Birmingham Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 428 reviews
3/10
No Skytrax Rating
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8/10

Birmingham Airport customer review

(United Kingdom)

Flight out 24/2 07.10 back 26/2 17.45. Both ways fairly uneventful 7 minutes to get through security going out and coming back luggage arrived on the carousel after a 10 minute wait. So yes it was a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Birmingham Airport customer review

(United Kingdom)

We recently flew from BHX very early in the morning so everything went smoothly. However the return to BHX went very smoothly until we got to the baggage hall. Our flybe flight got into the airport 40 minutes earlier than expected. I fly all over the world and have never experienced such an inefficient crew of baggage handlers. We must have waited 50 minutes for the bags to come through. This is not the first time in fact it is every time I fly into BHX. Why do we have to put up with these baggage handlers. In Germany or other UK airports generally the bags are on the carousel when you enter the baggage hall. So why cannot BHX get there act together. I could fly into the MAN or EMA get my bags and drive the hour by the time BHX have the bags off the plane.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Birmingham Airport customer review

(United Kingdom)

Easy to be trapped into paying way over the odds on the Drop Off Parking staff in the terminal quite off hand and don't seem to recognise that passengers actually provide employment for them. Won't use this airport in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Birmingham Airport customer review

(United Kingdom)

Power cut at the check-in so I went inside to assist my wife who was travelling alone so I was parked in the drop off. Unfortunately I was charged £17 because I stayed more than half an hour but still within an hour (because of the power cut). Inside the Terminal staff very sharp and put up an aggressive front when there was absolutely no need. I agree they have to stand up for themselves when passengers become abusive but everybody was patient and understanding but the staff still very abrupt! I live locally but will fly from London if I'm going abroad. Check in staff don't have any pleasant manners about them either a standard that's certainly declined.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Birmingham Airport customer review

(Spain)

I like Birmingham Airport as generally I have never had any problems when flying with any other airline but Ryanair. This time Jan 6th check in did not call through about my disabled wife and we had problems getting to our plane in fact we had been forgotten and we were the last one at a mad dash. Needs a moving stairway to planes urgently and I am absolutely disgusted with the £2 charge for trolleys. I have flown all round the world in my time and never had to charge for this service especially considering the price of the drinks and food in the airport may switch to East Midlands.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
na

Birmingham Airport customer review

(United Kingdom)

I refuse to fly from Birmingham even though I live in the area Terrible airport from start to finish I think its extortionate when they charge for trolleys Parking in the drop off zone is horrendous and again nothing short of a rip off The duty free shops has be the worst in the UK staff haven't got a clue about customer service I recommend highly avoid whenever possible.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Birmingham Airport customer review

(United Kingdom)

We were flying to Heraklion from Birmingham on Sunday 15th September upon arrival the check-in queue was horrendous it took us nearly an hour and a half to get to the check in desk and only then as we were pulled out of the queue because our flight was about to board. After and hour and a half drive to get there cannot believe it took the same amount of time to check-in. No time to get breakfast drink anything as the flight was boarding. Upon our return guess what it took over and hour from landing to get our luggage. What is the matter Birmingham a tiny airport in Crete turns it round in a quarter of the time. This is the second time now this has happened at Birmingham won't be going there again. They have all this fancy scanning at passport control and can't do a simple job like getting the luggage through. We had always chosen Birmingham over Bristol (when we live in Bristol) but not any more.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Birmingham Airport customer review

(United Kingdom)

Travelled through BHX to RHO on a Saturday recently. Check-in was efficient and polite. Had free fast-track security with lounge pass which was great as only 5 people in front of us. Lounge will be reviewed separately. What really annoys me is there do not seem to be enough airbridges so there is a trek down lots of stairs to get to aircraft. Added to that is the walking distance to some of the gates even younger passengers were out of breath. Why did BHX not install a moving walkway when building the International Pier. Same thing happened on return. Not connected to airbridge parked close to arrivals door but then long trek to passport control. Thankfully lots of stairs avoided by using lifts but again a moving walkway would have eased the problem. Same old problem with waiting time for baggage although 3 flights had arrived around the same time it still took 45 minutes for our bags to appear.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Birmingham Airport customer review

(United Kingdom)

Security queues would be shorter if they weren't making up their own rules about what can be in hand luggage and pulling over people for items OK in every other airport I've been through in the US and Europe.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Birmingham Airport customer review

(United Kingdom)

I was a bit gobsmacked when flying out on a Sunday afternoon when I saw the length of the security queue which stretched right round the perimeter of the landside departures area but extremely impressed by how well it was managed by cheerful and committed staff - only 25 minutes to get through - now that's efficiency at its best! The departure lounge is good in terms of the facilities it offers but I always hate the lack of windows in this part of the airport - it's amazing when you head out to the boarding gates the difference made by the light from outside coming in! Feel the UK arrivals terminal could be better staffed - passengers should not have to wait for doors to be opened but baggage claim is generally quick enough car hire pick up is a short walk from the terminal and the location means you can be on several major motorways in minutes - so all in all a pretty good airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes