Berlin Brandenburg Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 189 reviews
2/10
3 star Skytrax Rating
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1/10

"not serving the purpose of providing a nice travel experience"

(United Kingdom)

Trip Verified | This airport is insane. I arrived here from the UK for what I thought would just be a transit stop for me. First I was surprised how long we had to walk to get to the exit or the rest of the gates. Fortunately, I only had a cabin bag with me so I didn't experience the luggage delays that some people had described. I won't go about how I was not let on to my flight due to my mobile boarding pass not being accepted, but the personnel were not even nice or sympathetic. I booked another flight and went to departures this time. So the whole airport which is Germany's international airport, only had max. 30 seats available. I went down again to the arrivals to find a seat, I sat on the floor. There was no café or any type of shop to even get a coffee. From my experience, a boarding pass at the counter is mandatory as they cannot check the covid documents at the gates. There is no representation on counters for each airline, all counters serve all airlines and check in only opens 2.5 hours before the flight departure time. If you happen to be there before that time, the monitors will not say "check in counter to be advised" but they will direct you to the counter that is not open for your flight yet. Airport staff barely speak English, I have encountered some rude behaviours, even shouting and the queues are massive. Very bad experience and I will definitely try to avoid in the future. Just not serving the purpose of providing a nice travel experience.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid going to this airport"

(United Kingdom)

Trip Verified | Terrible airport system. More than an hour wait in the passport control queue. No sign on the board where our luggage belt would deliver the baggage. Staff did not care that we needed their help to locate our luggage. Everyone pushed it to another person. Utterly ugly welcome to the famous city of Berlin. Also why people work in the airport when they hardly speak any English? My advice is to avoid going to this airport!
Experience At AirportArrival Only
Date VisitFebruary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"3.5 hours later with no information we were still waiting"

(United Kingdom)

Not Verified | We arrived on time from London despite high winds and bumpy landing. Firstly no ground crew to meet aircraft 30 mins delay, secondly 45 mins to clear passport control. By which time you would think that the luggage would have been awaiting us. No just simply a message saying belt no 4, please wait, 3.5 hours later with no information we were still waiting. We received an email from the airline stating the luggage was now missing due to adverse weather conditions! Nobody at the airport could give us any info. Massive queue to report missing luggage, two people working dealing with missing luggage for the whole airport, queue would take a further 3 hour wait. Had a train to catch so had to leave without luggage. We should think ourselves lucky, one Dutchman that we spoke to was flying from Berlin to Oslo. At the last minute he was told that his business meeting in Oslo had been cancelled. He asked to be removed from the flight, they told him to go to baggage reclaim to collect his hold luggage. 7 hours later his luggage had not arrived!
Experience At AirportArrival Only
Date VisitFebruary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport is a nightmare"

(Germany)

Not Verified | This airport is a nightmare. Think that they had the chance to build an airport from scratch and make the most pleasant place to flight from or arrive to, and they built such a mess. A child would have planned it better. Really long queues, never ending security check, the personnel doesn't speak English. There is just one lane of electric staircases! Why? They could have made at least three. On top of that they are blocked and you can really pass through easily. Walking times are a nightmare, there is no way to walk faster. They should have learnt from Amsterdam, they did this very well. It's hard to believe this airport was finished in 2020. It feels like 60 years old. Tegel and Schönefeld were better.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the signage is terrible"

(Ireland)

Trip Verified | I work as an airline pilot so have visited quite a few airports over the years, many in very poor countries. By a very considerable margin, this is the worst airport I have ever visited, and would discourage me from ever visiting Berlin again. For such a simplistic design, the signage is terrible and the queues at passport control both inbound and outbound are a disgrace, amazingly for intra EU travel. Staff were rude. The security process was again the worst ever experienced. Although the counters could easily accommodate three people at a time to prepare their trays for x-ray, staff were only allowing one at a time, tripling the processing time. The signage on the train platforms is abysmal, not one to indicate where stairs or lifts might be until you stumble across them. This building has everything you'd expect from a German airport experience, and again, would seriously discourage me from ever returning to Berlin city again.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"This airport is a total disaster"

(Sweden)

Trip Verified | This airport is a total disaster! The management at the new Berlin Airport seems to not have learned anything from last Christmas chaos. The staff is unfriendly and you can tell that they like to piss you off with slow security. It’s just a horror to fly from here. It’s is amazing that the capitol of Germany can have such a appalling airport!
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have experienced"

(Germany)

Trip Verified | BER is the worst airport I have experienced, and I’m a million-miler/Platinum SkyTeam Frequent Flyer. The signage is abominable, the waits at security are interminable, no special line for First Class passengers on KLM or Air France and the security staff are rude and entirely unfriendly. And for those of us who live in West Berlin (Charlottenburg) and are travelling with more than one piece of luggage, there is no comfortable way to reach the airport for an early morning flight, save for a €60 taxi ride. That this dreadful airport replaced convenient, civilized, and friendly Tegel Airport in West Berlin against the will of the majority of Berliners is a scandal bar none.
Experience At AirportDeparture Only
Date VisitDecember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"security waiting time was approx 1 hour"

(Netherlands)

Trip Verified | On arrival no comments, connection by FEXtrain to city centre OK. Departure, specifically Security check, disastrous. Not crowded at all the 7th of January, just a few lines open: so far so good. But several personnel together were checking every single passenger one by one and so the queue was not huge but the security waiting time was approx 1 hour for approx. 50 people . Security officers speaking barely English and put nearly every single piece of baggage in a single box, liquids-bag separate, officers overlooked every single liquid bottle wrt content and counted whether the total wasn't above 1 liter pp. Only one Plastic pack per person, and not a too big bag otherwise you were obliged to repack in a smaller bag and throw away the rest. Person in front of me had to throw away some medication as well because it doesn't fit in the bag. Nearly missed our flight due to this non-pragmatic attitude which leads to unexpected long process times. I understood this airport is only opened since 2020. Looking to a more crowded post-COVID time; this airport will have a serious problem with current working procedures and attitude.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Endless queues immediately form"

(Germany)

Not Verified | Ugly provincial airport with narrow aisles. The architecture is undemanding and uninspiring like a bus station. Apart from the woods chosen, the design looks like a freshman's first attempt. There are far too few check-ins and they are far too close together. Endless queues immediately form, through which one can hardly get through. To be fair, I have to say that this was not the case today on January 2nd due to an extremely low number of passengers. But last October it was disastrous.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have ever experienced"

(Germany)

Trip Verified | I won't repeat all the negative comments. I will just say that BER is by far the worst airport I have ever experienced. It is even worse than SXF which takes some doing. But let me mention one small issue that is totally telling about the inept, arrogant and uncaring management that operates BER. I am 72 years old. The walking distances involved are extremely uncomfortable for me because unbelievably none of the travellators work, not one in my experience. In multiple visits over a six month period they have never worked. That makes the lounge access I expect for my business class ticket out of the question. But at least the management could provide hand luggage trollies at minimal cost. Athens airport provides them even though the walking distances are much less. The fact that hand luggage trollies are not available at every gate points to a management that just doesn't care. They don't care because they know that as Civil Servants there will be absolutely no consequences for their failure to manage properly. The cost of a few trollies would be absolutely minimal.
Experience At AirportArrival Only
Date VisitDecember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no