Berlin Brandenburg Airport

✅ Trip Verified | Dirty toilets, very long queues, long walking incomparable to even more busy airports, some travellators not working, unclear signage, no charging sockets under waiting seats and very few charging stations. Unbelievable for an airport in 2023 which took such a long time to be built.

✅ Trip Verified | The Berlin airport experience yesterday made me question any lingering beliefs of the myth of German efficiency. We went through 2 and 1/2 hours from check-in to getting to the gate. We would would have missed our flight if not for Aer Lingus delaying the flight for a half hour due to so many people stuck in security. First, this is the first airport I have been where there are no customer counters with the name of the airlines for those wanting to check in. Instead, there is a board with numbered check-in areas. That process at check-in took 45 minutes. Then, on to the hour plus security line. There are not enough security gates opened and then the gate agents are challenging every 2 ounce tube of toothpaste. There is apparently a rule that all liquids of any weight must fit into a tiny zip lock bag. And they have no sense of urgency. People were cutting the line all over the place.

✅ Trip Verified | Long walks. Confusing signs. Badly organised and laid out security. Next level rudeness and hostility from staff. Food is of course expensive but as a bonus there's a poor choice and inadequate seating. No water fountains. Not enough toilets. Not enough seats at gate. Absolutely nothing to recommend this airport. Possibly the worst I have experienced having travelled extensively for 50 years. Avoid at all costs.

✅ Trip Verified | Airport staff are not very friendly, and the airport has very little in the duty free and food sections, especially terminal 2. It is not a nice looking airport either, and is very ugly.

Not Verified | Dreadful airport - no baby changing facilities on arrival - had to change baby on the floor. 50 minutes to get through passport control - all automatic passport machines out of order. No toilet facilities until after exit-lifts broken - v hard to bring twin toddlers through the airport. Pushchair not delivered until baggage arrived - how did they get it so wrong at this airport

Not Verified | Unpleasant on so many levels. Our check in counter was not showing up. Luckily we checked the next one but not a person who works in the airport was helpful. Moving onto security, a gentleman was cutting the queue and the security guard went crazy, it didn’t bother anyone but he was scary crazy. Travelling with my kids, I apparently wasn’t quick enough to be in his designated line and he yelled at me, even though there was people in front of me. Waiting at the gate, sit on the floor as there is less than 50 seats for a flight with 200 seats. Whoever approved this airport is an absolute idiot.

Not Verified | The worst security I’ve ever been through. The amount of disrespect I received was too much for me not to say something. If there was a way to flag certain personnel I would. They were arrogant, incredibly rude, and frankly incompetent. There was no system. Berlin has a serious problem.

✅ Trip Verified | Particularly incompetent ground staff for Air France at boarding. On our departure from Berlin to Paris yesterday afternoon, two members of the Air France ground staff at boarding showed complete incompetence and total lack of manners. We almost missed our flight because they refused us access to the aircraft for irrelevant reasons (we were on a return flight with reserved seats). We had to wait for all the passengers to board before we could ask them to take our boarding passes, which clearly indicated our seat numbers, into account. The mistake was theirs, but instead of apologizing, they showed arrogance and bad faith, telling us that it was up to us to check our boarding passes, even though this is their job. Perhaps boarding should be totally automated, as a machine would have more empathy than this useless and unpleasant staff.

✅ Trip Verified | Berlin Airport is an incredibly frustrating and disappointing experience. The security process is a total disaster, with queues lasting over an hour and even worse, half of the security staff taking breaks despite the long lines. This lack of consideration for travelers' time is evident when you're forced to walk from one side of the airport to the other due to overcrowding at the security points. The security staff's sluggishness is beyond comprehension, as there seems to be no sense of urgency whatsoever. Even when people's gates are closing, there is no accommodation or assistance provided, leaving travelers stranded and stressed. It's disheartening to know that despite countless complaints, the airport management does nothing to address these issues. This apparent disregard for the public is truly disconcerting and disreputable. It is unacceptable to witness a situation where the airport shows nothing but contempt for its customers. To make matters worse, it appears that the same security company is responsible for the chaos at Frankfurt airport as well, indicating a pattern of incompetence and negligence. The airport's lack of organization and proper planning forces travelers to resort to dangerous measures just to make it to their terminal in time. This is particularly alarming for individuals with health conditions like asthma, as the unnecessary stress and exertion can have severe consequences. My partner and other passengers had to run to Gate 33, we both have asthma and we were sweating and could barely breath when we reached the plane. What if we had an asthma attack after takeoff? It's infuriating that an airport, which should prioritize the safety and well-being of its passengers, allows such hazardous situations to occur. Berlin Airport's management and security are utterly incompetent and seem to ignore the well-documented issues and complaints from travelers. The experience is not only frustrating but also poses risks to travelers' health and safety. It is sincerely hoped that measures will be taken to rectify these problems, and until then, it would be wise to avoid this airport if possible.

Not Verified | Incredibly incompetent security procedures that take far longer than necessary. Staff are slow, even ditsy, and seem to take a certain delight in ensuring that lines move at a crawl. The lines are disordered too and the introduction of a new reservation system not only further worsens the whole process by allocating the main security terminal for pay-to-play customers but even that is stupidly run. To think of how smoothly, and quickly, Tegel used to run.