Beauvais Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
2/10
No Skytrax Rating
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Beauvais Airport customer review

(United Kingdom)

I am fairly well travelled but I can say with confidence that this is the worst airport I have ever been to. I was on time for my flight and queued with the rest to get my boarding card scanned before proceeding through to security. There was only one staff member scanning so the queue moved very slowly. Considering there were 4 flights leaving within an hour of each other one would have expected more staff given the volume of passengers. I was concerned that it was getting closer and closer to the time for the gates to close but at no point was my flight called to the front nor was there a warning on the TV screen so I continued to wait patiently. When I finally got to the front of the queue at 10.02 (the gates officially closed at 10.00 and flight was due to leave at 10.30) I was refused entry. I tried to explain that I had been waiting but was ignored. Knowing how small this airport is and the fact that all the gates are in the same area it would have taken me only a couple of minutes to walk through and make my way onto the plane with my hand luggage but absolutely no regard was given to my situation and not a single staff member even attempted to try and assist me. After speaking to my friend who lived in France for some time she told me that the same thing happened when she took a flight late last year. 10 or so passengers missed their flight the same way that I did so clearly there are real issues with how they manage things at Beauvais. I have used Ryanair and this airport many times but after that experience I vow never to again. Worst customer service I have ever experienced.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Beauvais Airport customer review

(France)

Incredibly it's getting worse. Our flight lost its take-off slot because of insufficient security personnel. After a decade still no bus link to Rouen Dieppe or Amiens. Seething queues milling in all directions including passengers for Poland lost in the wrong terminal. Even the staff admit to being ashamed of the whole hideous mess. This airport has now been used by Ryanair for a quarter of a century - how long does it take to get it up to par? Why doesn't Ryanair move to Rouen-Boos airport which is just as near to Paris (ie an hour) and currently empty?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Beauvais Airport customer review

(Portugal)

I use this airport (Terminal 2) on a monthly basis because of the cost of flying. The shuttle service from Paris is good but allow extra time during peak season. Seating in the departure lounge is very limited so I tend to delay my entry there to the minimum. If you have children then you have a problem as there is nothing here for them worse still if your flight is delayed. I've not really had a problem here as I travel solo but this weekend gone I was refused a beer at the bar inside the departures area as I did not want food this is a first for me not just at this airport but anywhere in the world. I obviously was not aware of this before going through. I agree with previous comments on here that it is expensive to buy food snacks and drinks also consider the seating area at the bar/restaurant is cramped.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beauvais Airport customer review

(Ireland)

I would have to agree with D Parent 's comments on this airport. I have travelled Ryanair a lot but I have never set foot in what must be the worst airport they fly into. We fly out of Terminal 1. The airport is well sign posted from the road. We took the bus and it dropped us beside it. The check-in area was basic but efficient. My tip to anyone is do not go though security until about an hour before your flight is due to leave as once you get though security there is nothing there. Only enough seats for around 50 people in the departure lounge. We stupidly thought that maybe there would be better food in the departure lounge. All there is is a small Illy cafe which cost us 12 euros for 2 bags of crisps and 2 cokes. I know airport prices are bad but that took the biscuit. The departure lounge is so small and there was around 600 people there with only seats for 50 of them. One other poster said this airport reminded him of a barn I'd agree with that. If you can use Orly or De Gaule. The toilets were filthy too my wife refused to use them when she saw them.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beauvais Airport customer review

(Canada)

One of the worst airport I have been to. Too small for the amount of travellers landing there via cheap airline companies. Queuing for the doors to open to go into the passport area queuing for passport queuing for the bus to Paris and then on the return trip queuing for check-in queuing for security queuing for passport. I am not talking small amount of queuing! But I guess these are the type of things to expect when you travel cheap.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Beauvais Airport customer review

(France)

Since my last review the security queues have not improved - if anything they are worse. I stood in line for 1 hour! Consequently I did not have time to visit the airport shops so the airport is in fact losing money by not increasing security facilities. On the bright side there are now private car park operators off-site which brings welcome competition.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Beauvais Airport customer review

(United States)

This airport is pretty far from Paris (one hour by bus) so give yourself plenty of time. There is a dedicated bus service which is nice. The computer ticket machine would not accept my debit card since it is an American card not European so I had to wait until the teller showed up to buy a ticket with cash. Besides that bus service was fine. When I got to the airport I had to wait for the screen to tell which counter to go to for my flight then wait for an airline representative to show up. The line for passport control/security was quite long so I was nervous about missing my flight. Once I got through the terminal was quite small and the gate was right there. All in all a perfectly reasonable experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Beauvais Airport customer review

(France)

BVA-TSR. The shuttle bus in Paris are something organised but when I arrived there I had to queue and so many people were waiting there that I feared not being able to get in. At 10 AM no bus were at the starting point but at 10.15 AM 13 buses had arrived. In Beauvais low cost companies have this tiny box where you have to put your luggage to be able to get in the plane. There are people who check and ask every passenger to fit their hand luggage in the box and if it doesn't send you back to the company. The security people are nice and welcoming it's just a pain to queue for 100 meters going along bags' check identity check and security check. The airport is small but with the new terminal there are more space and room for passengers waiting in the departure gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Beauvais Airport customer review

(Ireland)

Dublin from Beauvais airport 4 yrs after my last experience but that was a nightmare I will not use this airport again and will continue flying from CDG with either Aer Lingus or Air France. Staff are not polite and not welcoming. Check in started 10 mins late no information given when staff arrived they didn't apologise no "hello" or smile they don't even look at you when talking to you. Once check in is finished you have to queue for passport check's (they check your passport 4 times in 10 meters). Waiting area is awful along with boarding the plane. They are making people queue for ages whereas staff on plane where waiving at the 2 airport staff (that are suppose to allow people board the plane but where to busy talking to each other). There were 2 accesses to the plane (at the front and at the back) one plane hostess was shouting for 10 mins to let the people board at back of plane as the front of the plane was too busy. I have flown from so many airports in the world and many French airports but I couldn't believe what I was experiencing. So many passengers also where shocked with the level of incompetence from staff. So folks just be prepared when flying from Beauvais and it is really not worth any longer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Beauvais Airport customer review

(Ireland)

Terrible - will not use this airport ever again no matter how cheap the flight! Our flight was at 3pm and we were at the airport before 1.15pm but nearly missed it. They do not seem to be able to cope and why do they have to check your passport 4 times before you even get on the plane. No queues just people herded together for 1 man to take 5 minutes to look at each passport with no regard to the mounting mass of people or that flights were waiting to take off. Chaos and stressed out passengers. It was a relief to get home and this is not what you need after a lovely holiday in Paris. Be warned too because the shuttle buses only operate at set times. We got to the collection point for 12 noon to be told that there would not be another bus until 1.15pm which would mean we and a load of other passengers who arrived at the same time and after us would not make it for our flights. Had to share a taxi to the airport with other passengers and it cost every passenger EU35 and no refund if you had bought a return ticket for the shuttle. You are not told this when you buy the return ticket and you miss the signs when you arrive as you head across the car park to get the metro or train to your destination. A lot of unhappy people so don't get caught out with the shuttle bus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no