Beijing Capital Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 207 reviews
3/10
4 star Skytrax Rating
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6/10

Beijing Capital Airport customer review

(United States)

Agree with the comments on cleanliness. Disagree on some signage - not clear where you transition from domestic to international - there is a sign but you have to be looking for it. Staff English skills are hit and miss if you ask them the same question they hear many times a day they can handle it but the slightest deviation and they struggle but they are friendly. There is lots of walking security is long and laborious. Had a long layover outbound and a short one on the return my opinion is 2.5 hrs between flights is the minimum.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Beijing Capital Airport customer review

(United Arab Emirates)

We had a 3hr 30mins stopover in T3 and were very impressed by this terminal. Signage was good terminal was immaculately clean shops were decent and there were several relaxing areas with long chairs two 'Temples' with a small pond and a few benches. Finding an ATM was hard but there were several Bureaux de Change. The only annoyance was that we had to go through a separate immigration queue on arrival even though we had an international connecting flight outside of China.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Beijing Capital Airport customer review

(France)

Very good impression on arrival less than 30 mins from aircraft to taxi. Unfortunately taxi drivers don't speak English. On departure check in counter open 3 hrs before flight very good no queue at security checks or customs. duty free area - not enough shops. Quiet airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beijing Capital Airport customer review

(Sweden)

Newly built and looks pretty good. If you have to stay in the airport for more than an hour you will quickly become bored. Very limited in both shopping and eating. Staff are not very friendly and security is a hassle even in transit. English speaking personnel is rare.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Beijing Capital Airport customer review

(Canada)

We flew through Beijing on our way to Delhi and then back to YVR. The new terminal is big and clean. You have to walk a lot. The airport seemed deserted even at 8 pm. Limited eating facilities close to gates with no international flavour and choices. There was a small tea shop near our gate and it had one piece of cheese cake and had just ran out of milk/cream for coffee. The map showed the restaurants were 10 mins walk from my gates. I tried to use the automated phone using my credit card but the instructions were not clear and I just gave up. The terminal was cold so were the personnel working there. Take note: I was advised at a duty free shop at YVR not to buy any alcohol because it will not be allowed to go through Beijing. It is best to buy liquor there if you are in transit. But the choice is limited shops don't operate 24 hrs a day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beijing Capital Airport customer review

(Hong Kong)

So many vehicles were blocking the drop-off area at the entrance of the terminal which was a mess. The airport offers no directory of shops and restaurants. Food selections are so limited and none of the restaurants are charging a reasonable price. The train transferring passengers to terminal 3E shakes at departure and arrival is like a roller coaster.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beijing Capital Airport customer review

(Germany)

The duty free shopping is ridiculous. Were there at 8 pm and none of the shops were open. The food was okay but most of the staff don't speak English. Airport was clean but was very cold at night. At arrival very uncoordinated queues with Chinese staff shouting at people who were Europeans in Chinese - so that no one understood anything. If you asked them to speak English they became very rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Beijing Capital Airport customer review

(United Kingdom)

T2 - the 'old terminal' as our guide described it - if that's old I'll settle for it. Clean and efficient lots of shops for those who want such things enough quiet corners for those who don't.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beijing Capital Airport customer review

(United States)

I can't believe that no one has mentioned how cold it is. My wife and I had a 9 hour layover on March 21. The temperature in Beijing was about 32 degrees F and the airport did not seem much warmer. Another annoying thing is that they make you go through customs even though you are in transit and only connecting to another flight. The signage for the transit customs seemed a little lacking - customs officials were terse. Other than the coldness and redundant customs the airport is not too bad. The best and cheapest place to get food is the Chinese Fast Food place (the name escapes me). I think that if you want western food you are going to pay more for it than the Chinese food. They have lounge chairs that are good for catching some ZZZs. Just follow the signs. I've never seen these in other airports. Good Idea. They also have hot water spickets in certain locations. If you really want to eat on the cheap they sell those Ramen type noodles in heat able containers - just add the hot water. I am giving an overall Poor rating because of the cold temperature.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Beijing Capital Airport customer review

(United States)

I arrived in Beijing for a connecting flight to Delhi India. I was amazed in the new Terminal 3! Very clean modern and great staff. It was a big walk from gate to gate but they did have people movers and some small cars operating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no