of the airport needs some investment to update it.

Not Verified | The worst airport I have ever experienced. Facilities were dirty and antiquated, food quality and range was appalling, airport check in staff were fine but security arrangements were antiquated. Long delay in getting through border police and final waiting area was tiny with no food or drink outlets available and toilets on different floor

Not Verified | Some shop staff at the Billy/Easyjet Terminal have no education. On a simple question about a perfume, a girl from the staff responded to me in a super aggressive manner, clearly telling me to “look elsewhere”. It’s only 5:40 a.m. and I would have preferred to start my day in better conditions. To be honest your staff is as low-end as your airport. Certaines personnes du personnel des boutiques au Terminal Billy/Easyjet n’ont aucune éducation. Sur une simple question par rapport à un parfum, une fille du personnel m’a répondu de manière super agressive, en me disant clairement « d’aller voir ailleurs ». Il est seulement 5:40 du matin et j’aurais préféré commencer ma journée sous de meilleures conditions. Pour être honnête votre personnel est aussi bas de gamme que votre aéroport.

✅ Trip Verified | Although Bordeaux enjoys global renown, its airport presents a stark contrast as the worst representation of the city. Despite satisfactory arrival options via public transport and an acceptable check-in area, the horror unfolds post-security. The Ritazza bar fails to satisfy even the most basic needs, and the journey to gate 60 is marred by decrepit surroundings and malfunctioning escalators. The area of gates 57-60 has a couple of vending machines selling drinks, hot beverages and junk food. Chapeau! The absence of any information for improvement exacerbates the disappointment. In rating, zero stars would be a generous gesture.

Not Verified | After completing security we purchased food at the cafe only to find that there were only 6 comfortable chairs and these were dirty torn and old: They need to be thrown in a skip. There are 2 other tables which were filthy. The floor was covered with food and debris: I suggest the management team of this airport take a stroll out of their ivory tower and clean this utter disgrace : Then organise a proper eating area: The management should be ashamed.