Berlin Tegel Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 204 reviews
2/10
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1/10

"a shocking airport"

(Ireland)

Not Verified | No decent place to grab food when you go through security. Duty free is tiny, may as well have none. Toilets are filthy. Not enough seats. It is a shocking airport for one of Europe's largest capital city's. They really need to pump money into the place
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Horrible experience!"

(Denmark)

Not Verified | This is by far the worst airport that I've ever been to. It is dirty and the security personel are rude. They direct you to a "Lounge" for 500+ meters only to "welcome" you with a 35 euro entrance fee. Also there really is limited food possibilities, no major chains and most places only accept cash. Horrible experience!
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it is a disgrace"

(France)

Not Verified | Worse airport ever. Extremely nasty and rude security and check-in crew. No smoking area and nowhere to change a baby once we checked-in. Such a shame after meeting incredibly open-minded and friendly Berliners to end the weekend like this. Close this airport - it is a disgrace. I have never seen this before.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"crowded and congested airport"

(Australia)

Not Verified | Worst airport ever visited! Unable to checkin early, disgraceful for Business class! Britsh Airways Checkin staff said we had to wait an hour, disgraceful for Business class! When we finally found the British Airways Business Class lounge it was woeful, crowded, small, dirty, limited food. For the toilets you had to go to the basement. A crowded and congested airport. Avoid it if you can!
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"longest luggage delivery"

(Germany)

Not Verified | The longest luggage delivery I have ever experienced. Considering the delivery belt and arrival gate are literally next to one another there is honestly no excuse for the delivery to start 40 mins after the arrival. Understaffed? Unorganised?
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Nothing is efficient about the process"

(United Kingdom)

Not Verified | Crikey. Quite possibly the worst airport I have ever experienced. Long queues once you arrive off the plane towards the security desks, actually leading outside into the inclement weather and the tarmac! E-passport machines that just don't work so move you to manual security. Oh but then they close 3 of the doors. So two people serving nearly 1000 people from multiple planes. Well over 40 mins to get through, which in the end was timed well because thats when the baggage arrived. Departure, just as bad. Terminal C had two security queues, well I say queues but most people (mainly German patrons) don't seem like to use them and just cut right in. Nothing is efficient about the process. Give yourself plenty of time took well over an hour to get to the gate. Arrivals and departures in the same place in one terminal, an absolute nightmare. Compare this to Manchester for the other legs of the journey where security was minutes. Arriving back at Manchester I was off the plane, through security, baggage collected and at the train station 10 minutes after getting off the plane. Exactly how it should be. Berlin desperately needs this new airport. Hire new staff too, either they dont care or the awful airport as ruined them but they all seemed to hate life and every interaction was like blood from a stone.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"a disgrace for any civilized country"

(Germany)

Trip Verified | Probably the worst airport I have been in the last ten years. The mess starts directly after arrival when baggage drop off is located in a different terminal. However, the walk is shorter than expected which got more than overcompensated by the queue you'll probably going to find there. There is a front-desk employee sending back people from the queue without a boarding pass who have probably waited there for 10-15 minutes. One can argue that is their own fault in the end but proper signs would save everybody's time and prevent frustration. Baggage dropped off counters are machines and elderly people struggle using them regularly which makes queues ever-growing. A little help here and there would be more advisive. Once you successfully dropped your baggage you have to go back to the gate you're coming from to queue up for security checks. No fast lanes here, just more mind-numbing waiting and more frustration which peaks once you made it to the border control officer who is apparently more interested in their phone than yours. After arrival at your gate, you have to get seated on dirty, old leather seats without the slightest chance for any discretion or the possibility to get beverages or food. I was wondering if spending money on a cash-upgrade would have smoothed the experience but came to the conclusion that due to the lack of space, cleanliness, lounge access or priority lanes, going through here as cheap as possible is the only option. This airport would be a disgrace for any civilized country and it a shame for the German capital.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"nothing like enough seating"

(United Kingdom)

Not Verified | I can only speak for Terminal C at Tegel. Appalling. The worst Terminal I've used, ever, in Europe. Just about acceptable as far as the security barrier, thereafter disgraceful. The gate area was massively overcrowded, nothing like enough seating. If you arrive hungry eat before you go through to the gates. The food and drink facilities inside are woefully pathetic and overpriced. E3.50 for a small bottle of water? The refreshment stall in the gate area didn't even have any coffee. The 'Garden' restaurant and smoking area (yes, both together) was a health hazard. Thick with tobacco smoke. Who wants to eat food in that, even a smoker would be put off. Non-smokers shouldn't even attempt to go in there. Presumably this part of the terminal is a temporary building. If not, its the worst example of German engineering I've ever seen. In fact even if its temporary it's terrible. A disappointing end to a great long weekend in Berlin.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"everything is dirty"

(Luxembourg)

Trip Verified | Berlin Tegel Airport has too many flights and too many passengers mean nothing works, the slightest disruption creates chaos, there is no waiting space, check-in, security, etc. take ages, everything is dirty and lifts and elevators stopped working a long time ago. Could not be much worse!
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"is a disgrace"

(Oman)

Trip Verified | Berlin Tegel might well be the worst airport in Europe, it definitely is the worst of the larger ones. Endless lines on check-in. No extra lines for baggage drop after web-check-in. Again long lines at the passport and security checks. Heavily overcrowded departure lounges that are shared by several flights. Tiny caricatures of duty-free kiosks in the midst of the chaos. No further shopping or restaurant/cafe options. By far not enough seating. Crowds everywhere and consequently unpleasant physical contact wherever you stand or walk. TXL might have been acceptable for a quarter, or better 10%, of the Pax load. Like this, it is a disgrace.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no