Berlin Brandenburg Airport

✅ Trip Verified | The security at this airport is comically slow. It almost feels like they do it on purpose, and we are getting pranked. Agents are rude to complement the bad service. My backpack was sidelined, they emptied by returning it upside down, without finding anything, and then left me there having to fold and repack everything.

Not Verified | I fly more than 120 times per year and this is the worst large airport in Europe by far. Security controls are the slowest I have ever experienced. Personnel at security and gate should be replace entirely: they are rude, not qualified, sloppy. Food options are few and terrible. Parts of the airport are not working or are still under construction / set-up. Functionality is poor, with escalators available only to go up but not down, narrow corridors, small bathroom facilities. Even though it is not a big airport, you have to walk for hours to get where you need to go. Simply put, an airport that should not exist as it is. Berlin waited 20 years to end up with this awful place.

✅ Trip Verified | This airport is a disgrace. The system of multiple security lines is absurd and does not ensure that passengers are treated on a first come first serve. Queues at security are consistently unacceptable. Despite the recent opening xr scanning machines are of the old generation not able to process liquids and laptops without removal from the bag. Restaurant brands inside the airport are of the lowest quality serving horrible food. Even basic facilities such as escalators both ways to and from food court are missing. Amazing that after 9 years of delay and Eur 4bln overspending. We leave the main airport in Germany in this state!

✅ Trip Verified | Security checks impossible and guards really nasty with tourists. No one speaks English and checks are out of markets standard. After making me queue for 40min in T1 they closed the security check for no reason and sent me to T2. My flight was T1 and I have a partial disability. Even if I flagged it they did not allow me to pass. Never seen something like this in other German airport. Security needs to relax

✅ Trip Verified | This is the worst security control in the world. Long queues at every time during the day, old style security systems without the "slot" organized security checks, rude employees. I travel here 2 times a month and it is always always bad.

Not Verified | Security check at both extremity of terminal then very long queue a security check - food court with minimal choices and very poor seating - also very limited seating in waiting area.

✅ Trip Verified | This airport is the worst in Europe I’ve encountered in all my years travelling. I arrived two hours early for my flight and spent two hours trying to check in and clear security. Arrival was fine, but my departure was worse. There were over 300 passengers waiting at a check in gate, with just 3 lanes open for two flights. One hour to check in, 45’ to security and 20’ to gate A35!!! I've ever seen waiting for the check in and security checks so long that they made me miss the plane. Unpleasant staff, long distance to gates. The design of this airport (although recent) could not be worse. Nobody wants to help you, everyone treats you badly, it is clear that it is an airport that does not work, the staff is stressed, very serious, no kindness. Seriously is this a new airport? How can it be so bad? I guess they don't want you to visit the city! Avoid if possible.

✅ Trip Verified | Like others this is a nice looking airport and clean. It defies all the great transport and organisation in Berlin I have experienced in 10 days here. Germans should be ashamed. Confusing signage, no explanation that gates are up to a Km walk away if yours is 40 something. Very few food and drink outlets and all closed at 8pm on a Saturday. Only duty free and that’s at the start a long way from passport control and no return. Like others I have to say one of the worst airports I have used for facilities.

Not Verified | Flew with Aer Lingus to Dublin. Check in is really slow about 1.5 hours. Security is disorganised and slow takes another hour. For the ravel to Ireland extra passport check takes another 20 mins. This is off peak non holiday time. I would hate to be travelling during peak seasons. Staff are friendly and spend a lot of time talking to each other. Very laid back attitude. Airport is clean. No moving walkways so for people with impaired mobility you may have to find someone to push you as it can take 20 mins to walk to gate at normal pace. Sad for a new airport that they can’t seem to get the basics right. Safe travels and if you fly from Berlin- take at least 30 mins more than average airport if you have check on luggage. I fly regularly from Berlin. It’s better with hand luggage

✅ Trip Verified | Snail's pace security! Passenger in front and the next one is not allowed to go ahead until the one in front of him has passed, although there are 5 empty trolleys and the second employee was only there, although everyone in the queue said that they would miss their boarding. There is a lack of logical thinking, dynamism and willingness to work. Schneckentempo security! Passagier vor und der nächste darf nicht voran bis der vor ihm durch ist, obwohl da 5 leere trolleys stehen und der zweite Mitarbeiter nur da stand obwohl alle in der Schlange meinten dass sie ihr boarding verpassen. Es mangelt an logisches Denken, dynamik und Arbeitswilligkeit.