Beijing Capital Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 234 reviews
3/10
4 star Skytrax Rating
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4/10

Beijing Capital Airport customer review

(Australia)

T3 is fantastic T2 is a little bit dated but services are good. Immigration staff are friendly and efficient. heaps of shops and cafes. The only is internet there is no free wifi services at PEK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Beijing Capital Airport customer review

(France)

Beijing Airport has a lot of superlatives and is fantastic when everything goes smoothly. I was delayed coming on Air China from Hangzhou (bad weather in Beijing will probably appear later in the statistics as pollution-free day) and had to catch Air China flight to Frankfurt. This flight departed just when we landed. Transfer desk is useless: they send you to ticketing in ticketing you have to wait in queue (whereby Chinese people do not queue they just push you away) and when you are done with ticketing you wait in queue (same style as before) to get accommodation. The whole procedure took almost 3 hours.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Beijing Capital Airport customer review

It has a good and cheap connection with the city and although huge it's very well organized and you can find your way easily. But due to its size you have to leave enough time for check in gate transition etc. Among his disadvantages was the luck of proper services for disable people. If it wasn't the polite and helpful personnel I don't know how easily we could have made it. Another big disadvantage it was that the very expensive restaurants and cafe facilities. We paid 30RMB~3Eu for a plain and small sandwich and 27RMB for a small glass of juice!
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1/10

Beijing Capital Airport customer review

Had a connecting International flight in Beijing and could not get proper directions. Airport personnel were indifferent and unhelpful with one person even asking for money just to tell me where the Continental Airlines counter was. My son and I had a miserable and tiring time filled a ton of forms had to go through immigration and in again!
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5/10

Beijing Capital Airport customer review

Terminal 3 is enormous but seem a bit under-used. Had a domestic transfer with Air China from YVR to SHA via PEK and was a smooth process. Had many stops and stamps to my passport and tickets but I can honestly tell you that I had no idea what I was getting stamped or checked. Still a fairly smooth process and lot's of walking involved. I felt like I walked the whole airport just to get to my next flight! Unlike many North American airports there are not a lot of opportunities to purchase snacks or water after security. If you want food I recommend eating before proceeding through security since there is not much in the departure area. Also found it odd that for such a large airport I had to be shuttled to the plane for both of my flights. Overall a pleasant experience!
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5/10

Beijing Capital Airport customer review

PEK Terminal 3 is a truly remarkable building - the sheer size of the place can be quite overwhelming. For this reason it can take a while to get from one side to the other. In my case I took nearly 30 minutes to make my way from my Dragonair flight to immigration - and this was on a quiet Sunday morning. You will never experience overcrowding! Check-in areas are adequately signed and customs staff are efficient if not a bit dismissive. Previous comments are correct: there is not a lot in the way of eating facilities once you clear immigration for an outbound flight. Most of the shopping is for high-end duty free. However this airport gets full marks for cleanliness ambiance and efficiency. Overall a very good airport.
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4/10

Beijing Capital Airport customer review

Transportation to/from the airport is cheap both by bus express train and taxi. Terminal 2 seems like a low-cost terminal and waiting lines are usually long for those flying economy. And a lot of flights depart a bit late. But Terminal 3 is a piece of art. It's huge and from the inside it's really beautiful. As stated by P Smith it's also vastly underused which means I never had to wait was it for immigration security check or anything else. You have free power outlets for your laptop with free Wi-Fi like in Incheon for example but in my opinion with better natural lighting (although with no signs).
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3/10

Beijing Capital Airport customer review

Beijing Capital is the most ridiculously oversized airport I have every seen. It is a political monument more than an airport. On the positive side you will never feel crowded out. On the negative side there is almost nowhere to eat (including the airline lounges which are sub par) and you better leave 20 minutes to get to your gate.
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3/10

Beijing Capital Airport customer review

The new Beijing Capital Terminal 3 is architecturally fantastic especially from the air. The check-in area is huge and not too crowded and generally easy to navigate and I have always found the check-in process to be reasonably smooth whether for domestic or international flights. However things go downhill from there. Although the check-in area is huge all the passengers are congregated into one smallish area for access to the gates. Domestic passengers have it easy in that once through the security check the gates are right there in the same building as the ground side area. But as in the old terminals at this airport it seems like the airport authority likes to bus as many passengers as possible to remote stands which is simply ridiculous in a modern airport. It is even more ridiculous when you are on the bus looking at the airport with most of the gates unoccupied and all the planes parked a mile or so away on remote stands. I have travelled on domestic flights through this terminal eight times since it opened last year and only once have been to a proper gate. As for the international passengers all have to go down two escalators to a train that is often broken. You then get transported out to the furthest of the three buildings at the end of the dragon (the intermediate building is not in operation yet) where you then immediately go into the passport control and tiny queuing areas for security. Once through into the airside terminal be sure to have a jacket as it is always about 10C in that building. There are lots of glitzy shops to spend money in but almost nowhere to eat. For such a grand project there are so many small problems with this airport that could have been fixed with just a little thought. Regardless of this it is still 100 times better than the two other decrepit terminals at this airport.
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5/10

Beijing Capital Airport customer review

T3 is fantastic! Huge beautiful and well organised it puts many other major airports to shame. There are places where you can sit quietly and relax which is actually what I prefer to do at an airport rather than eating or shopping.
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