Belgrade Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 55 reviews
6/10
No Skytrax Rating
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1/10

Belgrade Airport customer review

(Canada)

Flight cancelled due to technical problem employees barely helped customer service wasn't good. It was +40 outside and the air conditioner did not work in the airport. I went in search of a bottle of water and walked for mile across the airport but all stores were closed and there were no facilities around. Facilities and shops are poor for a long wait.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Belgrade Airport customer review

(Japan)

Clean and well-designed airport. It does show age here and there but overall is well- maintained and convenient on both departure and arrival. Passport control did not take long luggage arrived extremely quickly but to be fair it seems only two flights had arrived simultaneously at that time (including mine). On departure check in was very quick gate easy to find. the only definite improvement that could've made things better would be either enlarging the waiting area in front of the gate or adding some facilities such as vending machine. There was a 2nd (and visibly less strict) security check at the entrace to the boarding gate waiting area which probably can be abolished and the waiting area joined to the main terminal area. Aircraft arrival/departure taxi times are very short since the airfield has a relatively simple layout.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Belgrade Airport customer review

(Australia)

I find it very disturbing that after a long flight the first thing you see is the very grumpy face of the passport checking officer who cannot even be bothered to say hello. As far as departures go if you do not have a few euros to slip into the officers hand you are not going to get far. I understand that there is not enough funds to make the airport up to the European standards but a smile and good customer service will get you much further.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Belgrade Airport customer review

Belgrade Nikola Tesla Airport is getting better slowly but surely. Recent positive changes I noticed are that smoking is banned throughout the terminals except small designated area airside near gate A5 if I remember. Also I saw some WIFI points airside as well. More and more shops are added day by day but lack of proper decent restaurant is obvious thou they recently opened a self service one near A4 which seems really nice. Departure terminal 2 and arrival hall look spacious bright and modern. What needs urgent renovation are transfer desk and airside paths and waiting rooms all the way from A1-A8 as they were used even during the renovation process thus look really worn and do not match the rest of the renovated terminal 2.
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4/10

Belgrade Airport customer review

I have used Belgrade Nikola Tesla Airport three times so far and satisfied with it. Maybe my expectations were low to start with but the airport is clean spacious (for its size) and the staff is friendly. What I dont like is lack of a real restaurant with the real menu. From what I understand they are planing further expansion and adding more 'activities'.
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3/10

Belgrade Airport customer review

Having no other Intl airport I arrive and depart through Belgrade Nikola Tesla Airport (Nikola Tesla Intl. Airport). I would restrict my comments to taxis. It is way too bad even for us Serbs and I can only imagine how it is for foreigners. many times while waiting for a friend to pick me I had to guide a foreigner through the process to avoid being ripped off by semi-legal taxi drivers. To avoid being ripped off for foreigners it is maybe the best to either have someone pick you or to call national taxi to pick you as soon as you land so that they can arrive from the city by the time you pick your baggage.
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3/10

Belgrade Airport customer review

Totally agree with M Scott but would like to add that annoying thing is that coffee shop did not accept Euros only Serbian Dinar - still can't believe I couldn't buy newspapers airside. The good thing is kids room where kids can play and leather lounges are very confortable.
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2/10

Belgrade Airport customer review

The airport looks modern and clean but its facilities are very poor particularly airside. There is nowhere to buy a newspaper or magazine few places to eat and even fewer places to sit. Perhaps it's an attempt to make you spend time in the duty-free shops which are well- stocked but charge rip-off prices for everything (two or three times what a supermarket in the UK would charge). Smoking is permitted in the terminal building and it can be difficult to find a place to sit or eat that is not smoky. Public transport to and from the city is limited to a single bus once an hour (on the hour taking about 40 minutes in each direction). My advice would be to check in online where possible and spend as little time in this aiport as you can.
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3/10

Belgrade Airport customer review

Used the airport this morning on BA to Heathrow. The main gripe I had was the lack of an airside currency exchange counter. There is an exchange on the ground floor by the check-in desks and one upstairs in the Raffiesen Bank by passport control but I decided to keep my local currency for a bit of shopping on the other side of immigration. However there is only an automatic exchange machine which wasn't working. The lady at the information desk agreed that it doesn't make sense not to have one airside. I think the duty free shop does accept Euros but the smaller shops and the cafes do not. The other main omission was no proper restaurant facilities. There were a number of cafes which served sandwiches cakes and other snacks but no "restaurant". Aside from those points it was an acceptable airport for its type.
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4/10

Belgrade Airport customer review

I was in Belgrade in October. The airport is very clean and staff very friendly. It's a little bit small but there is a very good bus connection to the city. Also there are enough taxi cars and you can rent a car too. I wish this airport will be expanded.
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