Berlin Brandenburg Airport

Not Verified | After over 50 years of air travel, and twenty transatlantic return flights, I experienced the worst check in and airport experience at Berlin Brandenburg in September 2024. My wife and I completed the online check in but that proved to be of little help as it provided us with no means of obtaining the necessary Baggage tags for us to use the bag drop procedure. With minimal staff available, and a long line of people requiring help in fully checking in, we lined up for over an hour before we were able to check our bags. We then lined up for 45 minutes I'm order to go through security. The treatment we received going through security was appalling. My wife and I are not fluent German speakers and when we did not immediately fully understand the instructions, they were simply repeated louder and in a very exasperated tone. We were then thoroughly frisked iand required to take up pistures difficult for those in their seventies. It felt as though we were being punished and the hostility was palpable. Throughout Berlin Brandenburg the lack of Lufthansa staff to respond to inquiries was a problem and we were unable to get necessary information about our connecting Lufthansa flight. The signage in the airport is very poor especially for those arriving at the Flughafen Berlin railway station and there were no staff around to help people. I'm future we will avoid Berlin Brandenburg and use a different airline than Lufthansa.

✅ Trip Verified | It's been the third time that we had to depart from this airport and it's not getting any better. The way this airport was designed is inefficient causing long lines at security. It's a nightmare to watch how slow the entire process works. Security staff on all three occasions have been rude despite us speaking German, making sure to lecture us in one way or another. It took an hour and a half to go through it and if our flight hadn't been delayed, we would certainly have missed it. We travel a lot on business and Berlin must be the worst airport we have ever experienced. As we have to return to Berlin at some time, we are flying into Hamburg in the future to avoid Berlin Brandenburg. It was a disaster even before the delayed opening and if they don't change the staff's attitude nor security layout and operation, it should be shut down again.

Not Verified | We have used the new BER airport a couple of times and overall experience is sub-par for a new airport. The airport feels cramped with limited processing facilities that are not fully functional (manned) that results in some minor congestion and unnecessary delays. Whilst being new the airport is not particularly pleasing aesthetically compared to other major airports. As a capital airport it lags behind many other airports, Changi, Munich, Hamad etc. Should be much better. The airport is quite well serviced by coach, taxi and rail transport to the city and access for vehicle traffic into and out of the airport is quite well designed and functional.

Not Verified | Disorganised airport. Security controls too long. Food Hall small and with few offer. Burger King closes at 6 pm. Cannot understand why they close so early. Mountains of garbage at their restaurant, tables very dirty. At the Tegel Lounge the receptionist does not speak english. Really poor airport. If you fly from T2 the taxy driver needs to drop you off at T1 and then you have to walk around 400m (not covered). Is the famous German organisation and precision??

✅ Trip Verified | Terminal 2: security woman was screaming and cursing at me when I did not understand what she was saying in German. Most people at the airport security refused to speak anything but German and were rude.

✅ Trip Verified | I had a very bad experience starting with Berlin Airport. The employees at security check very slow and short staff, passengers lost flights because they are very slow. I was enjoying my vacation In Germany but this airport was very disappointing and unorganized.

✅ Trip Verified | Berlin Brandenburg (BER) is not probably, is definitely the worst airport I have ever been in more than 20 years of flying all over the world. It is an embarrassment to Germany with its stereotypical image of order, organization and respect. As many times the case, things are not always as they are marketed/sold, but here the gap is truly wide. In my ranking of over 200 airports I’ve been at, BER “excels” as the international airport with the most miserable/rude staff I have ever had to deal with, a definite 0/10. Probably never flying from here again.

✅ Trip Verified | Insane long check in times and staff working slowly like they don't give a damn. I have now for the 3rd time experienced the longest check in times in Europe. Up to 1 hour. The staff works sadistically slowly and is being overly pedantic over just about everything. Also, way too little toilets and some gates don't even have dedicated sitting spaces. Considering that BBA is Germanys capital airport and the time and cost to build it over the past years, it's just an utter and total embarrassment for entire Germany.

Not Verified | Waited for my luggage for 2 hours, this airport is the worst managed airport in the world. It has been 2 years (48 months ) that Corona pandemic has finished and they are still blaming that on Corona that they don’t have enough staff.

✅ Trip Verified | The worst airport far from old Berlin Tegel. Poorly managed. Is being 3 times in a year period that I had to wait for my luggage 2 hours. Excuse for that - not enough staff. Is this my problem?!