Berlin Brandenburg Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 189 reviews
2/10
3 star Skytrax Rating
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1/10

"airport is not fit for purpose"

(United Kingdom)

Not Verified | Even worse than last year, over 2.5 hours wait at security as the staff operated at snails pace and mass queue-jumping is everywhere. If possible, go by wheelchair, it will save you hours and endless stress. Easyjet luckily delayed our departure as we would never have got through on time. The pilot actually announced it was due to the huge delays at airport security. Be prepared to run for your departure gate, if you can even find it due to incredibly poor signage,miles of corridor and endless flights of stairs. The place is nightmarish in its design and disorganisation. The staff all seem completely demoralised and angry. Take something to eat as you won't have time airside. Lipsticks, mascara etc etc all need to be in clear plastic bags despite most other airports only insisting on actual LIQUIDS being carried this way. In future I'll fly to any city with a train connection to Berlin, this airport is not fit for purpose.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"risk of missing the flight is very high"

(Italy)

Not Verified | Terrible experience, despite arriving 2 hours and 30 minutes before departure, I found myself having to go through an endless line of checks. The risk of missing the flight is very high. I had to run to get to Gate B38 which was very far away. The flight left anyway despite missing several people who must have had the same difficulties as me. I hope I never have to return to this airport again or I will make sure I don't.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"big risk to miss the flight"

(Germany)

Trip Verified | When booking a time slot for the security check, there is a big risk to miss the flight. It seems that 176 seats are allocated per slot, with 1 counter open. At least that was the information of the supervisor at the entrance. Long wait in front of the entrance before you were even allowed into the area, because it was too crowded, then when it finally went in, after waiting again, you were then sent to the end of the line to the normal security control, with the Justification that this was faster, what was it true and was only done to reduce the queue for the later slots. At the normal security counter, there were also only 2 counters open, work is very very slow. Many people who relied on the organization of the time slots is something that should actually work out, have now missed their flight, which would not have been the case if they had gone from the beginning right into the normal security control. In general, work is done extremely slowly, but passengers also behave quite stupidly, after waiting a long time, they only begin to search their liquids etc. when it’s their turn.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most boring food court ever"

(Germany)

Trip Verified | The most boring food court ever. The VIP Lounges are dull. The train station: Escalators for arrivals, but for departures, no take the stairs. It's like they're training you for an Olympic stair-climbing event. Terminal 1 is like a labyrinth designed by someone who hates escalators. International flights outside of the EU? Not here! You'd think in the capital of Germany, the EU's biggest city, you could at least get a direct flight to someplace cool. But we have flights to places you've never heard of, probably every other Tuesday. Sidewalks outside? Designed by someone who's never carried luggage in their life. No ramps, no lower passages - just a great workout for your arms. The airport decides to take a nap at night. If your flight is delayed, you might end up in a town you've never heard of, taking a bus to Berlin like it's a surprise adventure. Trains to the airport? More like a game of 'Will it be late today?' It's almost like they're trying to prove that German efficiency is just a bedtime story. Let's not forget the security lines! Oh my goodness, these employees move at a snail's pace. Most major airports around the world now allow you to carry liquids on flights without any fuss, and you don't even need to empty your bag at the scanner.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"it costs nothing to be polite"

(Cyprus)

Not Verified | Overall conclusion, visit Germany to be treated like garbage. Airport security! We know you need to do your job but it costs nothing to be polite. What do you gain by being rude, unpleasant and utterly disrespectful! I was leaving Germany having had a pleasant time (cannot compliment the German behaviour) for it to be soured by a large blonde female at airport security that can by no means be called a lady! Disgusting behaviour from airport security and all because I had a lighter too many in my bag! To be threatened the police would be called because I asked a simple question about why the lighter was being confiscated? I’m a seasoned traveller and have never been told I can only have 1 lighter in my bag so excuse me for wondering and asking! Because you wear a uniform, does not make you superior in any way, shape or form. In fact you should be ashamed of yourself! What an awful human being!
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Dirty toilets, very long queues"

(Norway)

Trip Verified | Dirty toilets, very long queues, long walking incomparable to even more busy airports, some travellators not working, unclear signage, no charging sockets under waiting seats and very few charging stations. Unbelievable for an airport in 2023 which took such a long time to be built.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"they have no sense of urgency"

(United States)

Trip Verified | The Berlin airport experience yesterday made me question any lingering beliefs of the myth of German efficiency. We went through 2 and 1/2 hours from check-in to getting to the gate. We would would have missed our flight if not for Aer Lingus delaying the flight for a half hour due to so many people stuck in security. First, this is the first airport I have been where there are no customer counters with the name of the airlines for those wanting to check in. Instead, there is a board with numbered check-in areas. That process at check-in took 45 minutes. Then, on to the hour plus security line. There are not enough security gates opened and then the gate agents are challenging every 2 ounce tube of toothpaste. There is apparently a rule that all liquids of any weight must fit into a tiny zip lock bag. And they have no sense of urgency. People were cutting the line all over the place.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Long walks. Confusing signs"

(United Kingdom)

Trip Verified | Long walks. Confusing signs. Badly organised and laid out security. Next level rudeness and hostility from staff. Food is of course expensive but as a bonus there's a poor choice and inadequate seating. No water fountains. Not enough toilets. Not enough seats at gate. Absolutely nothing to recommend this airport. Possibly the worst I have experienced having travelled extensively for 50 years. Avoid at all costs.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"staff are not very friendly"

(United Kingdom)

Trip Verified | Airport staff are not very friendly, and the airport has very little in the duty free and food sections, especially terminal 2. It is not a nice looking airport either, and is very ugly.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no baby changing facilities on arrival"

(Ireland)

Not Verified | Dreadful airport - no baby changing facilities on arrival - had to change baby on the floor. 50 minutes to get through passport control - all automatic passport machines out of order. No toilet facilities until after exit-lifts broken - v hard to bring twin toddlers through the airport. Pushchair not delivered until baggage arrived - how did they get it so wrong at this airport
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no