Biarritz Airport

✅ Trip Verified | The security personal who check your hand luggage in this airport are a disgrace. Last Monday, 29th April, around 9pm, a security lady took my membrillo/quince paste. They were in a plastic container. She complained that the scanner said they looked like explosives, I offered to taste my 'explosive' quince paste but she was having none of it. She was very rude and her colleague was embarrassed by her actions. I'd not be surprised if she had the membrillo for dinner that evening.

✅ Trip Verified | This has got to be the worst airport in terms of Border/Customs that I have ever seen. There were two immigration officers that took over one hour to process one Ryanair flight. They were deliberately slow, unfriendly and rude (officer chatting on the phone). Just unbelievably poor!

Not Verified | This is not an airport with lavish facilities and there's little need for them to have them. What they desperately need is staff that are not rude and who are liars. Our flight to Stansted was delayed from 2130 to 2235 but the airport staff deliberately gave false information to passengers by announcing that the flight was boarding when the inbound flight hadn't even arrived, then following it up by announcing it was closed in order to hurry and herd passengers into a woefully inadequate departure 'lounge' with no refreshment facilities except an overpriced machine and insufficient seating. That seating which is provided is extremely uncomfortable. The staff don't just give a Gallic shrug, they are actively rude and obstructive and refuse to give details of the airport complaints policy.

Is Biarritz the worst airport in Europe? Customs staff rude and inefficient both on arrival (1 hour to clear one Ryanair flight) and departure. One queue for all check-in, with earlier flight people told to overtake others in the queue. No visible Ryanair personnel at all.

Chronic organisation when two planes arrived: it took almost an hour to get through passport control. On return the famous Gallic shrug came to the fore with no-one seemingly interested or caring about chaos and delays. Police attitude was unbelievable with their insistence of accompanying people visiting the toilets. The joy of flying into German and British airports!

Recently flew to and from Roissy CDG to Biarritz International in the Basque country in south west France for the first time. The airport itself is small but there is a good bus service which will take you into the city centre pretty quickly. On arrival on the 13.00 HRS AF 7638 flight from CDG this flight seemed to coincide with a number of other flights from the UK which made the baggage arrivals area chaotic. In addition the toilet facilities landside need some upgrading and definitely could do with the cleaners visiting there on a more frequent basis especially mid-afternoon which seems to be the peak time for the airport. The rubbish bin in the gents toilet was overflowing when I was there which left a poor initial impression! The airport does have an excellent tourism booth with very helpful staff however. In addition from the airport one can get onto the nearby motorway very quickly and the care hire agencies also had very helpful staff at the airport (especially Europcar). On departing Biarritz back to Paris however I discovered that the departures area has only one very small cafe so passengers may not want to enter this area too quickly as the wait could be long and somewhat boring. In summary the airport is convenient but it falls well short of the new fresher and modern design of nearby Pau airport which is excellent.