✅ Trip Verified
| Myself and partner experienced shockingly rude and aggressive treatment by a member of the security staff. It was a busy time with long queus of travellers going through security. Whilst myself and partner were waiting we were shocked by the way this member of staff was shouting and balling at people joining the many queues, ordering them in an extremely rude manner, to move somewhere else. When myself and partner reached the front of the queue she ushered us, with an extremely moody and sullen expression, towards the conveyor belt. My partner responded in his usual friendly and polite manner - 'Thank you sweetie.' The member of staff then stared at him. In fact she just stood and stared him out. My partner, naturally perplexed, asked her quietly, 'What's wrong?' To this she didn't respond and he simply turned towards the conveyor belt and proceeded to place his case, liquids, belt etc. into trays. I was also placing my belongings into trays whilst a male member of staff was quietly and helpfully monitoring this process. At this point, the female member of staff, whilst my partner had his back to her, ordered him to take his jacket off. He was just about to take his jacket off, as is the normal expectation when going through security, and didn't need to be ordered to do so. Equally, we were being managed at this time by a male member of staff and she did not need to inervene. Totally shocked I told her that she didn't need to speak to my partner in such a rude manner, I expressed how uneccessary and inappropriate it was. To this she became very loud and confrontational. Her confrontational manner continued by shouting back at us: You're rude! Don't be so rude! This was highly embarrassing as she was really causing a scene. It was as though she was on some power kick, using the opportunity of her position on security to belittle people. When we finally got through security we located a manager and made a complaint. This manager tried to play down the behaviour, saying that she was probably trying to hurry us along or that what she said came across in the wrong way and that it wasn't intentional. Overall this was a very upsetting start to our holiday which is supposed to be enjoyable/memorable. It was Valentine's Day and the trip had been arranged to celebrate this. I strongly believe that the airport should invest in staff training of security staff to ensure that they treat travellers with respect, courteously and politely at all times. They should ensure that people, getting satisfaction out of being controlling, arrogant and abusive, are not employed.