| Problems with arrival and departure. Arrival: Arrived an hour late at 23.00. Three flights worth of passengers, about 500 people, arrived in passport control together. Six passport gates. All staffed but none working. Lights above each gate indicating which type of arrivals for which gate. Lights kept changing. Staff kept arriving and leaving each gate. No info displayed or given. After around 60 minutes, they started processing us. Total time from arrival to transfer coach, around 2 hours. Pretty inexcusable I’m afraid, given that they knew the flights were arriving, and when. Departure: no signage as to which queue to join, reliant on wandering Jet2 staff for info. Airport staff at initial security check very surly. Food and duty free area too busy, food and drinks expensive, duty free prices a lot higher than UK high street on average. Woefully inadequate seating. No helpful info. A further security check was suddenly invoked but only for gates 201 and 202. This was so slow that it would have jeopardised our departure, had we not already been delayed. No info at all about delay. Around 90 mins at gate with 8 staff and no info. No toilets for this time without going beck through security checkpoint. The security check at the departure gate was the FIFTH and last. Question, if you need to do a fifth security check, are you not admitting that at least one (I’m being polite here) of your previous checks was a little bit of a waste of time? Only actually arrived at Manchester about 40 mins late, but that’s not an achievement, it’s an indication of the fraudulent amount of slack built into the flight times, a practice which is only “bettered” by the UK rail industry.