Despite it's beautiful external design (representing a seagull) Bilbao airport is probably one of the most uncomfortable user unfriendly airports that I have ever visited. The seating area is scarce with hard concrete benches. The cafeteria is small and the tables are always piled with dirty plates and glasses. Another of my complaints is that when passengers arrive and leave the baggage hall they come straight outside. This means that people waiting to collect arriving passengers have to wait outside in the cold/rain not very welcoming to say the least!!