Beijing Capital Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 207 reviews
3/10
4 star Skytrax Rating
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5/10

Beijing Capital Airport customer review

(Australia)

Immigration process was smooth both for landing and departure officers friendly and efficient - some officers also prioritised passengers with small kids go through special lane. Luggage arrived ahead of me. Airport express train was great no queue for taxi either. Air China business lounge was good - the suggestion for PEK is shopping staff are not that helpful and very limited choice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Beijing Capital Airport customer review

(Canada)

T3 is just massive. Inside the passenger terminal there is no Starbucks Dunkin Donuts or other western franchise. Instead a Chinese coffee shop where they sell a tiny cup of Americano for 5 dollars. Duty free shopping was a nightmare too - poorest service I've ever had. Airport immigration? Slowest ever! I simply have no idea why this airport received 4 stars.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Beijing Capital Airport customer review

(Canada)

The design and structure of the airport is very similar to that of Hong Kong's Chep Lap Ko airport. The staff are quite cold and indifferent whenever they are asked a question. After immigration more international stores (Starbucks MacDonalds etc) should be opened.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Beijing Capital Airport customer review

(India)

T3 is massive possibly the largest terminal I have been in. Given its size the distances are large and time consuming. The terminal itself is very clean airy and well designed. Some English signage missing or confusing. Immigration both ways was fast and efficient. Luggage wait negligible. Wireless internet didn't seem to work. The retail and food options need improvement. More taxi bays required - we had to wait almost 30mins in subzero temperature to arrive at the head of the taxi queue.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Beijing Capital Airport customer review

(Canada)

T3 is huge beautiful clean and new although a shocking lack of amenities airside compared to HKIA for example. Getting through Immigration & Customs was smooth & officials are friendly & pleasant. I used T1 for a domestic flight to Xi'an. While it is older & smaller it is still very clean & the staff are friendly enough. Many domestic flights board from a bus that takes you from the terminal to the plane on the tarmac so that feels like a bit of a throwback to an earlier era.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Beijing Capital Airport customer review

(Japan)

For my flight from Hiroshima via Dalian there were two pick-up areas for the baggage one for Hiroshima and one for Dalian but there were no signs in English for the Hiroshima baggage so I had to go back into the immigration / customs area and start again. There was no problem with this so I suspect that it often happens. Given the huge size of this airport I cannot understand why planes are still parked away from the terminal and buses used to convey passengers with the inevitable free-for-all. For the return trip I was accompanied by a Chinese guide so the check-in procedure was very smooth. It took about five minutes so there was no sense in having to arrive three hours before departure. I flew Business Class so the ratings are higher.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beijing Capital Airport customer review

(Canada)

This airport is huge and airy with a wealth of shops in the area near the gates. Despite the presence of people movers some distances are unnecessarily long. The hairpin turn before immigration services is a case in point and Transfer passengers desk needs to be more clearly signposted. Perhaps most problematic about this airport is the lack of wireless internet service. It is advertised in a number of places but never available. The information desk staff seem unable to provide assistance with this matter. One good thing about this airport is the presence of showers for use for a nominal price.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Beijing Capital Airport customer review

(United Kingdom)

We used Terminal 3 flying in from Helsinki and had no problems at all - short queues at customs and immigration a bit of a long ride on the train to collect your luggage but a lot better then having to walk that distance. On leaving set off from hotel nearly 4 hours before the flight but taxi journey only took 35 minutes check-in took 10 minutes so we had a lot of time to kill for our 10:55 flight. Terminal 3 could do with some more western food outlets the one we used (a famous country & western singers eatery) the staff had a very poor command of English - apart from that a very good airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beijing Capital Airport customer review

(Sweden)

I was in transit at the Beijing Capital Airport. First impression was the airport is huge and clean. However there is only 1 Chinese restaurant operating there. And their service is on- par or lower than the fast-food restaurant. Before getting into the main transit hall transit passangers (even does not entry the country) are subject to the queue of the immigration control. After that yet another baggage scanning. First many didn't understand what was needed of them (look at the web-cam for photo shoot) and this makes the officer angry. Probably those who work there has very little interest to speak English to the international transit passengers. I like the fact the airport provides power terminal for laptop and etc.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Beijing Capital Airport customer review

(China)

International Check in is not bad. They need bigger notice boards to say where your flights are checking in. A long way to go to the aircraft via a train which doesn't hold near enough people. Returning to Beijing is a absolute shambles. Clearing customs can take a long time as they don't have enough customs windows open and you can wait forever if 3-4 flights arrive at once. Then there is the train to the baggage collection. If you have any oversize baggage you have to go miles to find it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no