Belfast Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 176 reviews
2/10
No Skytrax Rating
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3/10

"Toilets absolutely disgusting"

(United Kingdom)

Trip Verified | Toilets in baggage hall absolutely disgusting. Smell of urine would have knocked you down, no toilet roll or soap in dispensers and not a cleaner in sight. What a welcome for any visitor to northern Ireland.. This problem needs addressed urgently
Experience At AirportArrival Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"shocked at the poor standard of cleanliness"

(United Kingdom)

Not Verified | In general the airport is tired and shabby and in urgent need of a total upgrade but I was really shocked at the poor standard of cleanliness at this airport. The ladies toilets throughout were awful. Granted we were flying out at a busy time, but arrived back at a quieter time in an evening. Many toilets were blocked, dirty and smelly!! No evidence of cleaning staff around, which is evident at most other airports. What a welcome to visitors from other countries!
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I will avoid flying from here in the future"

(United Kingdom)

Trip Verified | Worst airport I have ever experienced. Dirty run down and the queues for passport control are a joke. I fail to understand why they cannot invest in passport check machines like every other airport I have travelled through. We waited an hour and a half for our baggage which is an absolute disgrace. I will avoid flying from here in the future at any cost.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Despite all the negative reviews there has been no improvement"

(United Kingdom)

Not Verified | Saturday at 5pm. No access to Lounge - second time this year. Unable to get information from anyone re reason. Food outlets appalling, unhealthy, over priced. I was getting late flight to Nice and had hoped for relaxing experience. Despite all the negative reviews there has been no improvement, actually deterioration.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Consistently the worst airport in Europe."

(United Kingdom)

Not Verified | When is this airport going to be sorted out? Consistently the worst airport in Europe. Ridiculous waiting times for both passport checks and baggage reclaim every time I use it (which unfortunately is way too often what with little other choice). During a recent trip we touched down early only for no one to available to taxi us to an arrival gate which took 20mins, then a huge queue from the tarmac to get through passport checks, 30 mins, then a 45 min wait for bags. What an absolute shambles and embarrassment to visitors to our country. Gone somebody sort this dump out.
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"worst airport I have travelled through"

(United Kingdom)

Not Verified | Consistently the worst airport I have travelled through, out of about twenty I’ve experienced. Security times are completely unpredictable and could be over an hour, they make daft decisions about what gates to use (eg squeezing three flights into one small corridor when other gates lie empty) and it’s not the cleanest.
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"avoid this embarrassment of an airport at all cost"

(Australia)

Not Verified | Undeniably one of the worst airports I have ever travelled through. It is dirty, run down and in the middle of nowhere. The road to the airport needs duelling and upgrading. Better still, flatten the airport and build a new one. Trying to make improvements to this airport is just putting "band aids" on a problem that just keeps reoccurring. And the walk to the plane, in pouring rain! 2022 now and no jetways at this airport! I take it back, I noticed one jetway that wasn't being used. Please please avoid this embarrassment of an airport at all cost!
Experience At AirportDeparture Only
Date VisitDecember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"waited 45 minutes for our luggage which arrived soaking wet"

(Ireland)

Not Verified | Just returned from a lovely holiday to a shambles at Aldergrove airport. We waited 45 minutes for our luggage which arrived soaking wet. About 100 passenger stood around in close proximity all fearing for their health as Covid precautions were nil. This problem is nothing new, even before the pandemic the waiting time for luggage has been ridiculous. The worst Airport I have ever used. Sort out luggage or more people will travel via Dublin.
Experience At AirportDeparture Only
Date VisitDecember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"It needs to be sorted out"

(United Kingdom)

Trip Verified | Worst airport for both outbound security and inbound baggage claim. We waited 90 minutes for security on the way out and 80 minutes for baggage claim - we were one of the lucky ones. For an international airport it is not reasonable. Also there was another arrival flight on top of us which when trying to remain socially distanced it was not feasible. It needs to be sorted out, no wonder airlines aren't flying from the international.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Continues to be one of the worst airports"

(United Kingdom)

Not Verified | Continues to be one of the worst airports in the world to travel through. From only two staff on easyjet bag drop lines meaning waits of over 1hr to get your bag dropped then only two lines open in security. Taking over 2.5hrs from entrance to airport to clearing security.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no