Belfast Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 164 reviews
2/10
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1/10

Belfast Airport customer review

(United Kingdom)

The most horrendous airport. Security over zealous and jobsworths. They make travelling by air the most unpleasant experience imaginable. Before they made changes to security I had never come across such a disorganised and unacceptable processing times - now it is quicker but equally ridiculous. Removing the landside retail outlets has taken away any remaining character it had although the food outlets were very poor quality. The only good thing there is Starbucks but that is looking shabby now and needs a clean/facelift.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Belfast Airport customer review

(United Kingdom)

Unbelievable experience with security. Do they really think a 60 something granny flying to Newcastle is a threat? They tested my creams - don't know what for or what it achieved body searched me twice etc. Place was empty - maybe they were bored. Then through to the one cash machine which never works. Poor selection of food. Poor seating - wire mesh.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Belfast Airport customer review

(United Kingdom)

Since my last trip earlier this year it has changed again. The long stay car park cost me about £25 for one week earlier this year - now £40. There is also now a £1 drop off fee for anyone getting a lift to the airport once you have turned off the main road in to the airport grounds it is a 1 way system and you are committed to driving through the system with no way of avoiding a charge of some description! Once inside the terminal the landside is the same as it has been since the changes started to be made. After the security check the airside has changed a lot. There is little space to relax now with far too much emphasis being placed on trying to ring money out of passengers though the retail outlets. Apart from a couple of rows of seating in the middle of the departure lounge all other space and seating has been given over to food and shop outlets. All in all travelling through Belfast International seems to become worse with each visit. There is no thought given to making it a nice experience travelling through and instead all changes are geared to shoehorning in more retail units. Since the start of redevelopment I've seen no changes that really the improve passenger experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Belfast Airport customer review

(United Kingdom)

Security staff could learn how to provide their service with a little more friendliness. I've never found them rude as such but from time to time a little abrupt. As the airport is in transition from old to new it's hard to give a real opinion as the last few times I've been it's been different on each visit. On the plus side the new bits are clean and bright. On the minus they have lost the great charm of the old airport and the addition of the new shop units in the airside section (that until recently was landside) now cover what little window area there was. I like airports that let you see the planes taking off and landing. The viewing gallery has been gone for some time now sadly closed but still there. No real change to the function of the airport and the passengers ability to pass through that is genuinely noticeable so for me what is mainly cosmetic change may look more modern but it has lost as many points of charm as it has gained in modern appeal. The only real gripe that I think would be the same for most would be the quality of food and its price! Starbucks is the only reasonable place to go. Inbound the walk from baggage reclaim to the exit is a little anonymous by that I mean you walk along a few blank empty corridors that leave you wondering if you've taken a wrong turn! Not a bad airport but room for improvement and I think the planners need to recognise this place had a charm and it shouldn't be buried in a drive to have a bright white clinical looking new layout.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Belfast Airport customer review

(United Kingdom)

I fly through this airport quite often and although its new entrance and security area are quite nice I do miss the old landside eateries and cafes and especially the viewing gallery! Its a bit of a mismatched airport with some parts being brand spanking new and clean and some other parts still looking very old and dated. Gate 22 is the only gate with an airbridge (most of the carriers are low cost anyway) which was recently replaced with a newer one and is used by Continental for the flight to EWR. I find the security staff quite rude and tend to run you round like cattle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Belfast Airport customer review

(United Kingdom)

Passing through Aldergrove late morning was a doddle. The new security area is bright and clean and there was hardly anyone else in the queue at all. I was through fairly quickly and discovered the old Burger King and Food Court area once a landside area has been incorporated into the airside area so there is a much better selection of eating places to choose from whilst waiting. It looks as if the money being spent on the airport will be worth it in the end. I departed from Gate 16 and it is worth noting there are no toilets down at this level. The closest are beside the Business Class lounge before going down the steps towards Gate 16.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Belfast Airport customer review

(Italy)

Security staff are rude customer services are non-existent and a shock for the modern airport. Unless I am really pressed I prefer to avoid Belfast International Airport and use Belfast City or Dublin.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Belfast Airport customer review

Poor signage throughout. The new security area was slow to get through (half an hour last Friday) staff scrambling to retrieve the trays why no automatic rollers? is this a temporary arrangement? poor system for the queue after the end of the roped of area queue people all over the place! with one poor man trying to keep order! Then the security staff were not particularly pleasant at all. Poor layout/design all round. Have flown in and out of Bristol for many years and it all goes so much more smoothly there!
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3/10

Belfast Airport customer review

Not a bad airport facilities are ok it's clean and easy to get around. My one gripe is the quality of food vendors with prices over and above what you'd pay at even Heathrow! Security was easy enough to get through and staff pleasant enough.
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3/10

Belfast Airport customer review

Have used this airport twice in recent weeks and was impressed by the new security area which now the space formerly taken by the WH Smith landside store. A staff member managed the security queue effectively and it did not take long to negotiate. My long standing gripe with Belfast Intl is that the baggage reclaim area in arrivals is open to all and sundry. I've always though that it would be very easy for a bag to be removed from the carousel by a non- passenger. At every other airport I've used the reclaim area can only be accessed by arriving passengers.
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