Berlin Tegel Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 184 reviews
3/10
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1/10

"it was a disgusting experience"

(Australia)

Not Verified | I arrived in Berlin two days ago and as I got off the plane there were no signs to tell me where to collect my luggage. I have been to plenty of airports and have never had this issue. I went and asked a staff member where I could collect my luggage and she told me I should have collected it from a carousel. I told her there were no carousels and she snapped at me and said I was wrong. I decided to ask someone else and they told me I needed to go to the baggage centre. I arrived at the baggage centre and they told me I should have collected my bag at the carousel and because I failed to do so, I would need to wait 1-2 hours for my bag to arrive. There were only 2 staff members on and my sister and I waited 3 hours for our bags to be returned to us. Two days later, my sister and I travelled back to the airport to fly to Vienna. There was no information about when we were able to go through security. Once I lined up to go through security they had informed us that our flight had been cancelled. The only reason why I found out was because another customer had told me. The staff members didn’t even bother to communicate this over the speaker. The only flight that was available was the following day at 1pm. So, overall it was a disgusting experience as a tourist and I am choosing never to go back to this airport ever again! I will also be telling other people the same thing as I don’t want anyone else going through what we did.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Complete disaster"

(Poland)

Not Verified | Complete disaster! Longest lines to security control, I’ve ever seen in my life (I fly at least 2-5 times every month and I’ve been to many airports). Being in Germany I expected that everything will be well organized, but this airport is a catastrophe. I highly recommend to choose any other airport if you have the choice.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"way more convenient than Schonefeld"

(Portugal)

Trip Verified | It was my first time using Tegel and what a thrill! I felt I was back in the 80's! Arriving was great, as I was out of the plane and out of the airport in, like, 5 minutes, which is great. But when departing, and also because my flight was a bit late, the area was beyond crowded and clearly the airport cannot cope with large - or should I say normal - numbers of passengers. Anyway, the airport is way more convenient than Schonefeld!
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"total chaos"

(France)

Trip Verified | The worst security screening in a developed country. Unprofessional, unfriendly and totally inefficient. Fast track only to access the control area then no management of the lines so total chaos to access the single control lines.
Experience At AirportDeparture Only
Date VisitNovember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"simply awful airport"

(Australia)

Not Verified | A simply awful airport, especially for the capital of an advanced country such as Germany. Our arrival was ghastly, no air bridge and crowded second rate buses. Immigration queue was one hour and staff were unimpressive. No smiles here. Our departure was even worse. Queues, grumpy staff, toilets scarce and on another level. Immigration was slow then we were herded into an uncomfortable area with a basic counter for food and drink. Think a bagel and water. No shopping except a drab perfume store. Crowded and security staff also slow and grumpy. My worst airport experience for a long time.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No explanation and no apologies"

(Australia)

Not Verified | Worse than a third world airport. Worse than any airport I have ever passed through. I had to sit on the plane for ages due to ‘ground staff shortages’ and when I did finally get off the plane I had to wait almost 1hr for our bags! No explanation and no apologies and no staff to ask about it anyway. There was 1 toilet cubicle in the bag collection area so there was a long line. Then when I went through to get transport into Berlin it was bedlam - small narrow spaces with people pushing and poor signage to show you where to go, and gruff stressed staff and traffic jam chaos, is this indicative of how Germany operates? When I told our hotel receptionist she said it is always like that and she had to wait 1.5hr for her bag last time!
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"dirty crowded ramshackle airport"

(Australia)

Not Verified | Welcome to Germany - a dirty crowded ramshackle airport greets you in Berlin - it’s capital - an example of all things wrong with airline travel in the 1970’s - though this is 2018. Poor signage, no easily marked entry, pod design means seating and services are token at best, staff are as depressed and gruff as the airport facade, waiting times are usual and unexplainable such as 45 mins for bags to be offloaded - delayed departure but no courtesy announcement- what a bummer for Berlin and Germans.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid this place if possible"

(Canada)

Not Verified | It feels like you are at a bus station. One of the worst airports I have ever been in. Officers are unprofessional, place feels unhygienic, and crowded. I am little shocked. Avoid this place if possible.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"announcements difficult to understand"

(Japan)

Trip Verified | Berlin? Never again! The airport was packed, long waiting hours for security, opening of gates too short to have time to do anything, information scares, announcements difficult to understand, not kid-friendly. Even Berlin's museums are not worth such a nightmare. Never again.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"there was nobody to be found anywhere"

(Germany)

Trip Verified | First time flying into Tegel and hopefully the last. Even the pilot on our plane couldn't help himself, wishing us "Good Luck in Tegel" upon landing. We were kept waiting for 20 minutes because no buses had come to take disembarking passengers to the terminal. Once in the terminal, we were kept waiting a further 50 minutes as one lonely bag soldiered along on the baggage carousel by itself. Until the carousel stopped and stayed stopped. Passengers attempted to find some ground crew to help out or even get some information about the delay, but there was nobody to be found anywhere. Wifi was not working either. A scheduled 19.15 landing saw most of us enter the departure area well after 21.00 - not a word of explanation or apology. I don't know if this is just typical of German airport behaviour, as I've experienced even worse service countless times at Frankfurt - but Hamburg and Munich seem to function without fuss, and Stuttgart manages if it's not overwhelmed with people. Not in any hurry to return to Berlin after this experience.
Experience At AirportArrival Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no