Berlin Brandenburg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 4 reviews
6/10
No Skytrax Rating
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2/10

"Security area is slow and so small"

(Germany)

Trip Verified | First the airport is far outside the city, at least 45 min travel distance. The airport is small, business like, Rewe or restaurants are minimal, no idea how they ever provide for all passengers. Security area is slow and so small, only one of 10 security areas is open, even there they don't want to work. No seats in the waiting area in front of the gate. You must stand in the path or sit in the window frame. Announcements are so low that you don't understand what they saying. All together poor service on a middle sized airport, size like Mallorca.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"What a huge disappointment!"

(Denmark)

Not Verified | What a huge disappointment! Architecture is big and brutal and obviously designed many years ago. After having waited for 10 years we get a crammed airport, security was a mess. Then obligatory entrance through a supermarket, that makes further walking into a timewasting experience. Signings are poor. If I would bring my parents who would need walking assistance, they would have no chance get through here. I felt luck to find coffee! After 10 minutes walking I found a small coffee bar. Food selection is mostly cheap fast food. Otherwise lots of closed shops even if its summer and lots of people in the airport. Lucky to find electricity for the phone. Ground staff wouldn't let me on the plane, if did not have a plastic cover on my coffee (!) where did that rule come from? On top of that more than 1.5 hours extra waiting in the plane, because the airport - in the middle of the travel season - has 4 (four!) people taking care of luggage. I travel a lot and found many nice airports in Europe, and have travelled more than 200 times from Tegel and Schönefeld. Which despite its lacks I already miss!
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"this airport is a big improvement for Berlin"

(Germany)

Trip Verified | I think this airport is a big improvement for Berlin. First it is very well connected to the train system with its own station underneath the main terminal. The FEX Airport Express takes you to the city and also regional trains, long distance trains ans the Berlin S Bahn stop here. That is a big plus. The old airports had only bus connections. The airport design is warm with good materials used, which makes it look timeless and classy. It’s not something that is designed to look like a UFO and which will look like an outdated design flaw in twenty years. I also like that it doesn‘t come across as a shopping mall that happens to have planes docked to it. I don’t need that. I had no trouble using it.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"still the most beautiful airport"

(Germany)

Not Verified | Trotz Verzögerung immer noch der Schönste Flughafen. Insgesamt gibt es 3 Terminals. Das Hauptterminal 1 ist ein wirklich sehr beeindruckendes Gebäude mit Jurakalksteinboden, Nussbaum Holz , vielen Fenstern, zahlreichen Geschäften, Kunst am Bau, Ledersitzen und !!!jeder Menge Platz!!!. Ich liebe den BER. Ein toller, schöner und moderner Flughafen! Tolles Interior- und Corporate Design. Es passt absolut zur Hauptstadt und verleiht dem Flughafen eine eigene Identität. Mit den Abläufen (Check-in, Sicherheitskontrolle, Boarding, Gepäckausgabe etc.) bin ich sehr zufrieden. Alles verläuft reibungslos und relativ zügig. Toiletten gibt es jede Menge und sie sind gut verteilt. Die Ledersitze sind sehr bequem. Lufthansa-, Tempelhof-, Tegel- (ab Frühjahr) und Zeitgeist-Lounge runden das Angebot ab. - Despite the delay, still the most beautiful airport. There are 3 terminals in total. The main terminal 1 is a really impressive building with Jurassic limestone floor, walnut wood, lots of windows, numerous shops, art in construction, leather seats and !!! lots of space !!!. I love BER. A great, beautiful and modern airport! Great interior and corporate design. It fits in perfectly with the capital and gives the airport its own identity. I am very satisfied with the processes (check-in, security check, boarding, baggage claim, etc.). Everything is going smoothly and relatively quickly. There are plenty of toilets and they are well distributed. The leather seats are very comfortable. Lufthansa, Tempelhof, Tegel (from spring) and Zeitgeist lounges complete the offer.
Experience At AirportArrival and Departure
Date VisitFebruary 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes