Berlin Schonefeld Airport

Not Verified | Disgusting people, scammers and dishonest service. I left my phone at the security check and came back like 20 min after to have it back. The people refused to make it ring or to ask their colleagues if they saw it. I had to leave without it. It came out that if it goes to Lost and Found, you have to pay to have your stuff back! This is why they refused to help, because they can easily scam you!

Not Verified | Terrible employees. One demanded to see into my luggage when I was queuing to go through security. The police are the only ones who can demand this. Also the airline are the ones to decide what I am allowed to store under my seat. This is not anything to do with these intrusive employees. They need to be informed of their place and that they do not have police powers.

✅ Trip Verified | Airport looks like an apocalyptic nightmare, completely empty, barely any seating. This could be tolarable if the security after passport control didn't have an attitude problem. I've flown in twice now and both times have been treated awfully for no reason. The most recent experience with them left me in tears. I get to security and the man checking through my liquids etc at the entrance spoke in English and was friendly enough. Then I had to go through the standing scanner machine and a woman held up her hand as if to tell me to wait and said something in German, so I just stood there until she signalled for me to come forward. Then she started talking to me again but didn't signal or move her hand to come forward or anything, so I went ''I'm sorry, I don't understand'' and she abruptly said (in English), ''where are you from'', I told her the UK, then she went, ''you are in Germany, so you ask me, speak English please.'' I just looked at her confused and replied ''Should I come through or?'' then again in English repeated 'You are in Germany, so you ask me please if you want me to speak in english''. I replied, ''okay''. She looked at me in disgust then she waved me through, I did the scanner then she started really roughly giving me a pat down, pulling my top out because it was tucked into my jeans, pulling at my waist, I was just standing there like, wow, what is happening. She finished and just turned away so I just walked to the belt, collected my bag and coat then got out there ASAP. Having a look after, red marks were left on the tops of my arms, will be making an official complaint along with this.

Not Verified | I have never seen such a sad airport. Flying from this airport made me feel like flying back to the normal world while coming from a 3rd world country. Holes in the road to the airport, no nice place to eat something, and a very very poor departure terminal. Actually the only good thing there was, was the wifi connection which was surprisingly good. Other than that, nothing nice to say about this airport. A real shame for Berlin and for Germany.

✅ Trip Verified | Was disappointed by the lack of space and the blandness of the terminal arriving and departing from this airport located in a capital city. I've been in and out of non-primary regional domestic airports which are far more impressive. I would've opted for Berlin Tegel if available. This airport is not as convenient as it is further away from the city centre. No seating in the pre-check-in greeting area. No shelter going to and coming from the car park. Very noticeable when the weather is bad as it was when I was there. There was a convenience style shop which was quite well stocked but nothing exceptional by way of gifts. In the post-check-in area, the hallways are very narrow and tiny and hard seats are either to be found in a long row along the corridor or in tiny boxes around the departure gate. Airport lounge was not worth the bother. Shopkeepers only spoke German even after speaking English to them first. Passport clearance consisted of only one booth for the 100 or so passengers boarding and again a very narrow passage. Baggage collection was quite quick but this is probably because of how tiny the terminal was. The distance from the plane to passport control then baggage collection is so short and badly signposted that you could easily overlook that you are actually in the correct baggage claim area. The airport app was not very appealing and the wifi signal weak.

Not Verified | The security staff were incredibly slow and seemed to be more interested in personal chats than getting customers through the security process as quickly as possible. Why not be more proactive - you will get less tension with customers, shorter queues and a better job satisfaction. You don`t need to be unfriendly and impersonal.

Not Verified | I was flying outside of the EU and having the non-EU passport I waited more than an hour in a narrow corridor to go over the passport checks. There were only 3 officers for 4-5 planes departing almost simultaneously. What a shame for the German capital!

Not Verified | Schoenefeld is the most horrible airport I have ever seen. An airport that Berliners have to be ashamed of. It is full of construction sites, you wait for hours for your luggage at the only existing baggage conveyor belt. Schoenefeld is narrow, dirty and incredibly dangerous, in case a fire should break out.

Not Verified | Schönefeld is a terrible airport. A real disgrace for a european capital. It's dirty, the toilets are disgusting, all doors need to be opened manually, a lot of stairs, horrible!

✅ Trip Verified | Terminal D is simply terrible. No water fountain, not enough waiting space, gate 7 waiting area is in the middle of the corridor. Departure information in the hall displayed on a single, small tv. My boarding started over 1 hour before my flight according to the departure screen. Terminal would need some cleaning. I hope they do security well at very least.