Barcelona Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 234 reviews
3/10
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1/10

Barcelona Airport customer review

(United States)

I concur with the other reviews of Terminal 2 that say it is a horrible terminal it surely is. The walk is quite long to get to the baggage arrivals area. Worse are the security staff who acted in an unprofessional manner checking us whilst laughing. Nothing at all is funny about security checks so these clowns should be sacked. The immigration official on duty was disinterested and frankly acted very inconvenienced that passengers had actually disturbed her from reading her novel. Terminal 2 is a disaster. It had many closed shops and restaurants. There was but one place to buy a few items like water and reading material. The dining choices were so poor we had to settle for an overpriced meal at the one establishment that passed for an okay type of cafe but had very little menu offerings.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Barcelona Airport customer review

(United States)

Terminal 1 is possibly the cleanest and most relaxing international airport I have ever had the pleasure to fly through. The Terminal is open and clean. Announcements are kept to a minimum in the Terminal which contributes to a nice relaxing experience. From deplaning it is a pleasant walk through some nice shopping areas to baggage claim and onward. Speaking of baggage claim the area is large and open which prevents much of the clustering and crowding you will find at other airports. Signage is adequate and there are numerous Information Kiosks should you have a question. Note airport hotels are not marked as well but a simple stop by the Information Kiosk will reveal easy to follow directions. Note: all of my arrivals were from Schegen Countries so I cannot attest to incoming the Customs experience. The range of food selection isn't spectacular but you should be able to find something. Locating the Terminal connection bus was not difficult. Locating the Train station was easy. Be aware that Terminal 2 is like an airport in a third world country and takes about 10 or so minutes to reach by shuttle bus. Departing from Terminal 1 is easy although I do not prefer the separation of Terminal areas because you are then limited to food/shopping choices once you pass through Customs. This is however fairly common so it shouldn't come as a surprise. Finding your check in gate is simple enough (check monitors) and the security screening was a moderate wait. It was a pleasure passing through this airport on a few occasions recently.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Barcelona Airport customer review

(Spain)

I use Barcelona airport quite often and the new T1 I think is a very good concept. Easy to reach everywhere very good shopping areas and restaurants no long distances to/from boarding gates and parkings-taxis etc.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Barcelona Airport customer review

(Russian Federation)

BCN Terminal 1 is comfortable and looks modern. Everything is organised the signs are easy to notice. The line for immigration was so short and quick the security were efficient. Baggage claim took minutes upon arrival and the check-in was real quick before departure. I liked spacious waiting areas and plenty of shops with reasonable prices. I can recommend El Prat for trips to Barcelona and as a transit airport to go somewhere else.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Barcelona Airport customer review

(United States)

BCN. Notified of the departure gate 15 minutes before the scheduled flight departure and with no planes at the terminal all passengers were forced to scurry down a two story circular staircase with carry on luggage in hand. We were then crammed onto a bus that took us out to the plane where we had to climb the ladder up to the plane door. The overall service is pathetic. BCN is functioning in the past as far as service is concerned. You would do well to avoid this airport if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Barcelona Airport customer review

(United Kingdom)

T2 at Barcelona airport is one of the worst terminals I have ever flown from it is badly sign posted the security staff were rude most of the shops have closed down we were charged 60 euros for a meal that was pretty much inedible and to top it off my flight was delayed for 4 hours so endured a 6 hour stay in this awful terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Barcelona Airport customer review

(Ireland)

Terminal 2 is an absolute dump - a depressing way to leave Spain. Very little seating so no consideration shown for elderly disabled pregnant women families with small children or worn-out travellers of any age or condition. We were a family travelling with elderly grandparents and while the special assistance staff were prompt and helpful everything else about the experience was tiresome and miserable. They have acres of space and just a handful of seats/benches. The coffee bar we used was a rip-off and overpriced coffee served in cardboard. Tables and chairs packed so tight there was no room to manoeuvre baggage. Outside temperatures were around 34C that day but AirCon was barely functioning. I can't speak about Terminal 1 as I haven't passed through it for at least 5 or 6 years but I doubt that the service standards are much higher. It pains me to say that while I love Spain and its clever charming people generally speaking they don't do customer service well compared to other nations. Travelling as we do every year through Barcelona 2 however we have met some of the rudest snarling staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Barcelona Airport customer review

(Ireland)

Arrived into and departed from Terminal 2. Arrival was relatively OK although trying to locate car hire desk when you arrive in through Section A wasn't easy as they're located in Section C and signage is non existent. Departure through Terminal 2 is awful. Over 100 check in desks to service 50 departing flights but only 42 were in operation. Many of the shops both landside and airside were closed up. I first used BCN when there was only one terminal - this one. I feel that this terminal has suffered since Iberia relocated to new terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Barcelona Airport customer review

(China)

As mentioned by others (which unfortunately I did not read earlier) departure from Terminal 1 gates D and E puts you on an upper floor with a lot of empty space and hardly any facilities and there was no warning except a sign at passport control that says something like "point of no return". So if you want a bite to eat or do some last minute shopping before boarding follow the signs to Gates A B and C after security check instead before passing passport control to go to gates D or E. By the way passport control is manned by the rudest people who badly need some basic training in manners. It was as if they were there to ensure visitors leave Spain with a bad impression and not to return for future visits. Seriously they ought to travel around the world a bit and maybe they will learn something. Otherwise BCN Airport is like many airports of big cities. It is clean modern but a very boring place. If you want free wifi you can get 15 min use if you sign up for the service but it is not worth the trouble.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Barcelona Airport customer review

(Singapore)

Beautiful and clean. Amazing architecture and so pleasant to be in after a long flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes